Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.60

4.6 Rating 3,690 Reviews

91 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered an A-grade refurbished phone through Phonebot on a Tuesday, and the website said it would arrive before the end of the week. Two weeks later it actually arrived (Phonebot says this was due to the Post, the Post says Phonebot sent the package the cheapest and slowest method, and that time line is pretty standard). For an item with an "A" grade the phone was dirty and in pretty rough shape (scratches, chunk out of the metal around the camera which was sharp and stuck out). The included accessories (charger and cord, particularly) were also dirty and not Samsung, but even for aftermarket they were large and weirdly mismatched. I usually buy my phones refurbished and have never had these issues before with any other companies. *edit* added a few more stars as the return process is relatively painless, but be forewarned they will bother you relentlessly until you update your review 😂.”

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“Delivered quickly and the phone us as it was described .in beautiful condition .”

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“Good service prompt delivery”

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“Fast delivery!”

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“Purchased an iPad pro which arrived well packed and in good condition. I had no issues with this purchase and will have no hesitation in recommending phonebot to any of my friend or family”

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“I just using it for a week, so far good, everything working correctly,”

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“I'm still having some minor issues with my Iphone. But other then that, i'm very happy.”

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“I am in NSW, i ordered on Friday and didn't get it until Thursday even though i paid extra for express shipping. I was notified by email there was a delay on Monday and it was shipped out late Tuesday or Wednesday. I notified the team at Phone Bot and they were very helpful. So you might get a delay but the team is very helpful ensuring you get it as soon as you can.”

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“Thanks for the good service”

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“Happy with the phone and the service from phonebot. Thank you for your service.”

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“Quick delivery. but the product was a little dirty.”

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Thank you for making your purchase with Phonebot! We’re so glad that you found what you were looking for. We missed to get one more star, if we would have known the issue in the first place, we would have gone an extra mile for you and would have loved to satisfy you fully. We really hope that you are happy with your product. In case of any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Phone exactly as described. Really quick dispatch”

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Thank you for making your purchase with Phonebot! We’re so glad that you found what you were looking for. We missed to get one more star, but we trust customers like you will be coming again and will give 5 shining stars. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Good phone but poor packing in the box.”

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Thank you for making your purchase with Phonebot! We’re so glad that you found what you were looking for. We really value your feedback and will surely improve this with your up coming purchases. However, it was mentioned on our website, that the phone would come in a generic box. Please accept our sincere apologies and we hope that we were able to gain your trust back by providing you a fully functioning phone. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Great service.”

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We are exceedingly pleased to find people we can always count on. Thank you for being one of our loyal, trusted and happy clients. We missed one shiny star this time, but we will be working with the same zeal and zeast to earn complete 5 shining stars. Please let us know if your experience was lacking anything. For any queries feel free to reach us on support@phonebot.com.au Thank you and remember; we value you! Best Regards, Shary Rizwee. CX Manager - Phonebot

“easy purchase good prce timely delivery”

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We can’t thank you enough for the kind words about Phonebot, thank you for being a part of it. Your review means a lot to us and lets us know we’re on the right track! We'll surely put in more efforts to get 5 stars in future. Please let us know where your experience was lacking at. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“It was good choice to use phonebot”

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Thank you for choosing Phonebot and making your purchase! We’re glad that you found what you were looking for. It is our goal that you are always happy with what you bought from us, so please let us know if your buying experience was lacking anything of excellence. We look forward to seeing you again. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Item well received. Super seller”

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Your support means the world to us! Thank you for choosing Phonebot. Hope to work with you again in the future. Thanks again for being a loyal customer and writing this awesome review. We'll put in more efforts to achieve 5 stars in future. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Very helpful. Will buy again and good second hand range”

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“A very successful transaction. iPhone in good condition with 91% battery health. No issues thus far so happy to use Phonebot for my next order. Thank you.”

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“Very happy with quick delivery and responsiveness. Only quibble is that is was not made clear on website that the phone was made for Vietnam rather than made for Australia. Fortunately all working so far.”

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Phonebot is rated 4.6 based on 3,690 reviews