Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.61

“Great phones cheap price”

We’d just like to thank you for taking the time to write this review. We desire to keep you satisfied with our services and products. We, at Phonebot, know you had many options to choose from, we thank you for choosing us. For any queries feel free to reach us at support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Quick service, Phone looks great , will be a week before I use it.”

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Thank you for choosing Phonebot! Thank you for trusting us, for showing faith in us, and for letting us know that you will watch our back. We’re glad that you found what you were looking for. For any queries feel free to reach us at support@phonebot.com.au Best Regards, Team PB

“The Charging pad does not fit the charger dissapointing.”

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“Bought a "Grade A" OnePlus 7t Pro 5G McLaren edition - and was concerned that it may have some screen burn-in or scratches due to being a 2nd-hand phone at half the price of a new one. I am incredibly fussy with things like this and Phonebot didn't let me down. The phone was in absolutely mint condition with not a single scratch on it or any sign of screen burn-in whatsoever. It was like getting a brand new luxury-tier phone for half the price - an amazing store that I'll use again when I want to replace this phone. Thanks Phonebot!”

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We can’t thank you enough for the kind words about Phonebot, thank you for being a part of it. We would love to accommodate you in the Future. Your review means a lot to us and lets us know we’re on the right track! For any queries feel free to reach us at support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Product came not working. Customer service has so far been slow. I'll change my review when a fair solution is made. A replacement is preferable. Edit- PhoneBot has recalled my product and has contacted me to choose a different product from their website and may also provide a discount on the new product I choose. I will change this review to 5 stars when I get a working product of my choice. 2nd Edit - First and last time I buy anything here. I'm sure if you purchase a product that functions as it is suppose to when you receive it, you should be okay.. the product came at an expected time. And if it connected to my phone I would have been a happy and satisfied customer. But if you receive a product that does not connect to your phone, and you need to go through a returns process, I hope you don't have to. I understand you believe everything went flawlessly with your management of the returned product, but I beg to differ. Although the experience could have been worse, I personally feel that the customer support can be improved in regards to communication and speed. It took roughly 2 weeks to have them request to return the product, after sending videos proving the product is not connecting to my phone. I followed every instruction, and was willing to pay an extra amount to recieve a different product that works. PhoneBot requested that I send a link of the product I want, they requested the colour i prefer on the new product, and they sent an invoice with the extra cost to pay the difference of the new product(this invoice had a 15 dollar discount added to it, and I thought it was a nice gesture to make things better). *We agreed that once the audit on the returned product was complete, that all I had to do was pay the invoice (which had a 15 dollar discount included) and the new product will be sent to me.* I was feeling impatient enough already, but i was willing to go through the process and hope for a better outcome. I then receive a call and an email saying my original payment was refunded and the extra invoice to be paid was cancelled. I now have to wait 3 days for the money to come back to me, pay for the new product through the link I was told to send to them, and then be given a 15 dollar discount AFTER I make the full payment. At this point, I personally didn't enjoy dealing with PhoneBot and feel things could have been resolved more efficiently and effectively. If i didn't have the manager talk to me over the phone, I'd give 1 star. His patience in trying to rectify my dissatisfaction was honorable (aside from when he basically demanded that I change my review), But not enough to get me to purchase with them again. Am I over-reacting? Perhaps. But all I wanted was a pair of working ear buds, and I'm not happy that just about 4 weeks later that I am worse off than square one (wasted my time, the original agreement was changed, a slow emails service IMO(excluding delivery times), and now i need to wait at least 3 days for the refund to come back to the account which I originally made the payment with, which has had its card details changed. I hope the payment still comes through hassle-free and doesn't get bounced back - It Would have been nice if they called me before they made this decision.) But all in all, I am happy staying at square one than to deal with you again. And do not call me to *demand* that I change my review, like last time. I am entitled to express my experience. Do not tell me "do not post a review" like you said over the phone with me. I have never had a company say this to me before. I've given 2 stars because overall I am not pleased. If the money bounces back in 3 days, I will change it to 1 star. I'm done running in circles and back and forth emailing. You do not need to hold the same perspective as me Phonebot, but this is my review and perspective, not yours.”

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“Great service. Delivered everything as described”

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We’d just like to thank you for taking the time to write this review. It is our desire to keep you satisfied with our services and products. We, at Phonebot, know you had many options to choose from, we thank you for choosing us. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Very happy with the refurbished phone and customer service is excellent.”

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We’d just like to thank you for taking the time to write this review. We desire to keep you satisfied with our services and products. We, at Phonebot, know you had many options to choose from, we thank you for choosing us. For any queries feel free to reach us at support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Excellent :) fast delivery”

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We’d just like to thank you for taking the time to write this review. It is our desire to keep you satisfied with our services and products. We, at Phonebot, know you had many options to choose from, we thank you for choosing us. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“No fuss, and phone arrived in excellent condition, very happy”

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We’d just like to thank you for taking the time to write this review. It is our desire to keep you satisfied with our services and products. We, at Phonebot, know you had many options to choose from, we thank you for choosing us. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Very happy”

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We can’t thank you enough for the kind words about Phonebot, thank you for being a part of it. Your review means a lot to us and lets us know we’re on the right track! For any queries feel free to reach us at support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Bought my mum a birthday present. Great value for money, came well packaged and the accessories provided were top notch. When the time comes for me, I will definitely consider Phonebot.”

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We’d just like to thank you for taking the time to write this review. We desire to keep you satisfied with our services and products. We, at Phonebot, know you had many options to choose from, we thank you for choosing us. For any queries feel free to reach us at support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Great service, awesome prices and received my earphones within 3 days. Highly recommend 👍🤩”

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We can’t thank you enough for the kind words about Phonebot, thank you for being a part of it. Your review means a lot to us and lets us know we’re on the right track! For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Great price, phone was as described, possibly better...quick delivery, very happy..”

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We can’t thank you enough for the kind words about Phonebot, thank you for being a part of it. Your review means a lot to us and lets us know we’re on the right track! For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“no comment”

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We’d just like to thank you for taking the time to write this review. It is our desire to keep you satisfied with our services and products. We, at Phonebot, know you had many options to choose from, we thank you for choosing us. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“I am happy so far with my iPhone 12 mini. I have to get used to it since it’s vastly different to my previous SE model. Haven’t quite mastered everything yet.”

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Thank You for choosing Phonebot. We’re glad that you found what you were looking for. It is our goal that you are always happy with what you bought from us, so please let us know if your buying experience was lacking anything of excellence. As without mentioning the review, we are unable to fill the gap of your expectations. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Very happy with my refurbished Google pixel 4. It shipped quickly and has been flawless thus far. Would recommend phonebot”

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Thank You for choosing Phonebot. We’re glad that you found what you were looking for. It is our goal that you are always happy with what you bought from us, so please let us know if your buying experience was lacking anything of excellence. As without mentioning the review, we are unable to fill the gap of your expectations. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“I bought a refurbished iPhone 8 and am very pleased with it. However the phone arrived with free accessories which are great but the MagSafe charger has a USB-c plug which does not fit the 240-5 volt adapter used to charge the phone normally. Small mistake in handling but nuisance as I will have to buy another adapter.”

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Thank you for choosing Phonebot! We desire to keep you satisfied with our services and products. We at, Phonebot, know you had many options to choose from, we thank you for choosing us. Your satisfaction is our number one concern and we promise to stay reliable. For any queries feel free to reach us at support@phonebot.com.au Thank you and remember; we value you! Best Regards, Team PB

“On time as always i want a cover check price on a cover for ipad 6 gen”

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"We’d just like to thank you for taking the time to write this review. It is our desire to keep you satisfied with our services and products. We, at Phonebot, know you had many options to choose from, we thank you for choosing us. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot "

“Excellent service and communication...cannot fault the business. Very happy with product....5 stars to phonebot. Thank you”

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"We’d just like to thank you for taking the time to write this review. It is our desire to keep you satisfied with our services and products. We, at Phonebot, know you had many options to choose from, we thank you for choosing us. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot "

“PURCHASE AT YOUR OWN RISK … Purchased a Refurbished Galaxy S20 FE 5G phone that was supposed to be A Grade Phone …. In their words I should have received a phone in this condition: “A-Grade - Best value for money. Minor scratches or scuffs not visible at arms length. Thoroughly cleaned and tested to meet OEM guidelines. These devices are rated 9/10 and never disappoint. Received the phone with a CRACK to the camera glass. Yes the Camera worked but a CRACK IS NOT MINOR SCRATCHES. Tried to negotiate a replacement phone, but no longer had the same phone available and they DID try to offer me a $50 discount for the CRACK but a replacement camera screen costs $400 Therefore I thought $50 was inadequate, so sent the item back to them on the advice that I required a FULL REFUND and would receive one, after they audit the phone. So my question is … how good would the audit be when they send a LESS THAN a B Grade phone to a person unbeknown to them, and yet they are going to audit a phone that was sent damaged, but they didn’t know it was damaged. What else could have been wrong with the phone? Chances are they would have found something else wrong and blame me, but I didn’t use this phone at all. When I received it damaged, I boxed it back up and waited on instructions on returning it, to get a full refund. It was no use using it when I knew it would be sent back. I sent the phone back on the 27/10/21, they received at 11:03 am on 29/10/21, waited till 2/11/21 to contact them. They said that they need 1-2 business days to do the audit and then they will issue the refund. Waited another day and still no refund. Had to escalate through Paypal to receive the refund, I needed the $629 to purchase a phone from a reputable seller. If they were genuine about good customer service, they would have issued the refund as soon as they received it back. All they had to do was ensure the phone still turned on and that takes a few moments, not 1-2 days. So whilst they held on to the returned phone and MY MONEY, I was without a phone and unable to purchase another, until my money was returned and therefore also unable to check-in due to COVID regulations without a working phone. Read the reviews and the replies from this unprofessional business and make up your own mind. Not everyone could be liars when it comes to having bad experiences.”

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