“I have signed up with this company however after being bombarded with calls and emails decided to cancel service this is when it all went wrong I I received more calls and emails no unsuscribe icon and no cancel my account
I do not want this service and am back with my local pharmacy much happier”
“Both my wife and I have been using P2U for well over a year as have our parents. Never had problems ordering or receiving meds and ordered in good time so never got close to running out. One recent occasion of out of stock meds but they sent an electronic code which we redeemed at a local chemist two days later.”
“It has taken this company 3-weeks to deliver my prescription which is unacceptable truly appalling service. When items are out of stock then this item is cancelled on your prescription so you cannot get it anywhere else. Customer services a. complete waste of time avoid like the plague.”
“After signing up I discovered that their system for ordering repeat prescriptions wouldn't be suitable for me. They're probably ok as long as you don't have complicated prescription needs and you aren't worried about royal mail delays at busy times. However, why they get a low score is that they've been bombarding me with emails and texts and don't comply with having an unsubscibe option. Not something I associate with a trustworthy company.”
“Brilliant service. My wife and I are very satisfied. Have received everything we asked for, and delivered promptly. Cannot understand the poor reviews on this website. Would recommend to anyone. Well done. February 2021.”
“Cannot fault them, way more reliable than my local chemist who kept on outsourcing work as they could not cope with the demand, taking over a week to get your medication.
Pharmacy2u have never failed to deliver and the only issue was when the Doctors chose not to release my prescription to the pharmacy. Their argument was that we should support the massive local chain pharmacy instead :)”
“Appalling service, medicine lost, couldn't care less attitude when calling to chase, now having to ask my surgery to re-prescribe. I only used this company to avoid face to face contact when getting my medicine and it has caused me nothing but stress and frustration DO NOT USE THIS SERVICE!”
“I’m not impressed at all. I ordered my medication 18 days ago and it still isn’t here yet. I’m an asthmatic and I suffer severely! It’s still not here yet. It’s been sent out for delivery but I wouldn’t have known there was a stock shortage had I not chased them on it. This is not the first time this has happened either. So now I have to go without my inhalers for a couple of days now and I get anxious without my medications!”
“This is the second time that they have no stock of Tramadol which I wouldn’t have known had I not chased it. They also had my Naproxen on the same prescription but didn’t bother sending those either! The reason I use Pharmacy2U is so that I don’t have to visit anywhere, the medication is supposed to come to me. I have now run out of Naproxen and only have a few days supply of Tramadol so I have had to ring my GP for another prescription and go and collect it from elsewhere. Why would a Company the size of Pharmacy2U run out of such an important drug as Tramadol?
Three items of my husband’s have also not turned up and when we chased it we just got told we would have to wait 10 working days. It is obvious that it has gone astray so how long has he got to go without his medication? Really not good enough.”
“Signed up to P2U, during first lockdown they were spot on with delivery times, although they contacted my GP surgery who then insisted that I had to order less insulin more frequently. Over a decade has gone by using local chemist's who have had great customer relations skills and stayed by my side throughout all problems including checking additional meds for comparability with insulin.
I only switched to P2U as was a higher risk, now every time I order my insulin it's taking them so long I've run out on several occasions, I have to contact them each time and I've been diagnosed since 2yrs old in 1989.
Appalling customer service who constantly blame the royal mail, they dismiss any help and simply offer a code to call a chemist with should they deem it an emergency, they even lie, suggesting an order should be placed weeks in advance when their website says it's services are running as normal.
A normal chemist dealing with a repeat only needs 2-3 days once approved by a gp? Why do they need to have their "Pharmacy Team" need weeks?
Poor service, they don't care, irrespective of conditions, life threatening service. No stars if I could rate lower”
“P2U have had 3 chances to complete an order for my Dad and have failed on each occasion, so have now given up and will just use Boots.
Latest debacle was I wanted to change my Dad's GP. You can't do this online, so I called and followed up with an email. They changed to the wrong GP surgery and despite me telling them twice, they still insisted they sent it to the right place, which of course they hadn't.
Finally get the right surgery, but now medication is 'dispatched' since 18th November and still no sign.
Don't bother trying to call them, they don't answer and they don't bother checking back on old emails, so you have to explain every time.
Dad has run out of his medication, so the poor service is leaving vulnerable people at risk.
Avoid this bunch....”
“I ordered perscriptions for my 92 year old father
As a new customer and expected a slight delay but to date have not recieved anything 11 days after ordering despite claims it was posted within 5 days.
I had to chase the perscription after it was showing sent to warehouse
and stayed there for 3 days.I have had to get a new perscription and take the pharmacy.I previously used Lloyds Echo to order and this worked very well but my surgery no longer support.
Don't use pharmacy 2u they dont care.”
“I signed up with them during lockdown as I’m high risk therefore thought this would make life easier for me, how wrong was I!! My first prescription never arrived, I contacted them to ask why and I was told they had contacted my doctors surgery for my repeat prescription but they hadn’t heard back from them! I phoned my doctors who informed me they hadn’t received anything from them!! They also informed me that I wasn’t the first person they’d done this too!
I was contacted by someone from pharmacy2u after leaving a negative comment about there service, they apologised and assured me it wouldn’t happen again. I decided to give them another chance but the same thing happened again 😡”
“Don't use them They are dangerously incompetant Ordered medication on 4th checked order on 9th.They only ordered one item put of eight No medication so my life could be at risk. Just don't risk it.”
“Signed up as we went into the 2nd lockdown to make it easier to get prescriptions, first order sent by GP to them and they cant find it!!!!! Shockingly poor performance from Pharmacy 2u”
