Hi there,
Thank you so much for reaching out! I'm so sorry to hear that you didn't receive a reponse! We would be happy to exchange this. Please reach out to me directly at cs@phonesoap.com and ask for Daphne. I would be happy to help!
PhoneSoap Support
“Automated system does not work well. I was initially told my return/exchange was denied. This was an error in the process of the application and or timing.
After unnecessary time spent chatting with agents that disappeared in the middle of the chat. I eventually received my exchange delivered slowly like the original.
If the new one fails I will simply throw it in the trash. regards.”
Hi there,
Thank you so much for reaching out! I'm so sorry that you had difficulty with this system! We would be happy to help with this and would love to learn more about the issues with our system so that we can fix this moving forward. Please reach out to our team and we would be happy to help!
PhoneSoap Support
“Overall pleased with it. I have the nicer PhoneSoap Pro for home use and bought this PhoneSoap Basic one for my office at work. They mean basic. I wasn't expecting the plastic "hammock" sheet for supporting the phone. It works, but seems much flimsier than the glass to support the phone. You can see the thickness differences in the cutaway photos on the website, but there was nothing indicating this difference if you didn't know what you were looking for in the comparison chart or product descriptions. Otherwise, it should be fine for my needs.”
“We have owned a PhoneSoap for several years. We had purchased one for our daughter and now one for our son. During COVID it got used on an almost daily basis, giving us peace of mind. We've "slipped" to less often but still use it frequently - especially with grandkids in the mix who seem to have constant runny noses! I love how easy it is to use and that it takes a mere 10 minutes to have a germ-free phone.”
“I can't say enough wonderful things about the service I received. Excellent all around. The PhoneSoap is a Xmas gift and I'm looking forward to seeing it work! The courier service was excellent. Thank you so much for such a positive customer expereince. It's not always easy to get good service these days.”
“I had ordered a phonesoap basic: uv light sanitizer box, however the order never arrived, and I have not received any followup information regarding the missing order.”
Dear Jeff,
Thank you for your review! I'm truly sorry to hear that your order hasn't arrived and that you haven't received any follow-up information. We understand how disappointing this can be and appreciate your patience as we work to resolve this issue.
If you haven't done so already, please reach out to our support team, and we'll be glad to assist you with tracking down your order. Your satisfaction is very important to us, and we want to ensure you have a positive experience with PhoneSoap.
Best regards,
PhoneSoap Support
Dear Connie,
Thank you for your review! I’m sorry to hear that you haven't received your item yet. We understand that waiting for a package can be frustrating, and we appreciate your patience during this time.
If you have any questions or need assistance with tracking your order, please don’t hesitate to reach out. We're here to help and want to ensure you have a positive experience with PhoneSoap.
Best regards,
PhoneSoap Support
“Phone Soap is very easy to use to clean my iPhone Pro.
The light comes on the second time I close the lid, istead of the first.
It would be nice if a red light came on when the lid is closed to indicate that the phone is dirty, then the white light come on when the phone is clean. White light should have a timer so it doesn't stay on forever.”
“I had high hopes for the toothbrush soap. I actually had been in the market for the UV sanitizer for my toothbrush. This was pricey, but I love my phone soap and my home soap so I went for it and bought two. Upon opening it, something irritated my hand, triggering my latex allergy. So I plugged it in and went back to it today. I don’t know if it’s the packaging or the mechanism itself. But it triggered my hand again. I am so sad that I bought two. I’m gonna look into returning the unopened one. I’m really disappointed. I’m going to have to give this away, out of my house.”
Hi Kristin,
Thank you for your feedback, and I'm truly sorry to hear about your experience with the UV Toothbrush Sanitizer And Dryer. We understand how frustrating it must be to have an allergic reaction, especially after you've had such positive experiences with our other products.
We take your health and safety very seriously and your concerns are invaluable in helping us improve our offerings.
If you have any questions about the return process or need further assistance, please reach out. We’re here to help and want to ensure you have a better experience moving forward.
Best wishes,
PhoneSoap Support
“Have loved my Phone Soap device for years! Decided I could use two in my home. So simple to use and an attractive piece I don’t mind having put on my counter!”
“Bought the wireless charging that due to discount cannot be returned, but the website never mentioned anything about how it is unable to charge iPhone 14 and above… misleading sales to remove product. I reached out, was told I could not return and they were sorry- sorry doesn’t fix the charging issue!”
