PhoneConvert Reviews

Name: PhoneConvert
Rating: 4.18

4.2 Rating 922 Reviews

79 %

of reviewers recommend PhoneConvert

Company Reviews

Questions

Metrics

4.2

Based on 922 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5

Visit Website

Phone:

0172677416

Email:

damon@phoneconvert.co.uk

Location:

Phones,Po Box 293
PL25 9FE

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PhoneConvert 5 star review on 27th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rejected the quote and received my Samsung back. To be fair the screen was cracked.”

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Posted 5 years ago

“I'm still awaiting payment, 10 days after they said they transferred the money. They've had my phone since the 29th August.”

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Posted 5 years ago

Please can you supply the correct trade in number or email as this is not recognised

Posted 5 years ago

“Simple and easy.”

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Posted 5 years ago

“Simple and easy.”

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Posted 5 years ago

“Took my phone and told me they’d made payment, payment never received. Three weeks of promised pay dates and still not had a penny. Stopped replying to my emails, now referring to Action fraud.”

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Posted 5 years ago

“I sent an ipad Air2 a month ago. I waited 2 weeks then emailed them to find out that the ipad was locked and they couldn't access it... Asked to provide details which I did and was told I would receive an email from Apple and photographic evidence of the reset... Never received this and have informed the company of this! This behaviour has pricked my ears up.... Waited another week and several ignored emails later... Informed it was all good and bank transfer completed..... A week and a half later and still no money.... Excuses after excuses... Informed they have a money flow issue with PayPal apparently! Now been told my order will be prioritised due to bad customer service and my money will be sorted 'Shortly'. No clarification of what that means..... Gave them ultimatum of pay me by Tuesday 10th Sep or return my item..., surprise surprise.. Emails are being ignored! Bad service..... Had to pay my own postage of £3.55 as I didn't request Royal Mail label (I wasn't given any option) and I'm done with them. Action Fraud case opened....... Joke... Stay away from these people. No phone number to speak with anyone which is another annoying factor!”

Helpful Report

Posted 5 years ago

Dear Mr Smart, Can you please supply bank statements as payment has been made to the details you supplied. Regards, Phone Convert

Posted 5 years ago

“Sold a cheapy and got a fair price.”

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Posted 5 years ago

“Please do not use this company. I sent them my phone, they never sent my cheque and they are ignoring my emails. I wish I had sold my iPhone privately as I’ve now lost £150. Very disappointed in phone convert.”

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Posted 5 years ago

Hi, We do not have nay emails or your device can you please contact us? Regards, Phone Convert

Posted 5 years ago

“Best price offered although took a little longer than expected.”

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Posted 5 years ago

“I sent an iPhone in January and after loads of emails to them have not received a penny, it's now September. DO NOT TRUST THEM”

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Posted 5 years ago

Hi, As explained we have not received your device and we have explained a claim needs to be made. Regards, Phone Convert

Posted 5 years ago

“Payment received thank you.”

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Posted 5 years ago

“Kept in contact and I accepted a new quote which I felt was fair.”

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Posted 5 years ago

“Just fine thanks.”

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Posted 5 years ago

“Fraudulent company. 19/01/19 PhoneConvert stole my phone”

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Posted 5 years ago

“Beware, do not use this company, they are a scam. I would give zero rating if possible. They have taken my phone and will not pay or return my phone. This is a scam company, if you try and contact them they will either give a vague response or not reply at all. Worst company I have ever come across. AWFUL”

Helpful Report

Posted 5 years ago

Hi, We have explained the device is locked to your google account and we can not access it. If you would like the device returned we need you to confirm your return address please? Regards, Phone Convert.

Posted 5 years ago

“VERY POOR!! Would never use this company again! Nearly 3 months down the line and I’m still waiting for my money! Sent emails but no one bothers to get in contact with you! Forced to take this higher”

Helpful Report

Posted 5 years ago

Hi, As explained to you via email your device is locked via icloud. We have sent emails which you have responded to but not requested it back or sent details that we can use to reset it. Please respond to our latest email. Regards, Phone Convert

Posted 5 years ago

“Was longer than expected but they contacted me to explain.”

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Posted 5 years ago

“Contacted me and explained, then all was completed.”

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Posted 5 years ago

“Recycled a broken not used device, it all helps.”

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Posted 5 years ago

“Cheque received and paid in.”

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Posted 5 years ago

PhoneConvert is rated 4.2 based on 922 reviews