PhoneConvert Reviews

Name: PhoneConvert
Rating: 4.18

4.2 Rating 923 Reviews

79 %

of reviewers recommend PhoneConvert

Company Reviews

Questions

Metrics

4.2

Based on 923 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5

Visit Website

Phone:

0172677416

Email:

damon@phoneconvert.co.uk

Location:

Phones,Po Box 293
PL25 9FE

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PhoneConvert 5 star review on 27th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company is a joke! I sent in my phone at the end of September 19, I had heard nothing by the 10th October so emailed. The response was that they emailed me as my phone was cracked with a new quote. Funny as my phone was sent in great condition, I wrapped it in bubble wrap and pocket air wrap was placed in the box. I searched my emails and nothing but every email has come straight to my inbox since. 3 weeks later I am still arguing the case and now I'm told my phone will be returned but I need to claim for the damage but I ask why was it signed for and the damage not picked up with Hermes earlier, I'm livid and £160 down! Stay away from Damon and Phone Convert”

Helpful Report

Posted 5 years ago

“Mine and my husbands phones recycled which I hope goes some way to helping the environment.”

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Posted 5 years ago

“Little delayed but fine and explained to me.”

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Posted 5 years ago

“Sent my phone off and they confirmed the price on the 28th August and told me my cheque would be with me soon. 2 weeks later I had still not received it so I emailed them and was told it would be with me in 3 days. Another 10 days later, still no cheque so I emailed again and was again told it would be with me in 3 days. A further 2 weeks and STILL NO CHEQUE and no reply to the email that I sent them then!!!! Would not recommend this company and will never use again!!!”

Helpful Report

Posted 5 years ago

“Sent 2 Sony phones for agreed price of £40. Kept up to date with the process until the last email 6 weeks ago saying the cheque would be set-aside then nothing and follow up email ignored received nothing. Wish I had never used this company”

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Posted 5 years ago

“Didn’t know what to expect as I had read different things but my experience was good and they communicated the whole way.”

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Posted 5 years ago

“All OK thank you.”

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Posted 5 years ago

“All positive and no hassle”

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Posted 5 years ago

“Fair quote and accepted”

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Posted 5 years ago

“Accepted and completed.”

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Posted 5 years ago

“Rubbish phone and they bought it so that's cool with me”

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Posted 5 years ago

“Yeah all good”

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Posted 5 years ago

“Yeah all good”

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Posted 5 years ago

“this is the worst place to send your phone to i would not even give them a 1 star first they loss my phone then other me less money if it but it was mint as was in a cover from day one then they fine find it so i said to send it back but still waiting 5 mounts later even low they said it has been sent a log time a go what a joke as they will not phone you to say what is happening and then the number they give you dose not work”

Helpful Report

Posted 5 years ago

“Didnt need to do anything but post the item. Delayed slightly due to an issue butbresolved and all is fine.”

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Posted 5 years ago

“Communicated well”

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Posted 5 years ago

“Fine.and.dandy”

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Posted 5 years ago

“I sent my phone months ago and have still not received any payment for and are now ignoring my emails”

Helpful Report

Posted 5 years ago

“I sent a phone on the 27th June 2019 and I have been contacting Phone convert and I have not had any response in 4 weeks and now I have no phone and no money not happy one bit all I want is my phone back or my Money back also no telephone number for contact. Please get in touch via my phone number or email.”

Helpful Report

Posted 5 years ago

“New quote accepted and paid.”

Helpful Report

Posted 5 years ago

PhoneConvert is rated 4.2 based on 923 reviews