Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.60

4.6 Rating 3,652 Reviews

91 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful”

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(Reservoir) -

“Happy with the quality and price”

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“excellent service and very happy with the communication for the expected delivery.”

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“Phone in top condition Excellent communication Next day delivery”

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“Paid extra for express post still hasn’t left Melbourne after 1 week”

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“Great customer service, helpfull”

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(Reservoir) -

“Very knowledgeable”

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“Phone in great condition and came quickly! Even with a upgrade from 16gb to 128gb for free! Highly recommend.”

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“This business has been a solid providing value for money for a few years now. Even when I had an issue with a phone handset, there were no issues fixing or replacing it. I am a returning customer and will continuing using this business.”

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“I ordered a 512GB mSD card w/SD adapter & it got to me within a business week from over east to "other side of the world" WA- lol. That's a plus. I tested the card in an OLD Emachine PC I was reinstalling/upgrading with an SSD. I honestly didn't think the card reader would recognize it, but it did! I copied some files to it- no issues. My "plan", though, is to slide this into an old iMac I was given to use as fast-ish storage. I boot the iMac from the Samsung T5/250GB & it's pretty responsive compared to the dinosaur 3.5" HDD inside that beast (which heats up like an oven if it's accessed!). So, that T5 (OSX) + this mSD 512 (storage) is the golden ticket to a cheap and fast iMac- FYI!”

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“Butter smooth service”

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“Superb service”

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“haven’t even received my phone or been shipped due to me needing to prove that my bank account is me??? have already sent them both screenshot of transaction and bank statement and still nothing”

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“Where do I Start. Communication regarding your requirements after-sale need to be mentioned at the point of sale. The fact the 5 days after my purchase I had to chase Phone Bot and then be told about the provision of proof of who I am is not acceptable. The fact that now I need to chase a refund is unacceptable. All you need to de is tell people at the beginning. Unless it is a legal requirement I will not provide copies of licenses, bank statements or card details for exact same reason of fraud.”

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“I haven’t even received my phone as yet. I understand it hasn’t even been despatched and am already requesting a review. I have also been asked to email through proof of my MasterCard transaction which I find quite unacceptable. Couldn’t get through when I called as phone mailbox was full. Hopefully there will be no problems with the phone once received.”

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“Paid for overnight delivery. Took 4 days. Ordered silver phone got white and silver. Phone in pretty poor condition”

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“Ordered a 512gb micro sd card on Saturday (16/11), called up on 20/11 as there was no indication as to whether the item was shipped. Was told over the phone that my order would be processed. Received an sms the same day saying my order had been processed and there would be an email confirming the shipment. It’s 22/11 now and I still have not received the email or any indication as to whether the card has been shipped.”

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“Terrible communication it took 5 days to get anything from them, and that was after I instigated the comms. Recent comms they asked for copies of license, credit card or bank statement.”

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“Very happy with the product and amazing and competitive prices, please keep up these amazing deals!!”

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“All good no problems”

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Phonebot is rated 4.6 based on 3,652 reviews