Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.61

4.6 Rating 3,580 Reviews

91 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service great phone”

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“The A-grade iPhone7 I purchased lasted exactly 6 months before battery gave up and screen started fading to white in the centre. It's become unusable after 7months. Phonebot say I just missed warranty and it'll cost over $200 to repair!? I expect my $350 purchase to last longer than that. Not happy.”

Helpful Report

Thank you for choosing Phonebot for your recent order. We appreciate all kind of feedbacks to stay in the learning curve. Mr Prior the Apple iPhone 7 (128GB) [Grade A] that you got from us had a warranty of 6 months. The Phone was delivered to you on the 18th November, therefore, your 6 months warranty goes out on the 18 May 2020. Now I will like to inquire a little about the devices failure, if the phone had an issue with the display or battery then we could have this sorted in the beginning of any sort of malfunction like depleting battery percentage but as you are saying now you are not slightly out of warranty, it has been more than 45 days of warranty expiration but we will not let you feel any remorse in this and will like to discount the repair price to the minimum amount we can. Instead of $200 we can fix the device for $120. Let us know how will you like to proceed. Best Regards, Shary Rizwee. CX Manager - Phonebot

“Good customer service. Great pricing”

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“Efficient and quality”

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“The service from Phonebot was fast and efficient and they answered my email query straight away which is refreshing I am very happy with the re-furnished phone I purchased”

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“Great fast service. Thanks”

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“Great to work with from help with the web-site to final delivery of the phone.”

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“Second purchase from Phonebot and they have both been excellent! Also super friendly staff. Thank you!!”

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“The online shopping facility was easy to navigate, the delivery was quick, and the phone was in the condition described - which was excellent. It also came with a screen protector applied and a phone cover, at no extra cost, which was a nice touch.”

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“Phone was great quality!”

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“Recently purchased an A Grade, iphone, quick delivery and phone works perfectly. Everything was as expected, I even spoke to a real person when I wanted to double check one of the features before I purchased.”

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“Phone so far is good just the battery health is abit low for a grade a”

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“Very happy with the phone which was like new and looked after very well by Andy, just a little hiccup, the charging cable was not the correct one but not a worry, Gerry.”

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“2nd phone I have bought from Phonebot and extremely happy with them excellent service and quality.”

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“Excellent service. Highly satisfied”

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“I bought an Iphone 8 from Phonebot "like new", website is easy to navigate and delivery time was exceptional quick within 4 days. The phone was as advertised and was like a new iphone. I had a few minor issues with the packaging, however the service team at Phonebot were quick to respond to my feedback and rectify the issue to ensure i was 100% satisfied. The phone is in perfect condition and works great. Would be happy to recommend Phonebot to others. Thanks John”

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“Device is in great working condition and delivery was super quick.”

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“Showed s9 black online. Said you did not have one. Brought pink instead then another customs come in requesting black and all the sudden you had one.”