Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.61

4.6 Rating 3,610 Reviews

91 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We're very happy with the phone we bought, postage was quick and the phone looks like new.”

Helpful Report

(Reservoir, 3073) -

Hi Anonymous! Thanks for your review! We're glad to hear that you're happy with your phone and that our postage was quick. We appreciate your feedback! If you need any further assistance, feel free to contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Very fast delivery and great quality phone.”

Helpful Report

(Reservoir, 3073) -

Hi Ray Chapman! Thanks for your review! We're thrilled to hear that our delivery was fast and that you're enjoying your phone. We look forward to serving you again! If you need any further assistance, feel free to contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Great phone and great price. Like new really was like new, appears flawless.”

Helpful Report

Hi Edward Jackson! Thanks for your review! We're thrilled to hear that you found our prices reasonable and our service great. We look forward to serving you again! If you need any further assistance, feel free to contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Honest advice. Good service. reasonable prices”

Helpful Report

(Reservoir, 3073) -

Hi Rick Brown! Thanks for your review! We're glad to hear that you found our advice honest and our service good. We appreciate your feedback! If you need any further assistance, feel free to contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Not here to destroy a business. Recently had my first experience buying from this company. I bought a 'like new' Galaxy Fold 5 after reading the customer reviews. Chose this over other Grades of same model and happy to pay a little more for it as it was the only Fold 5 that comes with freebies worth $58 while all others come with only $29 freebies. Upon purchased, got automated email that states that. When I received the phone, I found only $29 worth of freebies. Checked the invoice and found they amended it to $29 worth of freebies. Emailed Phonebot, they refused to honour what was advertised, saying they would never advertise $58 freebies for Fold 5. I showed them the email confirming my purchase comes with $58 of freebies, they argued it could be a transposition error, not their fault. $29 is not much, but to advertised one (which customer accepted) and later changed it single handedly is unethical and wrong. I leave the review here so would-be buyers are aware.”

Helpful Report

(Reservoir, 3073) -

Hi Kelvin, Thank you for sharing your feedback and for bringing this matter to our attention. We apologize for any confusion regarding the value of the freebies associated with your order. Our intention is always to provide accurate information, but we will be happy to honor you too. As a customer-centered business, we value your experience and are happy to make things right. Please feel free to reach out to us by replying to our email and we would be more than willing to provide the additional accessories to meet your expectations. Your satisfaction is our top priority, and we are committed to resolving this for you. If you need any further assistance, please contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“excellent product, as good as new. very happy.”

Helpful Report

(Reservoir, 3073) -

Hi there! Thanks for your 5-star review! We're thrilled to hear that our product met your expectations and that you're very happy with your purchase. If you need any further assistance, feel free to contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“It has great value, and the condition of the tablet is better than I expected.”

Helpful Report

(Reservoir, 3073) -

Hi Krystyna! Thanks for your review! We're glad you found great value in our product and that the condition exceeded your expectations. If you need any further assistance, feel free to contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“I just received my second iPhone from Phonebot and it was as equally as good as the first, I cannot find any faults in the phones, the price or the service they offer, and that’s seems to be a rarity on line these days.”

Helpful Report

(Reservoir, 3073) -

Hi Ron! Thanks for your fantastic review! We're thrilled to hear that your second iPhone purchase from us met your expectations and that you're happy with our service. We appreciate your loyalty and look forward to serving you again. If you need any further assistance, feel free to contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Purchased iPhone12, "like new condition". Impressed with the quality of the phone, also came with plug/cable/case. Customer communications could do with a bit of polish though, they come across as a bit abrupt wh3n you query something.”

Helpful Report

(Reservoir, 3073) -

Hi Darren! Thanks for your review! We're glad you're impressed with the quality of your iPhone 12 and that it came with the expected accessories. Sorry to hear that our customer communications came across as abrupt - we'll work on improving our communication style. If you need any further assistance, feel free to contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“well what can I say. Great service over the phone and easy to deal with. Transaction was easy to do also. My mum is very happy with her phone. Would easily recommend this company”

Helpful Report

(Reservoir, 3073) -

Hi Anna! Thanks for your review! We're glad you found our service great and that the transaction was easy. We're happy to hear your mum is enjoying her phone! If you need any further assistance, feel free to contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Pixel 7A Like New - only the faintest mark on one corner. 20 cycles on the battery. Prompt delivery, well packed. What more could you ask?”

Helpful Report

(Reservoir, 3073) -

Hi Peter! Thanks for your review! We're glad your Pixel 7A arrived promptly and in great condition. Sorry to hear the battery had 20 cycles, but we're happy to hear it's meeting your expectations. If you need any further assistance, feel free to contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Very happy with the service, received my iPad within a week and very happy with it!”

Helpful Report

(Reservoir, 3073) -

Hi Sheryn! Thanks for your review! We're glad you're very happy with our service and that your iPad arrived within a week. If you need any further assistance, feel free to contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Excellent service phone arrived quicker than expected and in excellent condition as described. Will certainly use them again.”

Helpful Report

(Reservoir, 3073) -

Hi Donald! Thanks for your review! We're thrilled to hear that our service was excellent and that your phone arrived quicker than expected. We're glad it met your expectations! If you need any further assistance, feel free to contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“This is my third product from phonebot and I have never been disappointed 😁 I would recommend Phonebot to anyone wanting to purchase a new phone or smart watch ⌚️”

Helpful Report

(Reservoir, 3073) -

Hi Lowana! Thanks for your review! We're thrilled to hear that you've never been disappointed with our products and that you're happy with our service. We appreciate your loyalty and look forward to serving you again. If you need any further assistance, feel free to contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Apple watch 9 (like new) was great. Battery health was 100%! Delivery a lilttle slow. Took about a week.”

Helpful Report

(Reservoir, 3073) -

Hi Peter! Thanks for your review! We're glad your Apple Watch 9 arrived in great condition and that the battery health was 100%! Sorry to hear the delivery took a little longer than expected - we'll work on improving our delivery times. If you need any further assistance, feel free to contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Excellent service all done on line.”

Helpful Report

(Reservoir, 3073) -

Hi Anonymous! Thanks for your review! We're glad you found our service excellent and easy to use online. If you need any further assistance, feel free to contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Great service from Phonebot. Quick delivery. Great product!”

Helpful Report

(Reservoir, 3073) -

Hi Lyse! Thanks for your review! We're glad you found our service great and that the delivery was quick. If you need any further assistance, feel free to contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“I am very happy with the iPhone i purchased from you it looks brand new and works perfectly thank you”

Helpful Report

(Reservoir, 3073) -

Hi Kathleen! Thanks for your review! We're thrilled to hear that your iPhone purchase looks brand new and works perfectly. If you need any further assistance, feel free to contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“IPhone was excellent and happy with the price and is just like new but I do have some concern, and I am suspicious of the battery (life) as it is not an IPhone battery and the charger is not an IPhone charger both generic.”

Helpful Report

(Reservoir, 3073) -

Hi Robert! Thanks for your review! We're glad you're happy with the price and condition of your iPhone purchase. Sorry to hear you have concerns about the battery and charger - please contact us at support@phonebot.com.au so we can assist. Best regards, Shazz CX Manager - Phonebot

“While searching for a phone, I found the PhoneBot websites gave clear information that enabled me to place an order promptly. The delivery was quick and I was updated about its progress. While finalising my order, I was a bit puzzled about the mention of free goods with the order, but I ignored it because I couldn't see what I was supposed to do. Then a Smart Watch turned up with my order, so I guessed that must have been the free goods. It's a mildly interesting addition, but I can't be bothered reading the instructions.”

Helpful Report

(Reservoir, 3073) -

Hi Don! Thanks for your review! We're glad our website provided clear information and that the delivery was quick. Sorry to hear you were puzzled about the free goods - please contact us at support@phonebot.com.au so we can clarify. Best regards, Shazz CX Manager - Phonebot

Phonebot is rated 4.6 based on 3,610 reviews