Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.60

4.6 Rating 3,626 Reviews

91 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Phone arrived quickly and in good working order. Condition was very good as advertised.”

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“So Far So Good, Quick delivery & great phone”

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“Second phone ordered from Phonebot. Arrived promptly with free case and screen protector. Great service.”

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“Good phone , great price and quick delivery”

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“The phone that I bought in 'A' condition looks like new. Excellent price and quick delivery.”

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“Excellent product and service”

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“Delivered quickly, good price, couple of nice extras. Very happy.”

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“First time experience - what a nice company to do business with as they are well priced, great service and follow up. I will recommend to my friends and visit again for future purchases. Thankyou Phonbot. Angelo”

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(Reservoir) -

“Too slow. I ordered the phone on a Monday and was told I would have the home by that Thursday or Friday. It's now the following Wednesday and still no phone. The tracking showed it was registered at the Preston mailing centre on Wednesday last week and hasn't since been updated, Preston is about 90km from where I live.....putrid!”

Phonebot 1 star review on 4th March 2020

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Hello Chris, Thank you for choosing Phonebot for your order. We appreciate you taking out your valuable time to rate us as well and will like to tell you that why we would not agree to your review. Generally our handling time for most orders is 1-2 working days. That means once an order is received, we test, pack and get it ready for dispatch within that time frame. Your order was confirmed on 24th and on the 25th it was lodged with the satchel. We sent your product with Auspost - parcel post with all good faith however Auspost delivery has been into a delay as you can see the DELAY mentioned in red color on the tracking information by going to the Auspost website. We will also escalate this with Auspost and you are also requested to call their customer service and let us know for any thing needed further in this regards by sending us an email at support@phonebot.com.au as we care about the customer experience utmost. Thanks and regards, Team PB!

“Very happy. No issues. Good service.”

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“great service”

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“product description is accurate and shipping is reliable. Sometimes there are delays with the courier service and not the business. If people umderstood that then they will not complain so much. I purchased a phone and paid express post, the phone ended up going to WA while it was supposed to be delivered in Sydney. Upon lodging inquiry with Auspost they confirmed it was auspost mistake and they will be redirecting the parcel. As a small business these guys cant do anything more. I've purchased from this business before and i will do so again. I'd rather see my hard earned $$$ goes to a local small business then to companies like Apple who pay nothing in local tax.”

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“Excellent service! Phone is in perfect condition, great value for money & was delivered super quick.”

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“Need delivery to be quicker a few times now we have had to wait a week or two for orders to get delivery and even after paying for express post.”

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“Very easy to use web page. Had what I wanted and very fast delivery. Would definitely recommend.”

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“The phone we bought so far so good. If all going well, may try to have another one.”

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“This store have always good deals and good customer service. Glitches happen but taking care of customers is always on phonebot's 1st priority. Happy with it.”

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“Bought phone on Monday and paid extra for priority delivery. It is now Sunday and phone via tracking is still in Melbourne. Since I got this email to review phonebot before I have actually received my phone I have to give the review 1 star. Priority delivery 6 days and still in Melbourne not good enough. Might change review once I actually get the almost $1000 phone”

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“The phone looks and feels like brand new.”

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Valued Customer, Thank you for your feedback. We appreciate you taking out time for us. We hope you are happy with the ordered Google Pixel 2 XL - 64GB and looks like that this 1 Star rating locked by you is a mistake. Just in case if there is any problem with the device then we are always on our toes to look into any unpleasant incident reported by our customers. You can reach us at support@phonebot.com.au Thanks and regards, Phonebot!

“In my case, Phonebot's customer service has been very good. I bought a phone via their website and received it within 36 hours. It was in near perfect condition as per their description. After a day of use, I found the phone just too physically large to be practical. So I returned it via registered mail under Phonebot's 7 day Change of Mind policy. They refunded the amount within a few hours of receiving the phone. I can't fault their service and would consider purchasing from them again.”

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Phonebot is rated 4.6 based on 3,626 reviews