Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.60

4.6 Rating 3,690 Reviews

91 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

Write Your review

Tell us how Phonebot made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Phonebot 5 star review on 5th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good product, very good communication and service”

Helpful Report

(Reservoir, 3073) -

“Thank you, great communication and service”

Helpful Report

(Reservoir, 3073) -

“Very happy with the Apple Watch SE only thing the battery doesn’t last long I’m finding I have to charge it everyday other than that very happy”

Helpful Report

(Reservoir, 3073) -

“Efficient, quick and good to deal with on the purchase. Replied promptly to a few queries we had. Watch was fine, unmarked and works as expected, so very happy with it. I had issues that the charger was unable to be used as we had no USB-C points, and would have liked a more universal USB charger. They would not hear that it was a problem, so had added cost to get something that would charge the watch. Apart from that it was a good buy”

Helpful Report

(Reservoir, 3073) -

“Products received seem to be working as advertised. Very happy.”

Helpful Report

(Reservoir, 3073) -

“Got my daughter a SE apple watch and it is perfect for her”

Helpful Report

(Reservoir, 3073) -

“The service was prompt and I received a call to discuss a change of colour for the tablet I had ordered. My main concern is that the device arrived with no paperwork at all. No copy of the paid invoice and 12 month guarentee, but more importantly no instructions, not even a "quick start guide". The device is working well now that a tech friend has set it up for me.”

Helpful Report

(Reservoir, 3073) -

“Company is legit and my refurbished phone is a ripper. However, they'll send your order two to three days after ordering which defeats the point of express post.”

Helpful Report

(Reservoir, 3073) -

“Price and delivery were spot on,Had problems transferring from android to Apple so did the apple people Daughter sorted problem Other than that , would buy from Phone bot again”

Helpful Report

(Reservoir, 3073) -

“Our devices were delivered quickly and were as described on the website. So far no issues”

Helpful Report

(Reservoir, 3073) -

“Phone is absolutely fantastic, second phone bought from PhoneBot. The phone locked face several times, Samsung were going to charge me as it was not an Austrslian Model, when I rang PhoneBot the person who answered was not at all helpful, didn't seem to have knowledge of phones and told me to send it back. I was told I would get a phone call and then sort it out. I never received a phone call so I reset the phone, 3rd time, and removed all passwords and reloaded 34 Apps and data, what a pain. So the phones are great but the support is very very poor!”

Helpful Report

(Reservoir, 3073) -

Hi David, Thank you for the kind review and for being a repeat customer! We’re delighted to know that you’re happy with your phone. We sincerely apologize for the support experience. If there’s anything more we can assist you with, please don’t hesitate to reach out to us at support@phonebot.com.au. We look forward to the opportunity to serve you again! Kind regards, Shazz CX Manager - Phonebot

“It took 3 days for my IPad Mini to be despatched so it was not received until 9 days after ordering. I thought this a little slow. However their communication was excellent when I emailed regarding delivery and so far I am delighted with my purchase. It has no marks at all and appears excellent value for money. I will use Phonebot again to update my phone when the time comes.”

Helpful Report

(Reservoir, 3073) -

Hi Beryl, Thank you for your detailed review! We’re glad to know that although the delivery was a bit slower than expected, you were pleased with our communication and are delighted with your iPad Mini. We’re thrilled to hear that you found it to be great value for money and look forward to helping you with your next phone upgrade. If you need any assistance, feel free to contact us at support@phonebot.com.au Best regards, Shazz CX Manager - Phonebot

“Honest advice. Good service. reasonable prices”

Helpful Report

(Reservoir, 3073) -

Hi Rick Brown! Thanks for your review! We're glad to hear that you found our advice honest and our service good. We appreciate your feedback! If you need any further assistance, feel free to contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Purchased iPhone12, "like new condition". Impressed with the quality of the phone, also came with plug/cable/case. Customer communications could do with a bit of polish though, they come across as a bit abrupt wh3n you query something.”

Helpful Report

(Reservoir, 3073) -

Hi Darren! Thanks for your review! We're glad you're impressed with the quality of your iPhone 12 and that it came with the expected accessories. Sorry to hear that our customer communications came across as abrupt - we'll work on improving our communication style. If you need any further assistance, feel free to contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“IPhone was excellent and happy with the price and is just like new but I do have some concern, and I am suspicious of the battery (life) as it is not an IPhone battery and the charger is not an IPhone charger both generic.”

Helpful Report

(Reservoir, 3073) -

Hi Robert! Thanks for your review! We're glad you're happy with the price and condition of your iPhone purchase. Sorry to hear you have concerns about the battery and charger - please contact us at support@phonebot.com.au so we can assist. Best regards, Shazz CX Manager - Phonebot

“While searching for a phone, I found the PhoneBot websites gave clear information that enabled me to place an order promptly. The delivery was quick and I was updated about its progress. While finalising my order, I was a bit puzzled about the mention of free goods with the order, but I ignored it because I couldn't see what I was supposed to do. Then a Smart Watch turned up with my order, so I guessed that must have been the free goods. It's a mildly interesting addition, but I can't be bothered reading the instructions.”

Helpful Report

(Reservoir, 3073) -

Hi Don! Thanks for your review! We're glad our website provided clear information and that the delivery was quick. Sorry to hear you were puzzled about the free goods - please contact us at support@phonebot.com.au so we can clarify. Best regards, Shazz CX Manager - Phonebot

“Phone came as desciption said, and so far (1 week later) no issues, other than geting used to a different phone!”

Helpful Report

Hi Anonymous! Thanks for your review! We're glad the phone arrived as described and that you're happy with it. If you need any further assistance, feel free to contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“phone excellent so far excepting the light is verry weak. this is no problem for me because i dont need it.”

Helpful Report

Hi Gerald, Thank you for your feedback! We're glad to hear you're satisfied with your phone overall. If you ever need any assistance, feel free to reach out. If you need any further assistance, please contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Good service and good product.”

Helpful Report

Thank you for your feedback. We're pleased that you found our service and product to your liking. If you have any more comments or need assistance, feel free to reach out. If you need any further assistance, please contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Pretty good deals. If it wasn't for the original package missing, I'd bet the A grade phone I ordered was brand new.”

Helpful Report

Thank you for your feedback. We're glad you were satisfied with the deals and condition of your purchase. If you need any further assistance, please don't hesitate to reach out. If you need any further assistance, please contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

Phonebot is rated 4.6 based on 3,690 reviews