“I am a patient relying on repeat prescription. I had to do battle with Pharmacy2u on 2 occasions in order to get GP approved prescriptions delivered. Their customer service is ATROCIOUSLY BAD. And as a patient who relies on these medications this is deeply offensive and humiliating. Use this company at your peril. I will look for alternative services,.”
“1st few months were fine but now all orders take so long, waiting for one placed 15days ago and one 10days ago at the moment, haven't email me back after contacting them, Live chat just as bad.”
“Out of 10 deliveries so far only 2 came through which weren't damaged (including the tablets). I've even sent photos of the damaged packaging to pharmacy2u but had no response. Therefore, I will be looking for an alternative supplier. The latest delivery was 11/01/2020, guess what - damaged packaging & tablets.”
“Too slow. Myself and Carers/Nurses kept losing track of what was ordered, and where the order was? What status etc as it can take more than a week from ordering to receiving medication. I was also having to order 2 to 3 weeks in advance to make sure my prescriptions would arrive in time to use them. Contacting them is also a pain. Live chat rarely works, on hold for ages, just not worth the hassle. I will go back to my local Pharmacy, even thou there is a small charge for delivery, it's well worth it compared to using the Pharmacy2u service... Stay local, do not bother with this, it creates a massive hassle. .. Myself and my care team, including Doctors, Nurses, Pain Management can't believe the NHS gave them the contract. Like trusting ebay/Hermes with your prescriptions”
“It is so so slow and inefficient. It seems they 'hide' behind the GP taking time to approve the prescription but in fact we have found that isn't the case. We are looking at an order placed on 27th Jan and it still hasn't been delivered. Just not good enough. We only went to them as the local pharmacy couldn't do the 'dosette' boxes needed by my aged parents. We wouldn't recommend them and are looking for a better alternative.”
“AVOID AVOID AVOID
Pharmacy2U had my prescriptions for approx 8 days, when I contacted them they said the Doctor had not sent the prescription for one item, I told them I had confirmation from the Doctors and also from themselves to prove otherwise then I asked P2U to send the Dosette box without the missing item and I was then told another 4 items had not been authorised by the Doctor even though once again I had confirmation from both the Doctors and P2U. The next day I finally got the truth out of them and was told the items were out of stock and they were unsure of the next delivery. My prescription codes were emailed to me and I returned to my local chemist (cap in hand).
I WOULD ADVISE PEOPLE AVOID PHARMACY2U AT ALL COST”
“Have had my prescription for 10 days, constant emails advising out of stock of certain items & asking if I would like the rest of my medications issued in the meantime. I have said yes on 4 occasions, it goes back to be dispensed & suddenly another item is out of stock. Do not respond to emails requesting they just send anything they do have, instead advised me to go and get an emergency prescription from my doctor - defeats the whole point of using their service when they have my prescription sitting there! Avoid if you expect your life saving medications to actually arrive. Have just left a message stating that I will get my medication after Christmas - 3 weeks after receiving my prescription, awful service”
“The persistent reminders are bordering on harassment despite my setting them to every 3 months and there is NO place to close the account on the website. AVOID!”
“Website does not allow quantities ... therefore they order me 2 weeks supply of one medication, 4 weeks supply of a second and 5 weeks supply of the third...What a mess”
“An absolute joke! Claimed to have requested my medication from my GP which was complete and utter BS as my GP had never even received a request. Ordered more than 10 days before my medication was due to run out as her their advice. Unfortunately due to their incompetence my inhaler has just ran out and god knows when they will actually get my medication to me. THIS SERVICE IS DANGEROUS DO NOT USE!!!!!!!!!!!!!!!”
“Both myself and my partner joined up. He had one item delivered today that wasn't on the email sent ! and we are waiting for other medication with a different tracking number!. I am waiting for mine to be despatched and have tried several times today to make contact. It would have been quicker and easier to have picked up our prescriptions this week and gone to the chemist ourselves. very very frustrating. I will be stopping this. Still be in a que to sort this whilst leaving this review”
“Very quick to remind you that your prescription is due so business can be received. I have been waiting for over 10 days for a semi urgent prescription. I have called 3 times for over 20 minutes and no reply. I have now run out of medication and will become symptomatic. Will be going back to the face to face pharmacist...I should have never taken my business away from them.”
“Painkiller prescription issued electronically to P2U on 22.10.2019. Still no painkillers and not a word from this pharmacy outfit. This morning I'm in pain with no painkiller. Please don't trust or use this pharmacy service.
My GP reception people don't know how to handle this type of situation and cannot arrange for my prescription to be re-issued. Meanwhile I'm in pain.
Reply from Pharmacy2U Ltd
6 hours ago
Good Morning John,
Thank you for your review. We are sorry to hear you are unhappy with your experience with Pharmacy2U.
I can see that we have now returned the prescription back to the NHS database, you will now be able to have the prescription dispensed locally.
If you need medication urgently we would advise that you request a paper prescription from your GP surgery in the first instance, this way you would then be able to have the prescription dispensed locally cutting out our timescales.
We do usually ask you to order when you get down to your last 10 day’s worth of medication, the reason for this, is that it can take up to 48 hours for your GP to authorise your prescription, longer in some cases. Once the prescription is received electronically we may need to order stock in and then send the medication by Royal Mail 48 hour tracked service and if a weekend falls in between this can delay your medication.
Please accept my sincere apologies for the delay and inconvenience that has been caused.
Kind Regards,
Chris”
“I have used this service for two years. I have found them between abrupt and plain rude, but the last shipment lacked half of one item. Their helpdesk said that as this was a month after delivery, they would do nothing about this. (Some gobbledegook about CCTV followed.)
Their web site will not accept cut-and-paste passwords. As I use random 16 bit PWs, this means that as I set up such as PW, I either have to copy sixteen random letters and numbers manually or not use it. As I can't log in I can't change it. Their response to this was, to say the least, brusque.
You get the picture of an organisation for whom customers are mere peripherals.”
“I have been using pharmacy2u for 2 years with no issues until the pst 3 months - its taking them over 2 weeks to send my prescription out now and this is the last time I wait. I would rather have the inconvenience of going to Boots again, and sometimes they were hit and miss but at least I didn’t go more than a day without either of my 2 medications. This company was reliable, now its a shambles. My advice is not to use this company - they seem to have urgency in sending medication to people and their customer service is shocking. You wouldn’t think they work in the industry they do with their careless attitude. Appalling.”
“Back in May 2019 I noted that Pharmacy2U had made an improvement to their packaging and had reiterated my original 5* review. Now, I need to provide a warning to others and ramp the rating down to 1*
A couple of months ago I ordered my repeat meds through P2U. I waited, after receiving the initial messages confirming the order wa sin the system it stopped at the message stating awaiting GP prescription.
I asked P2U what was happening, they took a few days to come back with a stock answer telling me to contact my GP. So I did. The GP had not received the request, there was nothing on the system.
The GP was the very model of help and efficiency and created the prescription and sent it straight to P2U who then completed the process.
However, I noted a couple of concerns with P2U. Firstly, the prescription system is automated so it is not that a piece of paper simply went missing, the electronic order was never entered onto the system, which is a P2U fault not a GP fault. Secondly, there should be some simple mechanism in place to flag to their internal CS team that an order was sent (according to their system) but not received within a certain time frame. But there is not. Nor do they plan to do so. Therefore, you, as the customer, need to keep on top of this and make sure that P2U is actually processing your order, because they will not.
Having raised these matters with P2U their response was... we are happy to close your account, just let us know if that is what you wish to do!
I mean...W*F... their systems have a fault, they do no checking on orders (not for a shirt but for medication, medication that, in some instances, keeps people alive...), their CS is non-responsive and non-helpful and the best they can do when you provide feedback and offer suggestions as to how it could be improved... is to tell the customer to go elsewhere!!
I don't see a bright future for this company as things stand!”
“Back in May 2019 I noted that Pharmacy2U had made an improvement to their packaging and had reiterated my original 5* review. Now, I need to provide a warning to others and ramp the rating down to 1*
A couple of months ago I ordered my repeat meds through P2U. I waited, after receiving the initial messages confirming the order wa sin the system it stopped at the message stating awaiting GP prescription.
I asked P2U what was happening, they took a few days to come back with a stock answer telling me to contact my GP. So I did. The GP had not received the request, there was nothing on the system.
The GP was the very model of help and efficiency and created the prescription and sent it straight to P2U who then completed the process.
However, I noted a couple of concerns with P2U. Firstly, the prescription system is automated so it is not that a piece of paper simply went missing, the electronic order was never entered onto the system, which is a P2U fault not a GP fault. Secondly, there should be some simple mechanism in place to flag to their internal CS team that an order was sent (according to their system) but not received within a certain time frame. But there is not. Nor do they plan to do so. Therefore, you, as the customer, need to keep on top of this and make sure that P2U is actually processing your order, because they will not.
Having raised these matters with P2U their response was... we are happy to close your account, just let us know if that is what you wish to do!
I mean...WTF... their systems have a fault, they do no checking on orders (not for a shirt but for medication, medication that, in some instances, keeps people alive...), their CS is non-responsive and non-helpful and the best they can do when you provide feedback and offer suggestions as to how it could be improved... is to tell the customer to go elsewhere!!
I don't see a bright future for this company as things stand!”
