“I have been waiting on the phone for over one hour and have now given up. The service is appalling and so awful that Pharmacy 2U must be closed down before anyone dies. A total waste of time. Not even one star for them.”
“The worst Pharmacy I've used. I did a repeat prescription and they said one is missing and wait 2-3 days. After two weeks I still don't have my medication. I contacted them and ask about my medication, and they answered the same words they emailed me, waiting for stock and they will have it 2-3 days. So they recommend to return my prescription to the NHS and collect them at my local pharmacy. They should have told me that earlier.”
“Recently performance (if it can be called that) has been appalling.
I had to cancel an order due to an error. I tried to contact them by phone and e-mail- no response for 4 days. Now I've placed an order again 4 days ago but it's at the GP for approval and is unlikely to be delivered before I go away for 3 weeks. I was originally in plenty of time. As I write I am on hold with them currently 36 min 52 seconds with misleading voice messages. Heaven knows whether I will get my drugs - can't speak to anyone”
“Absolutely disgusted with Pharmacy2U. I received an email this evening saying they needed proof of exemption, which has never happened to me before in my 15 years as an NHS patient - and when I click the link to upload an image, I just get an error message. Instead of letting me know earlier, they waited until two days before my medication runs out. Now I won't be able to get my medication in time for the weekend unless I go through the tedious process of arranging an appointment with my GP tomorrow. This is my second and last time that I've ordered through P2U.”
“I have been a Pharmacy 2U customer for several years and to begin with all was well , just lately things have gone downhill .
I never got my last prescription , it took them 10 days to do nothing ,I kept asking them ,they lied to me about contacting my surgery .
In the end I had to go to my doctor and get a paper prescription .
The customer service is really poor , a 50 minute wait to speak to someone and then been told a lot of rubbish .
They once put 2 small packets of tablets in a box that was 2 foot long !
I am so fed up with this company that I have now left ,my advice .AVOID .”
“Half an hour wait to answer the phone then didn’t do what we needed them to do and had to ring back, another 30 minute wait for life saving medication. Abysmal we are leaving them and going back to picking up meds at the local pharmacy”
“My GP surgery's staff wanted me to set up prescriptions electronically and I didn't want to use my local pharmacy, so I found this company, signed up and ordered the prescription on 28th July for 5th August. Have received 2 e-mails (last one on 2 August) informing me that they are still waiting for prescription details from my GP and that they will continue to contact them until they have the information required to progress the order. I'm now ill with antidepressant and antipsychotic withdrawal and have no idea as to how long this order is delayed for.”
“I had registered but not completely with Pharmacy2U and did this in advance of my GP surgery going digital. I went to GP and ordered repeat prescription expecting it to have gone through to the pharmacy next door as was my arrangement with GP surgery. Pharmacy 2U has overwritten this arrangement and now nearly three weeks later I am without my medication! I have no way of finding an alternative as cannot get any response from Pharmacy2U. Eventually they dispatched part of my order but then waited a further 3 days for delivery. Rest of order has been stuck on dispensing for a week! Not convenient as had to wait in for delivery due to signature required. No way on account to opt out of the service. Will be going back to local pharmacy who text when order ready and always within a couple of days from receipt of prescription. The pharmacist has regular chats about the medication and reminds when a review is due.
Worst decision I made going to Pharmacy2U”
“Have been using them for about a year - initially service was excellent, but in the last 4 months or so it has become abysmal. I currently have one item that has been 'In dispensing' for 14 days without any communication from P2U.
When I contacted them to chase it I was told that they were waiting for the item but didnt have a delivery date yet! This seems bizarre for as company of their size - although the item is a Controlled Drug I can get from local pharmacies off the shelf!
I feel that they tend to buy in bulk at a cheap price as most items seem to come in plain boxes now.
I wouldn't recommend them at all now.”
“Do not use this service. They do not dispense your medication if they decide you don't need it, without telling you. My GP increased my dosage and issued a prescription accordingly, it was not sent, I was assured on a live chat that it would be sent immediately, it wasn't, instead it was put back on the NHS database and not dispensed, again I was not told this. After a 35 minute wait on the phone I was told I needed a NHS number to take to my local pharmacist !!!!! If there was an option to award it 0 stars I would.”
“I loved the ability to have my many prescriptions delivered and get reminders on my phone. The company has gone way downhill! The last 4-5 months they have not had some of my medications, but instead of letting me know, they just don't do anything! So I am left waiting, and don't get my medications. When I call, after waiting for at least 45 minutes, they say the same scripted answer. "we are sorry, but we don't have all of your medications, but can issue the ones we do have with your consent". I ask why they did not notify my, and they always say they should have. This happens EVER time, and I get the same story. I ask to speak to manager and they don't let you. They say they will have one call you the next day, but one never does. Its a complete scam now and I do not recommend them anymore. Go to another delivery service, they can only be better than this place.”
“I have to take medication for life and I am quite busy person , so I wanted to make it easier by delivering medication to my door , but ended up going even more far to get my medication , because my medication ended up in Royal Mail what is more far then GP or pharmacy , unless I am at home 24/7 , I will not be able to get my medication without going to Royal Mail using pharmacy2u . Seeing from my experience , pharmacy2u doesn’t make it easier for a person, it is making it worse!”
“I have had several bad experiences with this Company when ordering my medication. The communication is poor. I have been on hold for 20 minutes or more when trying to fine out where my items are. A year ago I cancelled due to being messed about but then gave them another chance n only half my medication was listed. Then apparently it’s been delivered but I have never received. I’m now run out of Asthma inhaler and having to get an emergency prescription from doctors. I have cancelled again as can not cope with the uncertainty whether medication will turn up or not.”
“RUBBISH. So much quicker for me to go to chemist to pick up the medication. Took over 15 mins to get through to someone.
Wish I could leave zero stars. Never using again.”
“My dad has dementia and they accepted his business knowing he had a dementia medication being prescribed. This was done by him due to a flyer coming through the door, and without talking to me or my sister to get advice. His capacity to make that choice was never questioned which is very concerning. Only two deliveries came on time and then because they did not have all the medication, they didn't deliver any of it, this includes 2 diabetic medications. They did not contact me, as the named contact, to let me know. DO NOT SIGN UP. I will also be contacting the ombudsman with my concerns.”
“All of my orders come through without any problems, although there were some teething troubles in first changing to them. After that was sorted, I haven’t had any issues since. Very well recommended.”
“Order for meds dispatched but never arrived. I rang them a week later as I had run out. Was told they would dispatch some more, but that was three days ago and they still haven’t been sent. I’ve been over a week without my tablets, and as a diabetic they are really important! My surgery told me that they had issued a prescription and therefore I would have to sort it out with Pharmacy to you. Thanks guys!”
