Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.60

4.6 Rating 3,658 Reviews

91 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Battery is non genuine which is ok but issue with battery suddenly draining from full to zero in minutes happening about once a week for the first few weeks so far”

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“I really like the idea of refurbishing, recycling, and repairing phones rather than having them end up in landfill, that's why I chose Phonebot for my new phone. Their warranty gave me peace of mind. I was happy with the A grade phone that I received, however, after only 10 days I noticed that it had charging issues, which quickly became worse until it didn't charge anymore at all. To cut a long story short I had to send this phone back three times. After the first time, the issue reappeared after 10 days, the second time the phone was returned with the same issue ... apparently, no issue could be detected by phonebot. The customer service was great to begin with but got worse as time went on. When calling I was kept on hold for six minutes and then the call just dropped without a chance to leave a message. There were no updates about what was going on. My emails took days to be answered. The promised reimbursement for postage was not paid on all occasions. This whole episode took four months until I finally got a replacement. To sum it up my experience was very frustrating as I needed that phone with its features for work. I would not buy from this company again and definitely not recommend it.”

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Thank you for choosing Phonebot for your recent order! I really appreciate your feedback as you have taken out your valuable time for us and will take it as an opportunity to publicly answer you on this. As per the records, upon checking the case, your phone had issues and we did not ask for anything and recalled it, fixed it, and sent it back to you. The second time, you reached out to us, we were again very welcoming and recalled the product but found no issues and we returned the phone. You reached us for the third time and we did not shy away and immediately replaced it As we are a customer-centric business. We did everything we could have done and even went above and beyond to assist you. You shipped the phone to us 3 times out of which the phone needed workmanship twice and we have reimbursed you for the shipping charges for those two returns. We are sorry as your shipping credit bounced back upon refunding on the first time but this was already paid before you posted the review. We believe your phone is working fine for now, let us know if any help is needed further in this regard. You can reach us by sending us email at support@phonebot.com.au Regards, Team Phonebot.

“The iphone 12 Pro is excellent. However it also came with a cover screen protector and a charger and cable. Unfortunately is was sent with 2 covers, one was excellent the second was chap. I rang and was told the screen protector would be sent. that was three weeks ago. I have just rung again and was told that the screen protector would now be sent. This mix up is a shame as everything else has been grteat”

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“No comment, will not recommend”

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“Product came not working. Customer service has so far been slow. I'll change my review when a fair solution is made. A replacement is preferable. Edit- PhoneBot has recalled my product and has contacted me to choose a different product from their website and may also provide a discount on the new product I choose. I will change this review to 5 stars when I get a working product of my choice. 2nd Edit - First and last time I buy anything here. I'm sure if you purchase a product that functions as it is suppose to when you receive it, you should be okay.. the product came at an expected time. And if it connected to my phone I would have been a happy and satisfied customer. But if you receive a product that does not connect to your phone, and you need to go through a returns process, I hope you don't have to. I understand you believe everything went flawlessly with your management of the returned product, but I beg to differ. Although the experience could have been worse, I personally feel that the customer support can be improved in regards to communication and speed. It took roughly 2 weeks to have them request to return the product, after sending videos proving the product is not connecting to my phone. I followed every instruction, and was willing to pay an extra amount to recieve a different product that works. PhoneBot requested that I send a link of the product I want, they requested the colour i prefer on the new product, and they sent an invoice with the extra cost to pay the difference of the new product(this invoice had a 15 dollar discount added to it, and I thought it was a nice gesture to make things better). *We agreed that once the audit on the returned product was complete, that all I had to do was pay the invoice (which had a 15 dollar discount included) and the new product will be sent to me.* I was feeling impatient enough already, but i was willing to go through the process and hope for a better outcome. I then receive a call and an email saying my original payment was refunded and the extra invoice to be paid was cancelled. I now have to wait 3 days for the money to come back to me, pay for the new product through the link I was told to send to them, and then be given a 15 dollar discount AFTER I make the full payment. At this point, I personally didn't enjoy dealing with PhoneBot and feel things could have been resolved more efficiently and effectively. If i didn't have the manager talk to me over the phone, I'd give 1 star. His patience in trying to rectify my dissatisfaction was honorable (aside from when he basically demanded that I change my review), But not enough to get me to purchase with them again. Am I over-reacting? Perhaps. But all I wanted was a pair of working ear buds, and I'm not happy that just about 4 weeks later that I am worse off than square one (wasted my time, the original agreement was changed, a slow emails service IMO(excluding delivery times), and now i need to wait at least 3 days for the refund to come back to the account which I originally made the payment with, which has had its card details changed. I hope the payment still comes through hassle-free and doesn't get bounced back - It Would have been nice if they called me before they made this decision.) But all in all, I am happy staying at square one than to deal with you again. And do not call me to *demand* that I change my review, like last time. I am entitled to express my experience. Do not tell me "do not post a review" like you said over the phone with me. I have never had a company say this to me before. I've given 2 stars because overall I am not pleased. If the money bounces back in 3 days, I will change it to 1 star. I'm done running in circles and back and forth emailing. You do not need to hold the same perspective as me Phonebot, but this is my review and perspective, not yours.”

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“I still have not received my order.”

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“No quick start instructions. No Sim card remover. No USB cable , data transfer plug. Phone has been powering off at 37% charge. Staff have been helpful, to fix issues.”

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“Earbud came in partial packaging !!!!!”

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“the battery was described as close to perfect but that just wasn't the case”

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“I purchased a 12.9 inches 3rd generation. I wonder why sometimes when I use an App, it respond slowly, even system halted?”

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“Still waiting for its arrival - tracking on Aust Post says it was sent to an incorrect sorting facility”

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Thank you for choosing Phonebot! Researching your order, I see that it was dispatched in a timely manner but was not showing the real time info when you tried to track it, since it was not scanned at the Postal facility. It has been scanned at the facility and showing the estimated delivery time as well. You may reach out to us on support@phonebot.com.au, if you have any other queries. Best Regards, Team PB.

“Ordered a phone on Saturday. Received an email apologising for the delay due to despatch problems and was told I would get an update. Received no update or contact. Received a refund Friday. Just a waste of time.”

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Thank you for choosing Phonebot! I am sorry for such experience. However, we always go above and beyond for our lovely customers. Upon checking the details, the phone that you ordered turned out to be the faulty one and that was the last piece that was available in our stock. We surely did not want to send you the faulty product since we value your hard earned money and your precious time. Therefore, without prolonging this matter for no reason, we refunded the amount back to you. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Team PB

“Charger plug plug wrong for NSW Australia ... Specially remote area like me.”

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“Bought product, did not have product, got refund”

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“Doesn’t work”

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“Product oversold. No suitable replacement. Waste of time.”

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“Sent me the wrong charger with the phone”

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“Battery is not in very good condition”

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“Phone material is poor comparing to price, and postage took more than it said on the website👎🏻”

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Hi There, Looks like its an incorrect Feedback, you bought Apple Airpods on 15th Dec, we got them delivered to you on 18th Dec. Now its an OEM accessory by Apple, hence, can't be questioned. Please reconsider your feedback. Regards, Team PB!

“Experienced slow postage but that is out of there hands. Otherwise a great company to deal with”

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Phonebot is rated 4.6 based on 3,658 reviews