Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.60

4.6 Rating 3,658 Reviews

91 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Device faulty out of the box. Returned. Two weeks later still waiting to hear something.”

Helpful Report

(Reservoir, 3073) -

Hi David, We appreciate your patience and understand your concern. As per our records, your returned item was delivered to us just today, and our team has already assessed it and sent you an email regarding the next steps. Please check your inbox for the update, and feel free to reply there or here if you have any further questions. We are happy to assist you and ensure this is resolved as soon as possible. Best regards, Shazz CX Manager – Phonebot

“Well my problem is my phone keeps turning it self off then back on especially if I'm on Facebook I love the phone but this is a bit of a problem any thing you can do about it”

Helpful Report

(Reservoir, 3073) -

“On initial purchase of the Samsung s20FE I am disappointed with the information provided regarding phone specs, in particular the battery, noting the refurbished rating of the phone was high. We spoke to a phone consultant, Ross, I believe, who has indicated it is a Phonebit responsibility to deal with overheating and poor charge of the phone. We will see how this is handled before rating is given as at present it is 'Poor'.”

Helpful Report

(Reservoir, 3073) -

“Well this is the 4th phone I've purchased from these guys - prices are good - but there are other similar refirb phone shops around - unfortantly they are very slow at replying to messages - I had a issue with my previous order also - you think I would've learned... this will be my last order with these guys - we also are a small business - my order was a Galaxy S21 5g - it took a week to get to me and I paid express - I purchased from the November Black Friday Sale and it should have been an extra $25 off the phone - which they did not do. It Notified them but no replys - Very dissapointing”

Helpful Report

(Reservoir, 3073) -

Thank you for taking the time to share your feedback, and we sincerely apologize for any inconvenience caused. We understand that express shipping was bought and added on your order, but unfortunately, interstate express delivery to Queensland occasionally takes longer than expected, and we regret that this impacted your experience. Regarding the $25 Black Friday discount, we have now processed this amount, and it should reflect in your account shortly. We truly appreciate your patience as we worked to resolve this matter. We kindly request that you reconsider your review, as it helps us grow and serve you better in the future. Thank you once again for your understanding, and we hope to have the opportunity to restore your trust in us. Kind regards, Shazz CM Manager – Phonebot

“After receiving the phone within a week, would have been better next day , the phone was in good condition but the battery health was only 88% whereas I had paid the top price for the phone to be at 90+% , after calling them they could only offer to exchange which was not an option for me as I had needed to start using the phone, I asked for a partial refund for difference to next grade down which they refused, I was not happy with the after purchase service, once they had their money that was it , would not recommend”

Helpful Report

(Reservoir, 3073) -

Thank you for your feedback. We understand your that it was advertised as 90% but you phone's 88% battery health is within the acceptable range for refurbished devices, plus we offered a replacement to meet your expectations. We regret any inconvenience this caused, as we know switching devices isn’t always ideal. Please know that if the battery health becomes an issue during your warranty period, we’re here to assist with a complimentary replacement. This isn’t about refusing a refund but about maintaining a service standard we believe is reliable and fair. We appreciate your understanding and remain committed to supporting you. Kind regards, Shazz CM Manager – Phonebot

“While I do not blame Phonebot for sending me a phone that did not work after a OS software upgrade, I give them a poor grade for their return and replacement policy. Their policy is that the customer is in the wrong, so until proven otherwise, the customer must wait days and weeks for the replacement phone. Phonebot should consider the cost to them if they trust the customer's report of fault and immediately replace the phone. They would get 5 stars from this customer.”

Helpful Report

(Reservoir, 3073) -

Hi Samuel, Thank you for your feedback. We understand your concerns regarding the replacement process. As soon as you informed us of the issue with the phone, our team acted swiftly by providing you with a prepaid shipping label and instructions for returning the device. I can confirm that your item arrived on Friday, and we have already reserved a replacement phone for you. We will be dispatching it within the next day or so to ensure minimal disruption to your business. We truly appreciate your patience during this process and hope that the new device will meet your expectations. If you need any further assistance, please contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Still waiting for my order and haven't received any correspondence about its location or even a shipping confirmation.”

Helpful Report

Dear Anonymous, Thank you for your feedback. We're sorry to hear about the issue you're experiencing with your order. It seems that we have already sent you the order confirmation and dispatch information. However, the email address used for the order may have a firewall that has prevented our emails from reaching your inbox. We recommend checking your junk or spam folders, as the information is likely there. If you need any further assistance or have additional questions about your order, please email us at support@phonebot.com.au. For a quicker response, kindly include your order ID in the subject line. Thank you for your understanding, and we apologize for any inconvenience caused. Best regards, Shazz Manager, Phonebot

“Everything with the phone is fine but I payed for express delivery and it still took 4 working days to get to me, and I have not had the express delivery charge refunded.”

Helpful Report

“i received my devices but its a dent on it and it says its a crystal clean product, i think its unfair.”

Helpful Report

Dear Larry, Thank you for taking the time to share your feedback. We apologize for any inconvenience caused by the cosmetic imperfections on your Grade B device and it seems there is a misunderstanding regarding our Grade B products. Your satisfaction is our priority, and we are committed to resolving any issues you may have. Our Grade B products are priced affordably, reflecting their functionality despite potential cosmetic flaws. Even on our website, our Grade B products are explicitly described as having cosmetic imperfections but functioning perfectly. The device has undergone thorough testing, and while it may not look pristine, it functions perfectly. We include a charger and cable to enhance your experience. Just in case if you face any sort of problem with the device then feel free to deliver it back to us by contacting our customer service or sending us an email on support@phonebot.com.au Thank you for your understanding. Sincerely, Team Phonebot

“Recieved a device with a flaw that exceeds the Grade B explanation. The torch cover is missing, allowing dust and humidity to easily enter the phone and potentially cause further damage. I wanted to make immediate use of the 7-day no-questions-asked return policy but was asked to send a video of the missing cover. Communication was slow with a 2 working days responding rate. Over all, not a pleasant experience. Not sure if I will shop here again.”

Helpful Report

“I purchased a 9.7" iPad - advertised as "Near New" - but on receipt, find that this iPad was manufactured in 2016 - has limited capability and the battery loses charge well before the end of the day. My wife only uses this iPad for basic games, Facebook and other simple features. We found out how old this iPad was when we went to buy a protective cover. "Wow - this iPad is VERY OLD" the JB HiFi staff member said. VERY disappointed in Phonebot - as several technical friends had recommended this brand.”

Helpful Report

“I have still not received my order after purchase some weeks ago without updates from the company.”

Helpful Report

“The original phone I was sent the speaker wouldn't work had to have on loud speaker for people to hear me it was difficult to organise a replacement ended up having to go into the store costing me a day of work to get a replacement. The guy in store was fantastic”

Helpful Report

We understand how frustrating it can be when technical hiccups disrupt daily use. Your understanding and patience during the replacement process are truly appreciated. It's heartening to hear that our in-store team could assist you effectively, and we're glad you found their service fantastic. We strive to ensure that every interaction, whether through messages, calls, or in-store visits, reflects our commitment to attentive and timely assistance. We sincerely value your feedback and are thrilled to have been able to address your concerns. If there were any inconveniences during any part of your journey with us, we apologize and appreciate your understanding. If you find it in your heart to consider revising your review based on your comprehensive experience with us, it would truly make our day. Your positive feedback helps us fine-tune our efforts and serve you better in the future. Thank you once again for choosingus and sharing your valuable experience with us.

“Had to send my mobile back as it wasn't the one I originally wanted. They're meant to exchange the phone and send my original one back to me. Very hard to get anyone to communicate to me what's happening. When I return a call the person who answers doesn't know anything about it. Losing faith in Phonebot.”

Helpful Report

Edited on 26th AUG: We value your honest review and extend our sincere apologies for any delay in addressing your concerns. Your satisfaction remains our utmost priority, and we deeply regret any inconvenience you might have encountered. While we understand that the initial choice of the Samsung Galaxy S10 5G, which is a larger model, was made in error from your end, we want to assure you that, as a customer-centric business, we are dedicated to ensuring a seamless and satisfactory experience for you. We're pleased to inform you that the replacement device has already been dispatched and is scheduled to arrive at your location by August 23rd. An automated email containing the tracking details has been forwarded to you, allowing you to monitor the delivery progress. We empathize with your frustration regarding the size difference between the Samsung Galaxy S10 5G and the standard Samsung Galaxy S10. In light of this, we acknowledge the $130 refund owed to you for the price discrepancy between the two devices, and we want to reassure you that this matter is being treated with the utmost urgency. Upon receiving the replacement device and confirming its condition, we will promptly initiate the refund process for the $130 owed to you. We truly understand any frustration you might be experiencing throughout this process, and we deeply appreciate your continued patience and understanding. Your feedback is invaluable, and we are fully committed to making every possible improvement to enhance our services and ensure a seamless customer experience. Should you have any further inquiries or concerns, please don't hesitate to reach out to our customer support team. We are here to assist you and guarantee that your interaction with Phonebot is a positive one. Thank you for giving us the opportunity to resolve this matter. We eagerly anticipate the chance to serve you even better in the future.

“Order ID: 122587Order Date: 2023-06-25 10:28:12. I read on your website that orders placed over the weekend will be shipped on Monday and the expected delivery date would be Tuesday 27th June. I considered this to be good as I was buying the phone as a birthday present for my wife on the 30th of June. I received a notification from Australia Post that it was received by them on the 28th of June and expected delivery date was Monday 03 Jul 2023 – Thursday 06 Jul 2023. It eventually arrived at the end of the day on Tuesday the 4th of July - far too late for my wife's birthday! After unpacking the box we immediately noticed air pockets beneath the screen protector and on turning the phone on it displayed the wrong date and time and asked for a passcode which of course we didn't have. I phoned your support service and spoke with one of your representatives who seemed surprised about this and put me on hold until he consulted another of your team members. I was then told to enter '000000' which did unlock the phone and we closed the call to your support member. However, we then discovered the phone still contained data and I had to search the Internet to find how to delete this data. Eventually, I was able to complete a factory reset. This is the 2nd purchase I've made from Phonebot. The 1st was for my iPhone XS Max which went through with no problems. I am thinking of upgrading in the near future but, in light of the disappointing problems I've experienced with this most recent purchase, I will consider alternative suppliers.”

Helpful Report

“Hi, I have written many positive reviews about your business, however after a recent event, it has left me rather disappointed & because I have been a loyal customer & recommended many people. I was looking at the iPhone X ,256 gb, then found it much cheaper in the same condition but & this was the deal breaker - 36 months warranty for $39 . Phonebot would not price match . Disappointed, very”

Helpful Report

“Still have not received my phone, \\!”

Helpful Report

“I'm not a regular fan of online shopping. However I did order a item from Korgan. on the 12/09/2022..only to find out that my purchase won't be delivered until. 23/01/2023. Why???????? ARE these people on this Planet...”

Helpful Report

“BEWARE.....CHECK YOUR DEVISE UNDER A ULTRALIGHT BEFORE ACCEPTING YOU HAVE RECEIVED THE DEVISE YOU PAID FOR!!!!!!! PHONEBOT deceive their customers. The amount of money you pay for a device from PHONEBOT is based on their grading system. BUT BEWARE!!!!! you are not getting what you believe you are paying for. I purchased a "LIKE NEW" IPhone Pro MAX 11 and a "AS NEW" Samsung FOLD Z3. Both of these devises are advertised, promoted and graded as "SCRATCHLESS". However when both of these devises were placed under an ultra light, it revealed both of these devises had scratches all over their screens. When I took this discovery to PHONEBOT they use every excuse and reason to "NOT"acknowledge they are DECEIVING THEIR SO CALLED VALUED CUSTOMERS.”

Helpful Report

Dear Miss Linda, Thank you for taking out your valuable time and raise this concern up. After having a conversation with you, I was expecting something similar. Now I will once again like to mention this here that you bought a phone from us in last year February and then you complain that the device is scratchy and after getting it inspected for resale the, the buyer says it has scratches. Yes, its surely possible !! Using a phone for an year may leave it's signs of being used and also it was not a box pack BRAND NEW device, therefore, marks on such phone are considered to be normal. Coming to your second phone, the Z Fold 3 you have got, you say it has been tested under a UV light. How does it make sense to you that a UV light will show a scratch and a naked eye can't see one? Z Fold has a folding screen and has got no protective film installed then if there is a scratch then it has to be visible otherwise its just a story. We would have offered you a rebate or compensation to match the price by considering it to be a downgraded one sent out to you, if for an instance we agree on what you say that the phone was not as per the description but you have waited for 1 year for one device and one month for the other one and then reached us out which makes both of these claims voided. I know its frustrating and disappointing but this is the policy on how the phones and other devices are sold all over the world and policy is always made after foreseeing all such scenarios. In case of any sort further queries, feel free to reach us at support@phonebot.com.au Best regards, Team PB

“I bought an Iphone 8 plus A grade. When the website mentioned some markings that cannot be seen at arms length, I expected those to be on the casing. Instead, there was a 10 mm long scratch in the middle of the screen. This is extremely annoying and very disappointing. We are now up for an additional $100 for an aftermarket screen. It is the second phone which I have purchased and will now be the last.”

Helpful Report

Phonebot is rated 4.6 based on 3,658 reviews