PhoneConvert Reviews

Name: PhoneConvert
Rating: 4.18

4.2 Rating 923 Reviews

79 %

of reviewers recommend PhoneConvert

Company Reviews

Questions

Metrics

4.2

Based on 923 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5

Visit Website

Phone:

0172677416

Email:

damon@phoneconvert.co.uk

Location:

Phones,Po Box 293
PL25 9FE

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PhoneConvert 5 star review on 27th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After reading some reviews about phones being sent and PhoneConvert making a much lower offer upon receiving them, I was unsure if I'd picked the right company. I sent my phone on the Saturday afternoon. Monday morning I was emailed to say the phone had been received and Tuesday I got another email confirming my payment, which was paid into my paypal account the same day.”

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Posted 8 years ago

“Really happy got the price I wanted will use again.”

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Posted 8 years ago

“Good prompt service. pleasure to deal with them”

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Posted 8 years ago

“Quick service would recommend thanks!”

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Posted 8 years ago

“Good service. Very easy to use. Prompt payment.”

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Posted 8 years ago

“poor service from company, on first contact re a problem phoned up around midday , no answer, so left message, no return of call, so emailed same day, again no reply, company sent registered mail enovolpe 3 days after contact (they don't rush), posted phone off, they received it Monday but didn't email confirmation of receipt till following day mid afternoon then following afternoon another email saying after inspection price was knocked down, they seem to do minute inspections of phones even though aware not brand new & may be slight problems, wondering if actually do recycle phones at all or sell on, they offer lot higher prices than any where else but clearly knock this price down a lot, don't pay money same day as receipt, upon an re offer of quote if don't reply by 1.00pm same day they take further 3 working days to pay money. I received my cash 3rd day after receipt quite late at night, phone only 8 months old & taken very good care of it being in a hardback leather case since day one & was no damage to phone on sending but company says quite bit of damage & sent photos which wasn't clear enough to show damage, company even get mixed up re orginal quote they gave saying it more than was quoted & then on knocking down it comes to orginal quote,”

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Posted 8 years ago

We are sorry you feel this way, but there were a number of issues with your device. Your device had 2 cracks and 2 large dent on the casing, these issues were shown to you via photos sent to you with no reply. Other companies do not offer this service and will not send photos. We offered to return the phone to you free of charge for next day delivery which you rejected. We do apologies as it was processed a day later than it should have been, but unfortunately this was due to the late responses. The money was not paid straight away as we were unware if you wished to receive payment or receive the phone back. We raised the original quote because the device was 32Gb instead 16Gb and the price is higher for the higher storage, again an email was sent. So this was not an error but a service we like to provide for customers so they receive the correct amount for the device we receive. We are sorry you were not happ, Kind regards, Phone Convert

Posted 8 years ago

“I found these on website and thought would give them a try I've used other sites before but this one was the best bar far very quick and easy and payment was excellent Thanks for ace service”

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Posted 8 years ago

“I found phoneconvert and wasn't sure weather to use them or another site but I contacted them and from there it has been quality!”

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Posted 8 years ago

“Quickly processed, happy with value.”

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Posted 8 years ago

“Average experience Could be a lot quicker, not tracked very well.”

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Posted 9 years ago

Hi, sorry to hear you feel this way it was paid within the 1 working day time frame. Could you please provide feedback to info@phoneconvert.co.uk.

Posted 9 years ago

“Super fast, received jiffy bag Monday, sent same day, received Tuesday, Paid Wednesday. Thank you very much!”

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Posted 9 years ago

“Really quick and great, really happy with the price and payment was made the same day.”

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Posted 9 years ago

“Excellent service. Received my pre-paid bag quickly and the payment was made to PayPal within days. 5 star. Would recommend”

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Posted 9 years ago

“Great service and money in the bank within a day!”

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Posted 9 years ago

“Very good service. Posted the phone on Saturday and it got there the following Tuesday. Got paid the day after. Brilliant!”

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Posted 9 years ago

“Sent my phone on the Friday got an email Monday to say they received it and got my payment by Wednesday very fast service and communication via email I would definitely recommend to anyone to use. Thanks”

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Posted 9 years ago

“Best quote online, posted my phone on Monday and the money in my account by Wednesday morning. Excellent service will definitely recommend and use again. Thanks phone convert!”

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Posted 9 years ago

“sent in my item and received cash into my bank within a few days! Very happy”

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Posted 9 years ago

“I was worried due to a few poor reviews but after speaking to a young man at phone convert he answered my queries and I went ahead with sale. Jiffy bag arrived next day, posted next day (over weekend). Emailed me to say phone had arrived. Received another email on Wednesday to say original offer stood and money went straight to my bank. Would definitely recommend Phone Convert. Well done.”

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Posted 9 years ago

“Jiffy bag arrived next day, handset received the following day and paid the next. Great stuff!!!”

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Posted 9 years ago

PhoneConvert is rated 4.2 based on 923 reviews