Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.60

4.6 Rating 3,658 Reviews

91 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product good , final sales person was helpful but payment process was dreadful.Declined by AMEX, same with Visa. Eventually accepted by Visa.after I offered to do bank transfer .All this took approx 1 hour but left me unsure if Visa "s transaction had been processed . Next day I found Visa transaction had definitely gone through. Some excuse was eventually given that your financial advisors insisted on bank transfers in case buyer cancelled order & kept the phone. Why wasn't this explained at outset.Think how your customers feel when they arre stuffed around like I was .”

Helpful Report

“From Canada, I bought a phone for my daughter who is in Australia because she broke the one she had. I was not sure to use the Apple site or the Phonebot site to proceed with this purchase of a refurbished IPhone. I finally opted to the Phonebot site due to the quick delay to proceed with the delivery. Should i remind that my daughter does not have a fix address and she was travelling. At that time she was in Cairns (Queenslands). So it went well i ordered on Tuesday and she received the phone on Friday. BUT that is where things start to make me not satisfy of this false publicity. I ordered a phone Grade A which is more expensive and as per the information provided stating that the battery is a new one. NOT TRUE AT ALL. The level of the battery was 85% at the reception. When my daughter communicate with their service, the agent was rude and never want to confirm that the battery should be at a higher rate. He only repeat that she should return the phone and then they will make the inspection to evaluate if she made a damage to the phone and then base on the results will return a phone. The overall can take 10 days. OUAW. Should i remind that she didn't use the phone at all she only charge it! If it was written that the battery is not a new one then i shouldn't take it. That's it. She can stay another 10 days in Cairns so why did I chose Phonebot instead of Apple? Due to the delay and in fact it get worst than what it will be if i choose Apple. False publicity and very bad customer service. I do not recommand.”

Helpful Report

Dear Customer, Please accept our apologies for any sad experience. We guarantee our products as mentioned on the website. For graded A devices the battery has to be more than 85% and for graded B devices the battery capacity needs to be 80% or more. In case a customer finds them depleted then we open-heartedly take the claims on it. We will stay firm on the battery percentages as mentioned above and will evaluate the call recording too. We tried calling back on the number from which we received the call but it ended up going to the VM. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Showed s9 black online. Said you did not have one. Brought pink instead then another customs come in requesting black and all the sudden you had one.”

Helpful Report

“The computer obviously wasn’t checked over as the laptop didn’t charge. There wasn’t a pen included with it and wasn’t written in the description which I will admit they tried to fix, and I was given a shitty charger that wasn’t genuine. They have helped me with my complaint although I expected for the laptop to be checked over before being sent to me as that is what I thought this business did.”

Helpful Report

“Dissapointed. Screen sensitivity is poor. Works most the time but fails sometimes. I have brought reconditioned phones before (from other retailers) and never had this problem. i contacted the company to discuss but they never replied. Poor products and poor service.”

Helpful Report

Thank you for taking out your time and bringing this up, we searched your email address and order ID on FB and our support inbox but there was nothing pulled up with that, still, we will be honored to have this sorted out to turn around your experience. We have sent you the email regarding returns on the email address on file for this order. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“The phone restart themselves and I should bring back but at moment I’m not in Melbourne maybe next week Thanks”

Helpful Report

“Delivery was quicker that expected. But I don't have any instructions that came with the Watch and I am now having issues pairing my watch to my Phone. I need someone from Phone Bot to call me and troubleshoot this issue so that I can use my purchase?”

Helpful Report

“the phone is good - however i was not sent the correct cable - therefore i will have to purchase my own - it was not a lightning cable. therefore cant risking losing charge at present”

Helpful Report

Hello Chris, Thank You for choosing Phonebot and also reaching us out . We really appreciate your cooperation in updating us with about the unpleasant experience and we would have certainly taken corrective steps if we would have directly got informed about the incident. However now you do not need a cable but we will feel privileged to reimburse you for the cable that you bought. Please share the invoice for the lightening cable by sending us an email to support@phonebot.com.au and please provide you paypal ID as well so that we can smoothly reimburse you. We will wait for your response. Best Regards, Shary Rizwee. CX Manager - Phonebot

“Hasn’t arrived yet and I ordered it last week”

Helpful Report

Thank you for choosing Phonebot for you recent order. We apologize for the hassle you have been through, Your order was sent out from our side via Toll freight and the tracking number is shared on the email address on file. Since Toll’s website is down therefore we have already escalated the issue with Toll customer services team regarding the shipments delay. We know you are excited to receive your product and the excessive wait is frustrating. Let us know if you receive it or hear anything from toll and For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“The policy of getting a screenshot of your banking records is a bad one. This would put me off any more purchases. I too have an online store and have been stung (3 times) by fraudulent purchases but we don't do this as it would put customers off. No one I know does it. They need to find other ways to detect. Or be safe and have less sales. Ultimately it *is* their choice. But there are many other places.”

Helpful Report

“Beware of false advertising.. was told phone was in immaculate condition over the phone but when I went to the shop to pick up the phone it was not in that condition i don't think they take into consideration the fact i drove 1hr to get there and 1hr back ... description is everything”

Helpful Report

Dear Customer, Thank you for choosing Phonebot for you recent order. We really appreciate your cooperation in telling us your views about the product. There is a certain possibility of not meeting your expectation for a used device rated as Grade B Refurbished, because these phones are sold at throw away prices quite literally! & These handsets work 100% but don't look so good naked. Chuck on a cover and a tempered glass though and you'll be laughing! Cleaned, wiped and with new batteries above 80% these handsets are for people on tightest budgets and unbelievable value for money. Also includes charger and cable. And thats mentioned on the website too. Just in case you're not satisfied with the product, we offer a seven days no questions asked return policy, and will be happy to stand firm on thay. For any queries feel free to reach us on support@phonebot.com.au Thanks and regards, PHONEBOT Customer Service!!

“I culnt get hru to your sales team to answer some questions about the product, waithed 25 mins and then got kicked off”

Helpful Report

Hello Maurie, We are so sorry if your query was not resolved on your first attempt to call Phonebot. Thank you for answering the call back. Once again accept our apologies for the delay and For any queries feel free to reach us on support@phonebot.com.au Thanks and regards, PHONEBOT Customer Service!!

“Recently bought an A grade iPhone x. The phone only came with only one small scratch on the side of the phone, but came with one major problem for me. The phone i purchased was a Japanese phone, meaning that every time you take a picture, the camera sound will go of and there is no way to turn it off.”

Helpful Report

“Unfortunately ordered and paid for a phone that did not have even though you advertised it as in stock. We are now down a phone until we find another suitable one. The quality of the phone was important to us so offering a B grade replacement was of little use to us. Add”

Helpful Report

“The delivery was delayed”

Helpful Report

“Definitely not GRADE A refurbishment. I’ve had the phone barely 5 months; the ear piece has stopped working, one bottom speaker does not work, camera flickers, battery hardly lasts a day.”

Helpful Report

Dear Customer, Thank you for choosing Phonebot for you recent order, your review is important for us as you have taken out your valuable to rate us. However we will slightly disagree to the rating that you have provided because we, at Phonebot, are always on our toes to assist our customer wherever possible and in case your phone failed then we are happy to recall it for an inspection and in case we had denied serving you then a bad rating was something that we deserved but it never happened. As per your order details your phone was sold with a 6 months of Phonebot warranty for all the Basic, Mechanical and Electrical failures and you are very welcome to come to the store and have it reviewed by our tech team. Your warranty expires on the 13th of March but we will be happy to extend it till the 20th so that you can come and visit us, the store details are: Address: Melbourne North Shop A 289-291 Broadway Reservoir 3073, Australia Opening Times: Monday to Friday: 9.30am - 5.30 pm, Saturday: 10 am - 3 pm Sunday: 11 am - 4 pm In case of any query please Feel free to reach us on support@phonebot.com.au Thanks and regards, Team PB!

“handling time too long considering express was paid and we need the phone asap. it’s been 7days and it’s still not here. Our location is around the corner from where it’s distributed.”

Helpful Report

Dear Customer, Thank you for taking out your valuable time for the Feedback! General handling time for most orders is 1-2 working days. That means once an order is received, we test, pack and get it ready for dispatch within that time frame. Your package was sent timely as we received your order by the day end of 17th and on the 3rd working day it was lodged to ship and we checked with Auspost where as per the details your order has been delivered today. Looks like the reason this delivery took too long is the weekend coming between lead time. Kindly let us know the functionality of the device and feel free to get back to us in case of any hassle by sending and email to support@phonebot.com.au Thanks and regards, Team PB!

“iPhone was faulty, waiting for replacement”

Helpful Report

“Without my consent or knowledge you sent my phone to a 7-eleven that is an hour and a half from my home. And told me that I had to pick it up within 7 days. Since I work a full time job the 3 hour travel time is nearly impossible for me.”

Helpful Report

Hello Kaitlyn Deats, Thank you for taking out your valuable time, we appreciate your feedback but will disagree a little over the rating because we shipped your phone in timely manner and was send via different paid satchel named Toll but you have rated us bad instead of them. We certainly do apologise for the inconvenience and feel how frustrating it is to wait more than the expected given time. In case of any query or device malfunction feel free to reach us at support@phonebot.com.au Thanks and regards, Team PB

“Upon opening the package, it was apparent that not much care had been taken in cleaning the surface of the phone (Samsung S7). I had to clean the marks, and grime myself. In addition the phone has been getting hot whilst loading apps and transferring media. Phone also seem to "hang" numerous times. I'm trusting it is purely due to the increased activity transferring all the info. i will monitor performance over the next day or two and revert back.”

Helpful Report

Hello Clinton, Thank you for your feedback and giving us a chance to look into this. We really appreciate your cooperation in telling us about the functioning of device and will make sure to back to turn around your experience in case of any unpleasant issue with the phone you have got from us. However you have bought a slightly old processor phone which may have caused the phone little heated while transferring stuff. I will like to request you not to rate us by just reading the cover not the book and use the device and let us know if it is having any defect and then see our support in that scenario too for us customer satisfaction is utmost.. because When you buy refurbished phones from Phonebot, you can buy with confidence as we offer warranties on all purchases. In order to reach reach us, please free to send an email at support@phonebot.com.au Kind Regards, Team PB!

Phonebot is rated 4.6 based on 3,658 reviews