PhoneConvert Reviews

Name: PhoneConvert
Rating: 4.18

4.2 Rating 922 Reviews

79 %

of reviewers recommend PhoneConvert

Company Reviews

Questions

Metrics

4.2

Based on 922 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5

Visit Website

Phone:

0172677416

Email:

damon@phoneconvert.co.uk

Location:

Phones,Po Box 293
PL25 9FE

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PhoneConvert 5 star review on 27th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Free post, jiffy bag, PayPal payment 👍”

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Posted 5 years ago

“Keep trying to leave a review and it disappears.”

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Posted 5 years ago

“They received my phone in March and after agreeing a price they sent a cheque after 2 months but it bounced I contacted them and they said they were having problems with PayPal so I gave them my bank details and they said it would be in by the end of the week that was three weeks ago. They are not even answering any of my emails now I’m going to the police as it’s fraud”

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Posted 5 years ago

“Sent my phone in March via the courier they use and my phone was lost they have they only have to pay me £20 and they still haven’t paid it even after numerous emails a bunch of thieves”

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Posted 5 years ago

Dear Janet, We offered the £20 compensation which we have not claimed from hermes as we are waiting for you to confirm? We have explained if you accept the claim it is then harder to keep the investigation open and push for more. Regards, Phone Convert

Posted 5 years ago

“Free post and paid for my broken phone.”

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Posted 5 years ago

“All fine no complaint really.”

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Posted 5 years ago

“All done and dusted.”

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Posted 5 years ago

“Requested a royal mail label and they provided it with no extra charge, used that with my own packaging and the device was recieved safely.”

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Posted 5 years ago

“I wish I'd read all the reviews before sending my two mobile phones. I concur with the review below from "teacher".exactly the same experience and scenario when dealing with PhoneConvert. Don't be deceived by a nicely designed website and initially a genuine impression. From quoting a price for your mobile, sending the pre-paid envelope, re-adjusting the price following assessment, then stating the payment has been made. After that, it all falls apart. I lost my count how many emails I have sent so far. If you take a look at most negative comments you will find out that PhoneConvert uses the same protocol/pattern(for example I have to confirm my bank details three times! Really unimpressed with the service here and by the looks of some other reviews I'm definitely not the only one with this issue.”

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Posted 5 years ago

“Not to bad.”

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Posted 5 years ago

“Broken phone for money”

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Posted 5 years ago

“Received payment for a rubbish handset”

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Posted 5 years ago

“Paid for a broken phone.”

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Posted 5 years ago

“Have been without my phone or payment for months now. Agreed the reduced quote and since then an email stated payment made to my account however nothing received. Contacted them loads of times but only ever receive and email stating"I'll look into this" then that's it!!! They have too many false reviews making it look like their a good company when in fact they are theives!!! Has now been resolved but only after i has posted these reviews.”

Helpful Report

Posted 5 years ago

Dear Thomas, As explained to you via email you supplied the incorrect account number but lucky this did not go to anyone else. As soon as the correct details were supplied payment was sent, and you were happy with this. We have sent you another email would you kindly respond. Regards, Phone Convert

Posted 5 years ago

“Slightly delayed but explained.”

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Posted 5 years ago

“All explained and completed.”

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Posted 5 years ago

“OMG! I wish I'd read all the reviews before sending my Samsung galaxy tablet S3 in its original box to this company. I sent my tablet to them on the 1st/July/2019 via the Hermes postage sticker they sent me. I have been tracking it eversince and now hermes tracker is saying that on 04/07/2019 15:08 It was placed in a safe or secure porch at the address. Surely by now phoneconvert should have received it and updated their system as item received but that has not happened yet. I have emailed them a couple of times and haven't heard anything from them. They do not have a contact number so can not contact them. Does this mean I have been duped. I am so worried now. Phone convert can you please contact me ASAP.”

Helpful Report

Posted 5 years ago

Dear Sylvia, We have spoken to via email and returned your tablet as requested. We provided all the information we have and only received from Hermes yesterday. Regards, Phone Convert

Posted 5 years ago

“Happy overall.”

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Posted 5 years ago

“Only ones to offer money for my iPhone 4.”

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Posted 5 years ago

“Best price for the handset”

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Posted 5 years ago

PhoneConvert is rated 4.2 based on 922 reviews