Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.61

4.6 Rating 3,578 Reviews

91 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The phone is excellent, but the charger is useless (5w). Also, the freebie heart rate monitor is not working. (please don't include useless freebies, if you really want to give something free put case covers or screen protectors )”

Helpful Report

Hi Isuru, Thank you for your feedback. We're glad to hear that you are satisfied with your phone. We apologize for the inconvenience caused by the charger and heart rate monitor. We appreciate your suggestion about providing useful freebies like case covers or screen protectors. If you have any further questions or need assistance in the future, feel free to reach out to us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Still waiting for my order and haven't received any correspondence about its location or even a shipping confirmation.”

Helpful Report

Dear Anonymous, Thank you for your feedback. We're sorry to hear about the issue you're experiencing with your order. It seems that we have already sent you the order confirmation and dispatch information. However, the email address used for the order may have a firewall that has prevented our emails from reaching your inbox. We recommend checking your junk or spam folders, as the information is likely there. If you need any further assistance or have additional questions about your order, please email us at support@phonebot.com.au. For a quicker response, kindly include your order ID in the subject line. Thank you for your understanding, and we apologize for any inconvenience caused. Best regards, Shazz Manager, Phonebot

“Totally pleased with iPhone, service and speed of arrival. But when I phoned to order something else and say how pleased I was, the guy was a bit dismissive and uninterested.”

Helpful Report

Hi Peter, Thank you for your feedback. We're pleased that you're happy with your iPhone and the service overall. We apologize for the dismissive response you received over the phone. We will address this with our team to improve our customer interactions. If you have any further questions or need assistance in the future, feel free to reach out to us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“iPad looks new, excellent buy for the price. Transaction went well. Phonebot excellent to deal with.”

Helpful Report

Hi Paul, Thank you for your review! We're delighted to hear that you're happy with your iPad and found the transaction smooth. If you have any further questions or need assistance in the future, feel free to reach out to us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Grade A is not too bad! Probably I am fortunate to get the phone which looks better than the picture reference provided in website. In terms of delivery, took a longer time than expected. No email to notify the parcel has been dispatched. Payment made on 30/5, received parcel 11/6 (not regional area) for reference.”

Helpful Report

Hi Julie, Thank you for your feedback. We're glad you are satisfied with the phone. We apologize for the delay in delivery and the lack of notification. We will work on improving our communication. If you have any further questions or need assistance in the future, feel free to reach out to us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“I recently purchased a Samsung s22 Ultra. I'm very happy with the phone, postage was quick. The only thing that I can't comprehend is that I received a fitness tracker for free with the purchase that isn't compatible with Android. It's got me baffled.”

Helpful Report

Hi Dario, Thank you for your feedback. We're glad to hear that you're happy with your Samsung S22 Ultra and the quick postage. We apologize for the compatibility issue with the fitness tracker. We appreciate your input and will consider it for future improvements. If you have any further questions or need assistance in the future, feel free to reach out to us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Excellent service. the iPhone was perfect and the delivery very fast. I recommend this company.”

Helpful Report

Hi Lesley, We appreciate your feedback! We're glad to hear that you experienced prompt delivery. If you have any questions or need further assistance, please don't hesitate to contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Very prompt delivery”

Helpful Report

“Searched the internet for a suitable refurbished phone and found what I thought I was looking for at Phone Bot. Spoke to the call centre and decided this was the phone for me. Purchased online and visited the Reservoir Store the same day around lunch time. Syd fixed everything for me including changing my old phone data to suit. Phone was advertised "as new" and it is! Very satisified, but just having to learn the intricacies of this late model phone.”

Helpful Report

Hi Kevin, Thank you for sharing your experience! We're delighted to hear that you found the perfect refurbished phone with us and that Syd provided excellent service. If you have any questions or need assistance with your late-model phone, don't hesitate to reach out to us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“APPLE I-PHONE 13 PRO-MAX 5 G. Excellent service , product was in as new condition. We made several calls before placing the order to check some things out , very helpfull in all communications . The accessory package that came with it was a bonus . Quite robust phone case , screen protector , Charge plug and cable , and included a health monitor. Would not hesitate to recommend this company . Thank You to all at "PHONEBOT" Regards Steve ..................”

Helpful Report

Hi Steve, Thank you for your kind words! We're thrilled to hear that you're satisfied with your Apple iPhone 13 Pro Max and our service. If you ever need assistance in the future, feel free to reach out to us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“phone is great. service is good”

Helpful Report

Hi Pius, We're glad to hear that you're enjoying your phone and that you're satisfied with our service. If you have any questions or need further assistance, please don't hesitate to contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“iPhone SE (2022) was delivered on time and I am happy with its condition: just some faint scratch and buff marks. My only criticism is that I don't want the freebies that I also received: a Disney phone case and a fitness tracking wrist band. Would be nice to be able to opt out of those, and even better to get a price reduction.”

Helpful Report

Hi Andrew, Thank you for your feedback! We're glad to hear that your iPhone SE (2022) arrived on time and in satisfactory condition. We appreciate your suggestion regarding the freebies and will take it into consideration. If you need any further assistance, feel free to reach out to us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Fantastic and just as stated... except the free health watch didn't work but the phone is the important thing and case was great as well”

Helpful Report

Hi Damien, Thank you for your feedback! We're glad to hear that you're satisfied with your purchase overall. We apologize for any inconvenience caused by the non-functional health watch. If you need any further assistance or have any concerns, please don't hesitate to contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Very happy with the delivery time, 1 day earlier. Great product, thanks.”

Helpful Report

Hi Rob, We're pleased to hear that you're happy with the delivery time and your product. If you have any questions or need assistance in the future, feel free to reach out to us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Very happy with phone.”

Helpful Report

Hi Claire, Thank you for your feedback! We're glad to hear that you're very happy with your phone. If you need any assistance or have any questions in the future, don't hesitate to contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“I bought an iphone 15. The wrong charger was sent with it. I emailed and received no reply”

Helpful Report

Hi there, Thank you for bringing this to our attention. I apologize for any inconvenience caused by receiving the wrong charger with your iPhone 15. Our customer service team did send you an email requesting a picture of the wrong accessories so that we could promptly send you the correct one. However, we haven't received a response yet. Please check your email inbox, including any spam or junk folders, for our message. Once we receive the requested information, we'll ensure the correct charger is sent out to you right away. If you have any further questions or concerns, please don't hesitate to reach out. Best regards, Shazz Customer Service Manager - Phonebot

“Purchased an iPad from them. Came damaged . I returned it to them and asked for either exchange or refund. I did not get any response from them for a week. Then their manager called me. Nicest retailer I have ever talked to. The first thing he said before even listening to me was I know m at fault, it was pure miscommunication within my staff, I apologise, tell me what you want to get done. I had 5 min worth of conversation with him and he took my stress away. Within the next week he made a refund. So thank you for just not running the business but also understanding the customers. Also he just not only returned my money back but also paid the return postage of iPad. Regards”

Helpful Report

Hi Parul, I'm grateful for your patience and understanding throughout this process. Your feedback helps us improve our service, and I'm glad we could resolve the issue to your satisfaction. We truly value your kindness and support. If there's anything else you need assistance with, please feel free to reach out directly. Warm regards, Shazz Manager - Phonebot

“Very happy with my purchase and the service from Phonebot. The extras that came with the phone are fantastic and good quality. Would definetly buy from here again. Thanks Phonebot”

Helpful Report

Hi Nenna, We appreciate your feedback regarding the battery life and camera performance. Your input helps us improve our products and services. If you have any further questions or need assistance, feel free to contact us anytime. Best regards, Shazz CX Manager - Phonebot

“All went to plan”

Helpful Report

Hi Gerard Masterson, Thank you for your feedback! We're glad to hear that everything went smoothly with your purchase. If you have any questions or need further assistance, please feel free to reach out to us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“easy fast delivery no issues so far good condition of the phone. downside no manual no everyone has acess to the internet and i still like to to ahve the manual to see what the phone can do to its full potential.”

Helpful Report

Hi ASH D, Thank you for sharing your experience with us! We're glad to hear that your phone arrived in good condition and that you're satisfied with the delivery speed. We appreciate your feedback regarding the manual and will take it into consideration for future improvements. If you have any further questions or concerns, please don't hesitate to contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

Phonebot is rated 4.6 based on 3,578 reviews