Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.60

4.6 Rating 3,646 Reviews

91 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th April 2024

Anonymous

Anonymous // 01/01/2019

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“ᴀ ᴡʜɪʟᴇ ᴀɢᴏ, ɪ sᴛᴀʀᴛᴇᴅ ɴᴏᴛɪᴄɪɴɢ sᴛʀᴀɴɢᴇ ʙᴇʜᴀᴠɪᴏʀ ғʀᴏᴍ ᴍʏ ᴘᴀʀᴛɴᴇʀ, ᴡʜɪᴄʜ ᴍᴀᴅᴇ ᴍᴇ ғᴇᴇʟ ᴜɴᴇᴀsʏ. ɪ ᴄᴏᴜʟᴅɴ’ᴛ sʜᴀᴋᴇ ᴛʜᴇ sᴜsᴘɪᴄɪᴏɴ ᴛʜᴀᴛ sᴏᴍᴇᴛʜɪɴɢ ᴡᴀs ᴏғғ, ʙᴜᴛ ɪ ᴅɪᴅɴ’ᴛ ʜᴀᴠᴇ ᴀɴʏ ᴄᴏɴᴄʀᴇᴛᴇ ᴘʀᴏᴏғ. ᴛʜᴀᴛ’s ᴡʜᴇɴ ɪ ᴅᴇᴄɪᴅᴇᴅ ᴛᴏ sᴇᴇᴋ ʜᴇʟᴘ ғʀᴏᴍ ᴀ ᴘʀᴏғᴇssɪᴏɴᴀʟ ᴏʀɢᴀɴɪᴢᴀᴛɪᴏɴ (ʜᴀᴄᴋɪɴɢᴘʀᴏᴛᴇᴀᴍ𝟶𝟶𝟷) ᴛʜᴀᴛ sᴘᴇᴄɪᴀʟɪᴢᴇs ɪɴ ᴘʜᴏɴᴇ ᴍᴏɴɪᴛᴏʀɪɴɢ ᴀɴᴅ ᴛʀᴀᴄᴋɪɴɢ sᴇʀᴠɪᴄᴇs. ᴀғᴛᴇʀ ᴄᴏɴᴛᴀᴄᴛɪɴɢ ᴛʜᴇᴍ, ᴛʜᴇʏ ᴡᴀʟᴋᴇᴅ ᴍᴇ ᴛʜʀᴏᴜɢʜ ᴛʜᴇ ᴘʀᴏᴄᴇss ᴏғ ᴅɪsᴄʀᴇᴇᴛʟʏ ᴍᴏɴɪᴛᴏʀɪɴɢ ᴍʏ ᴘᴀʀᴛɴᴇʀ’s ᴘʜᴏɴᴇ ᴀᴄᴛɪᴠɪᴛʏ. ᴛʜᴇʏ ᴡᴇʀᴇ ᴀʙʟᴇ ᴛᴏ ᴛʀᴀᴄᴋ ᴍᴇssᴀɢᴇs, ᴄᴀʟʟ ʟᴏɢs, ᴀɴᴅ ᴇᴠᴇɴ ʟᴏᴄᴀᴛɪᴏɴ ᴅᴀᴛᴀ ᴡɪᴛʜᴏᴜᴛ ᴍʏ ᴘᴀʀᴛɴᴇʀ ᴋɴᴏᴡɪɴɢ. ᴛʜɪs ᴀʟʟᴏᴡᴇᴅ ᴍᴇ ᴛᴏ sᴇᴇ ᴛʜᴇ ғᴜʟʟ ᴘɪᴄᴛᴜʀᴇ ᴏғ ᴡʜᴀᴛ ᴡᴀs ʜᴀᴘᴘᴇɴɪɴɢ ʙᴇʜɪɴᴅ ᴛʜᴇ sᴄᴇɴᴇs. ɪᴛ ᴡᴀsɴ’ᴛ ʟᴏɴɢ ʙᴇғᴏʀᴇ ɪ ᴅɪsᴄᴏᴠᴇʀᴇᴅ ᴛʜᴇ ᴛʀᴜᴛʜ. ᴛʜᴇ ᴍᴏɴɪᴛᴏʀɪɴɢ ʀᴇᴠᴇᴀʟᴇᴅ ᴄᴏɴsɪsᴛᴇɴᴛ ᴄᴏᴍᴍᴜɴɪᴄᴀᴛɪᴏɴ ᴡɪᴛʜ sᴏᴍᴇᴏɴᴇ ᴇʟsᴇ, ᴀʟᴏɴɢ ᴡɪᴛʜ ᴍᴇᴇᴛᴜᴘs ᴛʜᴀᴛ ᴡᴇʀᴇ ʜɪᴅᴅᴇɴ ғʀᴏᴍ ᴍᴇ. ʜᴀᴠɪɴɢ ᴛʜɪs ɪɴғᴏʀᴍᴀᴛɪᴏɴ ᴄᴏɴғɪʀᴍᴇᴅ ᴍʏ sᴜsᴘɪᴄɪᴏɴs, ᴀɴᴅ ɪᴛ ɢᴀᴠᴇ ᴍᴇ ᴛʜᴇ ᴄʟᴀʀɪᴛʏ ᴀɴᴅ ᴘʀᴏᴏғ ɪ ɴᴇᴇᴅᴇᴅ ᴛᴏ ᴄᴏɴғʀᴏɴᴛ ᴛʜᴇ sɪᴛᴜᴀᴛɪᴏɴ. ᴛʜᴇ ᴏʀɢᴀɴɪᴢᴀᴛɪᴏɴ ʜᴀɴᴅʟᴇᴅ ᴇᴠᴇʀʏᴛʜɪɴɢ ᴘʀᴏғᴇssɪᴏɴᴀʟʟʏ ᴀɴᴅ ᴇɴsᴜʀᴇᴅ ᴛʜᴀᴛ ᴍʏ ᴘʀɪᴠᴀᴄʏ ᴡᴀs ᴘʀᴏᴛᴇᴄᴛᴇᴅ ᴛʜʀᴏᴜɢʜᴏᴜᴛ ᴛʜᴇ ᴘʀᴏᴄᴇss. ᴛʜᴇɪʀ sᴇʀᴠɪᴄᴇ ʜᴇʟᴘᴇᴅ ᴍᴇ ᴜɴᴄᴏᴠᴇʀ ᴛʜᴇ ᴛʀᴜᴛʜ, ᴡʜɪᴄʜ ᴡᴀs ᴅɪғғɪᴄᴜʟᴛ ʙᴜᴛ ɴᴇᴄᴇssᴀʀʏ ғᴏʀ ᴍᴇ ᴛᴏ ᴍᴏᴠᴇ ғᴏʀᴡᴀʀᴅ ᴡɪᴛʜ ᴍʏ ʟɪғᴇ. ᴡɪᴛʜᴏᴜᴛ ᴛʜᴇɪʀ ᴀssɪsᴛᴀɴᴄᴇ, ɪ ᴍɪɢʜᴛ ʜᴀᴠᴇ ᴄᴏɴᴛɪɴᴜᴇᴅ ɪɴ ᴛʜᴇ ᴅᴀʀᴋ, ǫᴜᴇsᴛɪᴏɴɪɴɢ ᴍʏ ɪɴsᴛɪɴᴄᴛs. 𝐒𝐡𝐨𝐮𝐥𝐝 𝐲𝐨𝐮 𝐞𝐯𝐞𝐫 𝐞𝐧𝐜𝐨𝐮𝐧𝐭𝐞𝐫 𝐚 𝐬𝐢𝐦𝐢𝐥𝐚𝐫 𝐜𝐢𝐫𝐜𝐮𝐦𝐬𝐭𝐚𝐧𝐜𝐞, 𝐈 𝐬𝐭𝐫𝐨𝐧𝐠𝐥𝐲 𝐞𝐧𝐜𝐨𝐮𝐫𝐚𝐠𝐞 𝐲𝐨𝐮 𝐭𝐨 𝐜𝐨𝐧𝐧𝐞𝐜𝐭 𝐰𝐢𝐭𝐡 𝐭𝐡𝐞𝐦. 𝐘𝐨𝐮 𝐜𝐚𝐧 𝐠𝐞𝐭 𝐢𝐧 𝐭𝐨𝐮𝐜𝐡 𝐭𝐡𝐫𝐨𝐮𝐠𝐡 𝐭𝐡𝐞 𝐟𝐨𝐥𝐥𝐨𝐰𝐢𝐧𝐠 𝐦𝐞𝐚𝐧𝐬: 𝐖𝐞𝐛𝐬𝐢𝐭𝐞: 𝐰𝐰𝐰.𝐡𝐚𝐜𝐤𝐢𝐧𝐠𝐩𝐫𝐨𝐭𝐞𝐚𝐦.𝐭𝐨𝐩 𝐄𝐦𝐚𝐢𝐥: 𝐇𝐀𝐂𝐊𝐈𝐍𝐆𝐏𝐑𝐎𝐓𝐄𝐀𝐌𝟎𝟎𝟏@𝐆𝐌𝐀𝐈𝐋.𝐂𝐎𝐌 𝐓𝐞𝐥𝐞𝐠𝐫𝐚𝐦: @𝐡𝐚𝐜𝐤𝐢𝐧𝐠𝐩𝐫𝐨𝐭𝐞𝐚𝐦𝐛𝐞𝐬𝐭𝟎𝟎𝟏 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩 (𝐦𝐞𝐬𝐬𝐚𝐠𝐞𝐬 𝐨𝐧𝐥𝐲): +𝟒𝟒 𝟕𝟓𝟐𝟔 𝟏𝟖𝟕𝟑𝟕𝟕”

Helpful Report

“Picked up iPhone for there store in Melbourne after ordering online Service at store was excellent and the phone condition was way better than I expected”

Helpful Report

“I was so pleased with my perches from you a very happy customer thank you Marcia”

Helpful Report

(Reservoir, 3073) -

Hi Marcia, Thank you for your wonderful review! We’re so happy to hear that you're a very happy customer, and it’s fantastic to know you were pleased with your purchase. If you ever need anything else, don’t hesitate to contact us at support@phonebot.com.au. We look forward to serving you again soon! Kind regards, Shazz CX Manager - Phonebot

“Hello We bought our Iphone 13 from you last week, the camera is blurry and we are unable to take a clear photo. Could someone please contact us about this, Kind Regards, Danielle”

Helpful Report

(Reservoir, 3073) -

Hi Danielle, Thank you for sharing your experience. We’re happy to hear that we have your trust, and rest assured, as soon as your metro issue is resolved, we’re confident the reviews will reflect the positive outcome, as promised. If you need any further assistance or have additional questions, don’t hesitate to contact us. We are committed to ensuring everything is sorted to your satisfaction. Kind regards, Shazz CX Manager - Phonebot

“I already did a review and received a thank you text. This is some other mob ??”

Helpful Report

(Reservoir, 3073) -

Hi Noel, Thank you for leaving a review! We’re glad to hear that you received the thank-you message, and we truly appreciate your continued support. If you ever need anything else, don’t hesitate to contact us at support@phonebot.com.au. We look forward to serving you again soon! Kind regards, Shazz CX Manager - Phonebot

“Phone is absolutely fantastic, second phone bought from PhoneBot. The phone locked face several times, Samsung were going to charge me as it was not an Austrslian Model, when I rang PhoneBot the person who answered was not at all helpful, didn't seem to have knowledge of phones and told me to send it back. I was told I would get a phone call and then sort it out. I never received a phone call so I reset the phone, 3rd time, and removed all passwords and reloaded 34 Apps and data, what a pain. So the phones are great but the support is very very poor!”

Helpful Report

(Reservoir, 3073) -

Hi David, Thank you for the kind review and for being a repeat customer! We’re delighted to know that you’re happy with your phone. We sincerely apologize for the support experience. If there’s anything more we can assist you with, please don’t hesitate to reach out to us at support@phonebot.com.au. We look forward to the opportunity to serve you again! Kind regards, Shazz CX Manager - Phonebot

“The phone was like new, and came with a new cord and charger.”

Helpful Report

(Reservoir, 3073) -

Hi Paul, Thank you for your great feedback! We’re glad to hear that your phone arrived in like-new condition and that everything, including the cord and charger, met your expectations. Should you need any further assistance, feel free to drop us a message at support@phonebot.com.au. We’re always happy to help and hope to serve you again soon! Kind regards, Shazz CX Manager - Phonebot

“placing order was easy, following process and tracking including time of delivery was spot on. Loked the fact that there was a shop front and contact phone number that did connect, was the deciding factor in choice of seller. Phone was as described and nice to get all accessories and protective case, well done.”

Helpful Report

(Reservoir, 3073) -

Hi Erik, Thank you for your wonderful feedback! We’re thrilled to hear that you found the ordering process easy and that the tracking and delivery were spot on. It’s great to know that having a shop front and contact number helped in your decision, and we're glad the phone and accessories met your expectations. If you need any assistance, feel free to contact us at support@phonebot.com.au Best regards, Shazz CX Manager - Phonebot

“Prompt and efficient service. Product arrived well packed and in great condition”

Helpful Report

Hi Simon, Thank you for your positive review! We’re happy to know that your product arrived well packed and in excellent condition. We always aim to provide prompt and efficient service, and it’s great to hear that you were satisfied. If you have any further questions, feel free to reach out to us at support@phonebot.com.au Best regards, Shazz CX Manager - Phonebot

“Easy transaction, fast delivery, phone was as described”

Helpful Report

(Reservoir, 3073) -

Hi Anonymous, Thank you for your review! We’re glad the transaction was smooth, and the delivery was fast. It’s great to know that the phone arrived as described. If you need anything else, please feel free to contact us at support@phonebot.com.au Best regards, Shazz CX Manager - Phonebot

“Very happy with my purchase of Apple Watch 7. It arrived on time & was as described. (As New & in original box). I did buy another watch before this one from another company but was very unhappy with it as it was described as very good but was fair at best. It was returned. Wouldn’t hesitate to buy from Phonebot again.”

Helpful Report

(Reservoir, 3073) -

Hi Chris, Thank you for sharing your experience! We’re delighted that your Apple Watch 7 arrived on time and in perfect condition. It's great to know we exceeded your expectations compared to your previous purchase from another company. We appreciate your trust in us and look forward to serving you again! If you need any assistance, feel free to reach out to support@phonebot.com.au Best regards, Shazz CX Manager - Phonebot

“Happy with their service. Have ordered a few phones over the years. Always got a very good price. Will continue to order phones with them.”

Helpful Report

(Reservoir, 3073) -

Hi Anna, Thank you for your continued trust in Phonebot! We’re delighted to hear that you’ve always been happy with our service and pricing. We look forward to continuing to provide you with great products and excellent value in the future. If you need any assistance, feel free to contact us at support@phonebot.com.au Best regards, Shazz CX Manager - Phonebot

“I was impressed with the fast delivery and welll packaged. The iPhone XR is perfect”

Helpful Report

(Reservoir, 3073) -

Hi Geoffrey, Thank you again for sharing your experience! We're thrilled to hear that the iPhone XR arrived fast, well packaged, and in perfect condition. We're grateful for your positive feedback and glad that you're happy with the phone. If you need any further assistance, feel free to reach out to us at support@phonebot.com.au Best regards, Shazz CX Manager - Phonebot

“I recently purchased an A Grade Smart Watch, I had a few questions prior to purchasing, as it was my first time with this company. The questions were answered fairly promptly through FB. My watch arrived quickly using express post. The watch is in excellent condition, working condition, Ive enjoyed it so far, packaging was excellent, could not fault anything. Excellent price , highly competitive if not better that what I had previously shopped around for before purchase.”

Helpful Report

(Reservoir, 3073) -

Hi Joanne, Thank you for sharing your positive experience! We’re glad to hear that all your questions were promptly answered and that you’re enjoying your new smartwatch. It’s wonderful to know that you found the price competitive and the product in excellent condition. If you need any further assistance, don’t hesitate to reach out to support@phonebot.com.au Best regards, Shazz CX Manager - Phonebot

“While I do not blame Phonebot for sending me a phone that did not work after a OS software upgrade, I give them a poor grade for their return and replacement policy. Their policy is that the customer is in the wrong, so until proven otherwise, the customer must wait days and weeks for the replacement phone. Phonebot should consider the cost to them if they trust the customer's report of fault and immediately replace the phone. They would get 5 stars from this customer.”

Helpful Report

(Reservoir, 3073) -

Hi Samuel, Thank you for your feedback. We understand your concerns regarding the replacement process. As soon as you informed us of the issue with the phone, our team acted swiftly by providing you with a prepaid shipping label and instructions for returning the device. I can confirm that your item arrived on Friday, and we have already reserved a replacement phone for you. We will be dispatching it within the next day or so to ensure minimal disruption to your business. We truly appreciate your patience during this process and hope that the new device will meet your expectations. If you need any further assistance, please contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Not yet received my phone”

Helpful Report

(Reservoir, 3073) -

Hi Samuel, Thank you for your feedback. We’re sorry to hear about your experience and regret that the return and replacement process didn’t meet your expectations. We take your comments seriously and will review our policy to see if improvements can be made. Our goal is to ensure customer satisfaction, and we will continue to work on providing a better experience. If you have any further concerns or need assistance, feel free to reach out to us at support@phonebot.com.au Best regards, Shazz CX Manager - Phonebot

“Great pricing and fantastic quality.”

Helpful Report

(Reservoir, 3073) -

Hi Matthew, Thank you for choosing Phonebot! We’re delighted to hear that your Apple iPhone 14 Plus met your expectations. It's always rewarding to know that our customers are happy with both the service and the product. If you need any assistance, feel free to reach out to support@phonebot.com.au Best regards, Shazz CX Manager - Phonebot

“Good they are helping me thank you phone bot”

Helpful Report

(Reservoir, 3073) -

Hi Kaye, Thank you for your feedback! We’re glad to hear that we could assist you and that you’re happy with the support you’ve received from Phonebot. We're here to help whenever you need us. If you have any further questions or need assistance, feel free to contact us at support@phonebot.com.au Best regards, Shazz CX Manager - Phonebot

“9/9 Received iPhone XS $402, had not been reset & on making phone calls people could not hear me unless it was on speaker - returned phone and asked for an upgrade to iPhone 12 mini, which I was told I could do that for extra $70, however they were advertised for $429 on website. I was notified the return phone was received back to Phonebot 16/9 and when I asked when my upgrade phone would be sent I was told 24-48 hrs to dispatch. Still no notification of my payment for upgrade phone, no notification for dispatch of upgrade and emails requesting answers over the passed 2 days have not received a reply. 20/9 I received an email asking to revise my review: the only reply I receive is because I give a 1 star rating. I had not received any replies to my emails and had left a message yesterday for Shazz to call me back to get answers/update and no return phone call. My issue has not been resolved as I haven’t received my upgrade phone and I have no answer as to why I had to pay a total of $472 for an upgrade phone when it was advertised for $429.”

Helpful Report

(Reservoir, 3073) -

Dear Deb, Thank you for sharing your concerns. We apologize sincerely for the hassle you experienced with your iPhone XS purchase and return. As a customer-centric business, we prioritized accommodating your requests. We upgraded you to an iPhone 12 mini, honored the price difference, and your A$20 refund will be done maximum in 24 hours from now. We have sent you the tracking details twice, and upon checking again, your parcel is scheduled for delivery tomorrow, according to Australia Post. We value transparency and customer satisfaction. Thank you for your patience. We hope you'll enjoy your new iPhone 12 mini. Best regards, Phonebot Team

“Very happy with the delivery timing and quality of the iPad and pencil purchased”

Helpful Report

(Reservoir, 3073) -

Hi Elizabeth, Thank you for sharing your experience! We’re happy to hear that the delivery timing and the quality of your iPad and pencil met your expectations. It’s wonderful to know you’re satisfied with your purchase. If you need any further assistance, feel free to reach out to us at support@phonebot.com.au Best regards, Shazz CX Manager - Phonebot

Phonebot is rated 4.6 based on 3,646 reviews