“I have cancelled my account after a very serious issue with my medication. I was not notified that there was a manufacturing problem with my medication. My GP had to perceive an alternative which had to be specially ordered. I now have to wait until an alternative arives at my local pharmacy.”
“After two weeks, the pharmacy sent me an email that they had cancelled my prescription as they could not get hold of the medication. Nice of them to tell so soon ! I have tried getting through on the phone but cant, so just cant be bothered. I need my medication. It has been 2 weeks. I am now having to contact my GPs who are busy to expain the situation; which could have been avoided had they actually told me sooner.”
“Terrible service! Impossible to contact customer service I don’t reply to emails wouldn’t bother to read them properly when they finally doing lie; customer service number always busy when you get through lengthy wait in the cut you off. Safe place delivery instructions ignored by Royal mail. Continuous reminders to order prescription when they just delivered prescription and it’s not due for another six weeks. Used to be so good. Must have outgrown their ability to service the public”
“Where do I start!!!
Medicine out of stock - but for 12 days!! Chased 3 times.
Asked them to release the prescription so I could get at Local chemist, which they said they could not do that - Until they spoke to their "Manager".
Said it would be released by 2pm. Went to my chemist at 4pm and it they could not find it, or give me any emergency supply as the prescription had been filled!
Went on line to find out what was going on and Pharmacy2U had dispatched my medicine. It had not arrived by the time I got home.
Went to the Royal Mail tracking - incorrect number
Tried ringing today 27/11/18 and the phone is constantly engaged
AVOID AT ALL COSTS - Especially if you cannot afford to wait 2-3 weeks for your medicine.”
“I am very dissatisfied.The whole point of using a service like Phamacy2U is that it is more convenient than using a local chemist. My experience is that it is not more convenient! Despite having put a request on my profile that, should no one be home when the package is delivered, if it can't be put through the letterbox it should be left in my shed. On 3 occasions now this hasn't happened and I have had to collect the package from the Royal Mail delivery office which is substantially less convenient than collecting it from my local pharmacy. Each time, I have called customer services and I have been assured that this won't happen again.... BUT IT HAS! Being a solely mail order company, I really can't see why Pharmacy2U can't use packaging that will fit through letterboxes (my delivery isn't a large one) - Specsavers can do it with much larger bottles for contact lens fluid! Failing that, if Royal Mail aren't delivering the service they have beeen contracted to carry out then Pharmacy2U should change their courier service. When I put these constructive suggestions to the customer services representative I was, very unhelpfully, told that these changes wouldn't be made. I will be changing to another supplier immediately!
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“I don’t even want to give 1 star! This company is an absolute disgrace! Ordered my prescriptions on 30th October and I still don’t have them now! Always blame the doctors for not sending it through yet I called their bluff as I had spoken to the gp and had the date and time it was released so after they lied and said they still didn’t have it I told them I’d spoken to the surgery! Then tried to fob me off so I pulled the annoying line of ‘I used to be a pharmacy manager and dispenser so I know how it works’ (which I did and I do!) said they would check again that day (the 13th). So I eventually receive a delivery on Saturday 17th - with only one item when I had ordered 6!! The other 5 items, which are important medication for chronic asthma, thyroid and an anti depressant are nowhere to be seen!! I know they were done on a separate prescription as the surgery told me! So I have now had no medication for 2 weeks and am now going to have to go to another pharmacy with my prescription number to get them to call it down. I haven’t been able to do so yet as I had a medical procedure this week that meant I was unable to drive or walk for a few days - and I live alone! This is sadly not a one off - I have used them 3 times and have had to go a week with no medication each time while they f**k about!! I signed up as I work 5 or 6 12 hour shifts a week so it is difficult for me to get to a pharmacy. Needless to say nomination has been changed and will not be relying on them again. Oh, did I mention I have developed a chest infection and a flare up of my asthma and the symptoms of underactive thyroid have come back?! It’s almoat as if I haven’t had any medication for two weeks.......”
“Dreadful. We were only informed that one medicine was out of stock the day before it was due to be delivered. I spoke to three different customer service representatives, one of whom gave me misinformation and clearly couldn’t wait to get me off the phone. As a result of Pharmacy2U’s inefficiency my daughter has been left without medication over the weekend. Don’t use them!”
“The first time I tried using them they completely messed up with my prescription, blaming my GP for not sending it through electronically, when in fact it had been sent to them and they had failed to “collect “ it then went back into the system ( know as the spine) and I had to pay a visit to a local Asda pharmacy who helped me get my medication. This service is a complete shambles, customer care is none existent and information is minimal.
CQC needs to take a good hard look at this company.”
“i have been a customer of pharmacy 2 u for many years, i don't know what has happen in the past year or two, but the customer service has become terrible, you phone up and it takes a while to get through, and then nobody seems to have any real idea about the price of items, every time i phone i seem to get a different price, i phoned them today 8/11/2018 to make an enquiry, it took thirty five minutes with some dreadful music in my ear before i got to speak to a real person, they say that they are experiencing a lot of calls and they can call me back, prior to two years ago i am pretty sure i was speaking to a real person within ten minutes, i hope pharmacy 2 u will take note before they start to lose
many of their customers”
“Ordered weeks ago and their phone number is permanently engaged. Even on Facebook nobody replies. So they are uncontactable and responsible for keeping people alive. It's not working is it? Suggest they give up and let the NHS deal with prescriptions like they've done well for years.”
“They are completely useless, they don't provide medication when ordered, the service is so unreliable. When you complain it takes them a week to respond and nothing is ever their fault. If you need medication life or death then don't use them because you will die!”
“Said would deliver by Monday. Wednesday and still not arrived. Had to travel across town for temporary prescription for two days. Now had to go for another temporary prescription. Terrible service and this isn’t about buying a dvd or book, it’s medical. Simply pharmacy2u shouldn’t be able to mess about with medicine if they can’t deliver on time or keep their customers up to date.”
“They promise a service they don't deliver, then call you up saying they will put it right and get back to you. They never come back to you and still don't resolve the problem.”
“I want to give my business to my local pharmacy but I’m finding it impossible to cancel my contract with Pharmacy2U. They simply are not interested in cancelling. I would have nothing to do with this company in future.”
