Phonebot Reviews

4.6 Rating 3,690 Reviews

91 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered late courtesy Australia Post. Phone seems like new. No scratches etc. cannot remark upon functionality as have only received last week”

Helpful Report

“The product Iphone was in very good condition and is functioning well.”

Helpful Report

“a great product and good service”

Helpful Report

Hi Damon, Thank you for your review! We're pleased that you found both our product and service to be satisfactory. If you have any further questions or need assistance in the future, feel free to reach out to us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Found product easily and payment via PayPal very helpful. May I suggest that somewhere after purchase that you inform your customer that the delivery company will contact for delivery date?”

Helpful Report

Hi Russell, Thank you for your feedback! We're glad you found the product easily and appreciated the PayPal payment option. Your suggestion about informing customers regarding delivery dates is valuable, and we will consider it for future improvements. If you have any further questions or need assistance in the future, feel free to reach out to us at support@phonebot.com.au Best regards, Shazz CX Manager - Phonebot

“I give them a 4 star because the store to me in resevior needs an upgrade to all phone accessories..”

Helpful Report

Hi, Thank you for your feedback! We appreciate your suggestion and will consider it for future improvements. If you have any further questions or need assistance in the future, feel free to reach out to us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“The phone is excellent, but the charger is useless (5w). Also, the freebie heart rate monitor is not working. (please don't include useless freebies, if you really want to give something free put case covers or screen protectors )”

Helpful Report

Hi Isuru, Thank you for your feedback. We're glad to hear that you are satisfied with your phone. We apologize for the inconvenience caused by the charger and heart rate monitor. We appreciate your suggestion about providing useful freebies like case covers or screen protectors. If you have any further questions or need assistance in the future, feel free to reach out to us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Grade A is not too bad! Probably I am fortunate to get the phone which looks better than the picture reference provided in website. In terms of delivery, took a longer time than expected. No email to notify the parcel has been dispatched. Payment made on 30/5, received parcel 11/6 (not regional area) for reference.”

Helpful Report

Hi Julie, Thank you for your feedback. We're glad you are satisfied with the phone. We apologize for the delay in delivery and the lack of notification. We will work on improving our communication. If you have any further questions or need assistance in the future, feel free to reach out to us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“I recently purchased a Samsung s22 Ultra. I'm very happy with the phone, postage was quick. The only thing that I can't comprehend is that I received a fitness tracker for free with the purchase that isn't compatible with Android. It's got me baffled.”

Helpful Report

Hi Dario, Thank you for your feedback. We're glad to hear that you're happy with your Samsung S22 Ultra and the quick postage. We apologize for the compatibility issue with the fitness tracker. We appreciate your input and will consider it for future improvements. If you have any further questions or need assistance in the future, feel free to reach out to us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Very prompt delivery”

Helpful Report

Hi Lesley, We appreciate your feedback! We're glad to hear that you experienced prompt delivery. If you have any questions or need further assistance, please don't hesitate to contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“I bought an iphone 15. The wrong charger was sent with it. I emailed and received no reply”

Helpful Report

Hi there, Thank you for bringing this to our attention. I apologize for any inconvenience caused by receiving the wrong charger with your iPhone 15. Our customer service team did send you an email requesting a picture of the wrong accessories so that we could promptly send you the correct one. However, we haven't received a response yet. Please check your email inbox, including any spam or junk folders, for our message. Once we receive the requested information, we'll ensure the correct charger is sent out to you right away. If you have any further questions or concerns, please don't hesitate to reach out. Best regards, Shazz Customer Service Manager - Phonebot

“I found the staff very nice and helpful. They responded quickly and sorted out my issue. Very pleased with there service.”

Helpful Report

Hi Dean Faris, Thank you for your feedback! We're glad to hear that our staff was helpful and responsive to your issue. If you need any further assistance, feel free to reach out at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“I've only used Phonebot once, but the experience has been good. The refurbished phone I bought is in excellent condition (as described) and has been working well. Purchasing via the website was simple, and delivery was prompt (via Australia Post). I would recommend this business to friends and family. My only criticisms: - The device didn't seem to have been factory reset, or if it had been reset, it had been booted and partly set up afterwards. That was easily fixed by a factory reset. - USB-C cables weren't locking firmly into the charging port. This is a common problem with phones that have been in use for a while, and is nearly always due to a build-up of debris (fluff etc) inside the port. That was also easily fixed, by carefully cleaning the compacted fluff out of the port. I think 'refurbishing' a phone should have included factory reset and making sure the USB port was clean and functioning properly.”

Helpful Report

Hi Anonymous, Thank you for your detailed review! We're glad to hear that your overall experience was positive and that you'd recommend us to friends and family. We appreciate your feedback regarding the factory reset and USB-C port cleaning. We'll certainly take your suggestions into consideration to improve our refurbishing process. If you need any further assistance, feel free to reach out at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Everything working fine, seems to be a good product, time will tell.”

Helpful Report

Hi Martin Villasevil, Thank you for your feedback! We're glad to hear that everything is working fine with your product. If you ever need assistance in the future, please don't hesitate to reach out to us at support@phonebot.com.au Best regards, Team Phonebot

“I bought an IPAD Air - used fairly new. Unfortunately it was faulty - the only reason for only 4 stars (there is always a cost involed in sending things). The support from PhoneBot was very good to excellent and I received a new one that I cannot see has ever been used. As always things from PhoneBot arrives on time which I appreciate. I am very happy with the support from Phonebot.”

Helpful Report

Hi Benny Gammelmark, Thank you for your feedback! We're sorry to hear that your initial iPad Air purchase was faulty, but we're glad we could provide excellent support to resolve the issue. We're delighted to hear that you're now very happy with your new iPad. If you ever need anything else, please feel free to reach out to us at support@phonebot.com.au Best regards, Team Phonebot

“a few weeks into using my microsoft surface go. absolutely love the little things, only reason im not giving 5 stars is its too early to know as a refurbished product. def recommend if your thinking about it”

Helpful Report

Hi Brett \ Tosh, Thank you for your feedback! We're glad to hear that you're loving your Microsoft Surface Go. If you ever have any questions or need assistance, please don't hesitate to reach out to us at support@phonebot.com.au Best regards, Team Phonebot

“Posting was a little slow but phone was as described and price was competitive. Would deal with Phonebot again”

Helpful Report

Hi Dianne Brunlow, Thank you for your feedback! We're glad to hear that your phone arrived as described and at a competitive price. We apologize for the slow postage. If you ever need anything else, please feel free to reach out to us at support@phonebot.com.au Best regards, Team Phonebot

“The phone arrived as described in excellent condition. I have only given 4 stars because the delivery time was considerably longer than had been indicated in the ads”

Helpful Report

Hi David Wood, Thank you for your feedback! We're glad to hear that your phone arrived in excellent condition. We apologize for any inconvenience caused by the longer delivery time. If you ever need anything else, please don't hesitate to reach out to us at support@phonebot.com.au Best regards, Team Phonebot

“My phone was to be Like new condition, but I noticed there is a message in the settings that says the screen is not original that wont go away so Im guessing the screen was replaced but something wasnt reset to remove this flag.”

Helpful Report

Hi Steve Lawrie, Thank you for your feedback! We're sorry to hear about the issue with the screen message on your phone. Please reach out to our support team at support@phonebot.com.au, and we'll do our best to assist you with resolving this issue. Best regards, Team Phonebot

“Received the phone (samsung S20 ultra). Thanks. Very impressed with it, good condition ,nice packaging, works well. Until I dropped it on the table (not hard) and it wouldn't turn on,wouldn't charge,just a blank screen. I took it to a phone shop and they fixed it, said there was a plate missing from the back of the phone that keeps everything in place. They put some packing in the phone and said it should be OK. If you have this plate could you please send it to me and I can take it and git it put in to avert any problem in future. Thank you. Graeme Churchett.”

Helpful Report

Hi Graeme Churchett, Thank you for your feedback! We're glad to hear that you're impressed with your Samsung S20 Ultra. We apologize for the inconvenience caused by the missing plate. Please reach out to our support team at support@phonebot.com.au, and we'll assist you further with this issue. Best regards, Team Phonebot

“Great phone but freezes, whilst happy to get phone sent back to repair or replace they cannot and do not offer loan phones while repairs take place, and this could be weeks! Decent to deal with but unhelpful when there’s issues”

Helpful Report

Hi Kelly Welch, Thank you for your feedback! We're glad to hear that you're happy with your phone. We apologize for the inconvenience caused by the freezing issue. Please reach out to our support team at support@phonebot.com.au, and we'll do our best to assist you further. Best regards, Team Phonebot

Phonebot is rated 4.6 based on 3,690 reviews