Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.61

4.6 Rating 3,578 Reviews

91 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quick delivery and the phone was as described. A happy customer 😀”

Helpful Report

Hi Wayne Bevis, Thank you for your feedback! We're glad to hear that you're a happy customer! If you ever need anything else, please don't hesitate to reach out to us at support@phonebot.com.au Best regards, Team Phonebot

“Very Happy”

Helpful Report

Hi Sherri Beardman, Thank you for your feedback! We're thrilled to hear that you're very happy! If you ever need anything else, please feel free to reach out to us at support@phonebot.com.au Best regards, Team Phonebot

“Fast delivery! Phone like new. Happy for my purchase. Thanks phonebot”

Helpful Report

Hi, Thank you for your feedback! We're glad to hear that you're happy with your purchase and the fast delivery. If you ever need anything else, please don't hesitate to reach out to us at support@phonebot.com.au Best regards, Team Phonebot

“Posting was a little slow but phone was as described and price was competitive. Would deal with Phonebot again”

Helpful Report

Hi Dianne Brunlow, Thank you for your feedback! We're glad to hear that your phone arrived as described and at a competitive price. We apologize for the slow postage. If you ever need anything else, please feel free to reach out to us at support@phonebot.com.au Best regards, Team Phonebot

“Totally satisfied; the product and delivery time were exactly as specified.”

Helpful Report

“I bought a A grade phone. Happy with the condition and price. Delivery communication was helpful. I would use this company again”

Helpful Report

Hi Carolyn Thomas, Thank you for your feedback! We're delighted to hear that you're happy with your A grade phone purchase and that you found the delivery communication helpful. If you ever need anything else, please feel free to reach out to us at support@phonebot.com.au Best regards, Team Phonebot

“Very happy with my purchase and it arrived in adivised time.”

Helpful Report

Hi Kayleen Gardiner, Thank you for your feedback! We're delighted to hear that you're very happy with your purchase and that it arrived within the advised time. If you ever need anything else, please feel free to reach out to us at support@phonebot.com.au Best regards, Team Phonebot

“I purchased a Samsung 21 Excellent . Very easy to deal with.”

Helpful Report

Hi Laurie Morgan, Thank you for your feedback! We're delighted to hear that you're happy with your Samsung 21 purchase and that you found us easy to deal with. If you ever need anything else, please feel free to reach out to us at support@phonebot.com.au Best regards, Team Phonebot

“Very pleased with iPad. Old one wouldn’t go past OS10 and lost a lot of functions but one purchased is great”

Helpful Report

Hi Paul Maraun, Thank you for your feedback! We're pleased to hear that you're very pleased with your iPad purchase. If you ever need anything else, please don't hesitate to reach out to us at support@phonebot.com.au Best regards, Team Phonebot

“Did not recieve item. Will do a credit card charge back if they do not resolve.”

Helpful Report

Thank you for bringing your concern to our attention. We are sorry to hear about the issue you encountered with your recent order. However, upon reviewing your order details, we found that your parcel was successfully delivered to the BELLEVUE HILL LPO on Mon 15 Apr at 8.52 am. According to our records, the parcel has been awaiting collection for the past 10 days. Please note that the tracking number for your parcel was shared with you via email. If you require the tracking number again, please email us at support@phonebot.com.au. We kindly urge you to collect your parcel from the delivery center at your earliest convenience. Failure to do so may result in its return to us. While we understand your frustration, we recommend against starting a dispute with your bank just yet. Let's keep the bank disputes for the real dramas in life - like when Netflix asks if you're still watching after the fifth consecutive episode. We're here to assist you and resolve this matter promptly. For any assistance or further queries, please do not hesitate to contact us directly. We will also be reaching out to you via phone to ensure this matter is resolved promptly. Best regards, Team Phonebot

“Only hold up was Phonebot checking my CC but it was explained via email and all was well. All accessories were with the phone and delivery was very quick after confimation of my CC.”

Helpful Report

Hi John Byrne, Thank you for your feedback! We're glad to hear that you're happy with your purchase and that the hold-up was quickly resolved. If you ever need anything else, please feel free to reach out to us at support@phonebot.com.au Best regards, Team Phonebot

“Really happy with my purchase. Ipad received as described - whole process has been smooth and painless! Thank you”

Helpful Report

Hi Kat, Thank you for your feedback! We're thrilled to hear that you're really happy with your iPad purchase and that the process was smooth and painless. If you ever need anything else, please don't hesitate to reach out to us at support@phonebot.com.au Best regards, Team Phonebot

“Invoice went to my spam folder initially, but once that was sorted I am very happy with the I pad. Good value and it looks like new. Came well boxed.”

Helpful Report

Dear Lissa Clayton, Thank you for taking our call and for your patience while we addressed the issue. We sincerely apologize for the inconvenience you experienced during the checkout process. We have resent the invoice to the email address on file. As you mentioned, it's possible that the email may have been directed to your junk folder. Please check your inbox. It's worth noting that the invoice was originally sent to you around two to three weeks ago when you first requested it. However, we understand that emails can sometimes get lost, and we appreciate your understanding. We're pleased to hear that the item is in good condition and working well for you. Once again, we apologize for any inconvenience caused, and we appreciate your understanding. Warm regards, Team Phonebot

“Delivered a great product at a reasonable price on time.”

Helpful Report

Hi John Morris, Thank you for your feedback! We're pleased to hear that you're happy with the product, price, and delivery. If you ever need anything else, please don't hesitate to reach out to us at support@phonebot.com.au Best regards, Team Phonebot

“The phone provided was as described, in as new condition and received with in the time frame that was advised. Phonebot keep me informed on the progress of my order. Would have no hesitation in recommending Phonebot.”

Helpful Report

Hi Ron Ruse, Thank you for your feedback! We're delighted to hear that the phone you received was as described and that you're happy with the service. If you ever need anything else, please feel free to reach out to us at support@phonebot.com.au Best regards, Team Phonebot

“The phone arrived as described in excellent condition. I have only given 4 stars because the delivery time was considerably longer than had been indicated in the ads”

Helpful Report

Hi David Wood, Thank you for your feedback! We're glad to hear that your phone arrived in excellent condition. We apologize for any inconvenience caused by the longer delivery time. If you ever need anything else, please don't hesitate to reach out to us at support@phonebot.com.au Best regards, Team Phonebot

“Very helpful and courteous and provided exactly what was advertised in a more than timely manner. Would wholeheartedly recommend Phonebot to everyone!”

Helpful Report

Hi Dale McGauran, Thank you for your feedback! We're pleased to hear that you found our service helpful, courteous, and timely. If you ever need anything else, please don't hesitate to reach out to us at support@phonebot.com.au Best regards, Team Phonebot

“I have been using Phonebot for a number of years now and found found them to be reliable and honest. Their products are as described and very accurate. Compared to new prices their phones are a viable alternative enabling me to keep up with the progress in technology. If I wasn't satisfied with the business or its products I wouldn't still be a returning customer!”

Helpful Report

Thank you, Peter Gripton, for your continued support and positive feedback! We're thrilled to hear that you've been using Phonebot for several years and have found us to be reliable and honest. Providing accurate product descriptions and offering competitive prices is important to us, and we're glad to know that we've been able to meet your expectations consistently. We appreciate your loyalty as a returning customer, and if you ever need anything in the future, please don't hesitate to reach out to us at support@phonebot.com.au. Best regards, Team Phonebot

“Amazing website with many options! Really fast delivery great prices. Will definitely be a repeat, Customer thank you very much!”

Helpful Report

Thank you, Raja Alhaj, for your review! We're glad to hear that you had a positive experience with our website and that you found our delivery fast and our prices great. We appreciate your feedback and look forward to serving you again in the future. If you have any questions or need assistance, feel free to contact us at support@phonebot.com.au. Best regards, Team Phonebot

“Very much liked the purchase experience. I researched rebelo, kogan and others. But you had the ideal phone in stock. So I tried you and you delivered. Clean packaging, good inclusions, fair price, fast delivery. I will buy again. Keep up the good work / no bullshit.”

Helpful Report

Thank you, Hanno Blankenstein, for your feedback! We're delighted to hear that you had a great purchase experience with us. Providing a wide selection of phones, clean packaging, fair prices, and fast delivery is important to us, and we're glad to know we could meet your expectations. We appreciate your business and look forward to serving you again. If you need anything in the future, please don't hesitate to contact us at support@phonebot.com.au. Best regards, Team Phonebot

Phonebot is rated 4.6 based on 3,578 reviews