PhoneConvert Reviews

Name: PhoneConvert
Rating: 4.18

4.2 Rating 923 Reviews

79 %

of reviewers recommend PhoneConvert

Company Reviews

Questions

Metrics

4.2

Based on 923 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5

Visit Website

Phone:

0172677416

Email:

damon@phoneconvert.co.uk

Location:

Phones,Po Box 293
PL25 9FE

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PhoneConvert 5 star review on 27th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took longer than expected but did what was promised”

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Posted 7 years ago

“They told me they received my phone two days ago advised me they would complete my order yesterday which didn't happen then again today when they shut in half an hour I don't feel optimistic that they will, the phone number on the email goes to a voicemail everytime and my emails get an auto response saying there moving office, wouldn't mind if they are fair enough but why tell me on two separate days my order would be complete and it not be. Starting to get frustrated now just want paying out the phone was new with no scratches and worked perfectly so shouldn't take long to check, I'll amend to an average rating I believe if I didn't chase myself via massager it still wouldn't be resolved. But as I was paid ive moved to average”

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Posted 7 years ago

“DO NOT USE THIS COMPANY!! Complete cowboys! They took my phone and sent no payment. Absolutely disgusting customer service. They do not respond to my emails or phone calls. I have now had an issue with them for over 8 weeks and still no resolution. I have sent them all the evidence required and they still refuse to acknowledge my complaint. Numerous reviews left here have been deleted by them. Damon Mulready their managing director is the biggest waste of time.”

Helpful Report

Posted 7 years ago

Dear Saima, We sent you evidence that payment was sent to your account and no payment bounced. We have advised you to contact your bank and we are more than happy to speak to them. You have not sent any evidence that you have not received payment, we have sent you a number of emails which you have not responded to with any help but just constant insults. Regards, Phone Convert

Posted 7 years ago

“Admittedly efficient at picking up and returning my phone with clear communication. I however sent in a phone in near perfect condition, as good a condition as a 2nd hand phone could realistically be in. They adjusted their offer by reducing it by £50 citing a fault that I dispute is even there, let alone noticeable. Waste of time”

Helpful Report

Posted 7 years ago

Dear James, Your device has an LCD burn which causes the previous screen to remain faded in the background and this can get worse. We offered to send photos and explained this is unfortunately a very common fault with the Samsung Galaxy S6. If you were to send it else where you would have lost a significant more than the amount with offered. Hope you understand and the device was return free of charge the same day you rejected the quote. Regards, Phone Convert

Posted 7 years ago

“Great service, quick and easy thank you.”

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Posted 7 years ago

“Excellent service. Received a quote, sent the phone off and within 7 days the quoted amount was paid into my account via bank transfer. A recommend service, I would use again next time.”

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Posted 7 years ago

“Excellent! Would definitely recommend the company. Sent off my ewatch on Friday, got an email following Monday saying they've received it, money in my account on Wed. Happy customer”

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Posted 7 years ago

“Transaction handled very smoothly and quickly with good communications throughout - excellent service.”

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Posted 7 years ago

“Initially wrote a poor review. Upon seeing this, the MD quickly contacted me and the issue was rectified. (Misspelling of email as dress with PayPal payment). Be aware the contact number on their website is not in use - they communicate through live messenger.”

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Posted 7 years ago

“Quick service from sending out collection package to reviewing phone to payment in full. Very happy with the service”

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Posted 7 years ago

“Very happy and payment received quickly would recommend”

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Posted 7 years ago

“Extremely fast and happy to receive my money.”

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Posted 7 years ago

“Very good service and lovely staff who have been very helpful”

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Posted 7 years ago

Hi, We have not received your item and have sent you a couple of email with no response. We have not had any contact? We are here t help? Regards, Phone convert

Posted 7 years ago

“My 16 year old daughter saved up and purchased a phone from this company for £245 but it was glitchy so we sent it back for repair. After a lot of email tooing and froing they said it was still faulty so would do a refund. They said they had processed the refund 10 days ago now but no money has arrived, no refund note from paypal or ebay so that must have been another lie. Customer service is extremely poor and seems mostly to consist of a lot of BS. C'mon guys, you can do better than ripping off my teenage daughter, surely???”

Helpful Report

Posted 7 years ago

Dear Andrew, We do not sell phones through www.phoneconvert.co.uk, but I am sorry you have had a bad experience else where. Regards, Phone Convert

Posted 7 years ago

“Hello Everyone, After reading all the reviews i was a bit worried, But since phone convert gave me a price of £23.00 compare to £9.00 elsewhere for my nokia lumia. I took the gamble..... No problem what so ever i asked for a cheque and recived the cheque days later would shop again.”

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Posted 7 years ago

“The best prices paid and very quick turn around good service”

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Posted 7 years ago

“Very disappointed! I sent a phone in perfect working order the only problem with it was some wear and tear, the plastic for the on button had fallen off but was fully functional when pressed. I had charged it and reset the phone to delete my photos and contacts before sending it off. I would of completely understood if they had decreased the amount slightly as to replace the button; however, they claimed the product to be faulty with no further details on what was faulty about it and reduced the offer by £54, like i had given in a phone that didn't work. I'm extremely surprised that a replaceable plastic button is worth £54, considering I found a replacement button for £1.95 on Ebay. They do not answer the phone or reply to emails. The extra star is simply because they provided paid for packaging to send it off initially. They offer to return the phone at a cost. I'm still waiting for their response to inform me what is faulty and maybe I can share the link for the £1.95 button with them because their suppliers are clearly charging an arm and a leg for a tiny bit of plastic. I'm hoping that they can still redeem themselves when they finally get in contact. I'll be back to update.”

Helpful Report

Posted 7 years ago

Dear Charlene, We have received your negative feedback but I do not understand, as you do not need to accept the quote and we will return the device free of charge. This means you do not lose out in anyway and sell the phone again if you wish. We do not buy parts from ebay as these are genuine items and will eventually full out, and we did replace the power button to test and there are further faults with the button. So please before the negative feedback please let us explain the situation and we will help in ever way we can, you have not contacted us to state your opinion on the matter. You have not let us not if you reject or accept the quote we have had no contact. Regards,

Posted 7 years ago

“After looking around they were by far the best rate for my Note 4. Reviews were mainly positive, and the negative reviews the company answered directly to most, so gave them a chance. After registering on their website they sent a pre-paid envelope which arrived the next day to send the phone in, a few days later after testing my phone, they paid the full amount into my bank account. Would happily use them again.”

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Posted 7 years ago

“Great service and were very helpful.”

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Posted 7 years ago

“Easy peasy website, fair price for my old iPhone and money went in the back promptly. Thank you!”

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Posted 7 years ago

PhoneConvert is rated 4.2 based on 923 reviews