“Very poor and unreliable. Falsely claimed that my GP had not approved repeat prescription. Claimed to have sent out prescription that never arrived. Excessive length of time to prepare and ship prescription. They appear to be unable to cope with the workload they have signed up to. Do not use them!”
“I put a script for 8 items on 13.4.20, 12 days later status still says order being prepared. When I finally managed to speak to someone on the phone after getting cut off many times, they admitted meds out of stock. No dates for expected delivery.
When asked to return my script to the nhs spine so someone else could fill it, they only returned 3 of my 8 monthly items.
I am in 12 week shielding as in highest risk group.
Emails get returned/bounced back saying we are closed try again tomorrow. Whole service shocking, should be reported.”
“Absolutely disgusting....packing order since 16/03/20 now 06/04/20 can only contact via chat (when you can get on as trying for 4 days ) emails that are sent receive an auto response that they are being deleted, staff are unhelpful and don't seem to care that medication such as insulin is not being delivered!!!! Still awaiting delivery of meds since prescription placed on 14/03/20 and Pharmacy 2 u are not interested.”
“Have been using Pharmacy2U, for a couple of months, with 1st delivery all fine, second delivery had to be a split delivery, now my order has been in "Packing your order" status, for 18 days! Already had to reduce dosage to make meds last. Cannot contact them! I will definitely revert to my previous pharmacy!!
Avoid them like the plague!!”
“What a farce - LIARS
What a farce. Medication not delivered after nearly 2 weeks. When chased - lied to. Told they couldn't take payment. NOT TRUE. Then told they called me about it. NOT TRUE. Then told I would be called yesterday. NOT TRUE. Just called and automatic system just cuts you off. I accept things are hard at the moment, but this is unacceptable.”
“Joined them a month ago since considered severely at risk and confined to house isolation for 12 weeks+. The first prescription for tablets arrived in a now padded flat envelope and received crushed. My COPD/asthma inhaler specified by my GP was incorrect. The GP reordered and “guess what” again wrong!! DO NOT USE THEM!!!”
“They totally messed up my medication..sent the wrong one.could not contact them on telephone...had to wait 24hrs for an email response which was hopeless....had to rely on my old pharmacy to get me out of trouble.
If you do choose to use this lot...good luck you will need it. (All this donr PRIOR to Covid19 outbreak.”
“They totally messed up my medication..sent the wrong one.could not contact them on telephone...had to wait 24hrs for an email response which was hopeless....had to rely on my old pharmacy to get me out of trouble.
If you do choose to use this lot...good luck you will need it. (All this donr PRIOR to Covid19 outbreak.”
“They received my prescription 2 weeks ago, told me it was getting dispensed, then heard nothing, after a week tried phoning, doesn’t work, live chat, doesn’t work, emailed, they emailed back saying internal stock problem, 2-3 days, I told them I had 10 days supply. Today tried again, on my order history it said getting dispatched, I tried ringing again, doesn't work, emailed, rang dr, dr said keep trying, checked history again, order been deleted!!! They don’t tell you when there is a problem, I have 2 days meds, phoned dr told pharmacy2u cause them loads of problems, now switched to pharmacy near me but that will take 4 days so no meds for 2 days. Avoid at all costs!”
“As with everyone else, I ordered a prescription item that was clearly listed as in stock. 3 days later it was still listed as 'Order recieved' and I paid for next day delivery. I rang them and was assured by a customer service agent by the name of Craig that it would get with me by next day.
I then found out that in fact the manufacturer has a shortage of the drug, and every other pharmacy online was out of stock.
In a panic I contacted them again and was told Craig had given me the wrong information and they were out of stock. I then cancelled the order and 10 days later still have not recieved payment.
I understand times are busy at the moment, but at the very least DO NOT list as IN STOCK and take customers money if it is clearly out of stock!! Also do not lie blatantly to customers promising the delivery!
Stay clear! Still awaiting my refund!”
“THEY ARE A LIABILITY ... AVOID AVOID AVOID.
Their own website reviews say rated 4.5. That cannot be correct.
I have been with your for 4 months. I have had 2 repeat prescriptions delivered. One took days for you to find the prescription in-house that you already so there was a delay. This time it has already been 9 days since I was supposed to receive my prescription and it’s nowhere in sight. This has caused an exacerbation of my symptoms requiring a doctor to give urgent treatment. I STILL do not have my medication 9 days after they received my prescription. ITS IMPOSSIBLE TO CONTACT THEM one the phone or live chat.
THEY NEED REPORTING TO THE CARE QUALITY COMMISSION.”
“DO NOT USE THIS COMPANY
I warn you now - that they will accept your order then sit on it with a variety of excuses (high demand, lack of supply, delayed deliveries etc) and then, should you do what their customer services say and call them, the phone system doesn't accept calls. So the (so called) customer services department are asking you to do something that they themselves are preventing. It would be inconvenient if we were talking about bananas or tea bags - but this is medication !!! They have an inexplicably casual attitude to what is a very important and sometime critical activity. Use them if you want - it might cost you more than inconvenience and money.”
“It took 9 days to deliver my medications on last occasion. I ordered one item last week, was questioned about it and still had no notification of any activity. I am going to change back to my previous pharmacy now.”
“they took my order then would not deliver my medication. tried ringing them but could not get anyone to speak to just an automated set of messages. After two days managed to get on the chat online. after been told to see my doctor for another prescription even after I had told them the doctor had said the could re issuse it. I have been told that they will try to dispatch it within 24 hours but I am not expecting them to do so. I am going back to my local chemist. I only join because I was told it saved the NHS money.”
“When I first started using this service, it was a decent service and once everything was in place, it worked well. Since then I have encountered a number of issues with delays in delivery, the latest received today stating that there will be a week's delay due to stock issues. I am convinced this is nothing more than them becoming victims of their success and not having sufficient infrastructure to meet demand. I am going to be looking at alternative provision as I am dependant on my medication and delays are dangerous! The last time, I was waiting for antibiotics for 2-weeks!”
“Absolutely s@#t, avoid at all costs.
I'm in excruciating pain with a broken ankle. And they leave me with no medication.
Hope your really pleased with yourselves!!!!
I also ordered 1 prescription only for them to take money for 3 prescriptions.
Very very INCOMPETENT!!!!!”
