Phones 4u Reviews

Name: Phones 4u
Address: Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,, Staffordshire
Rating: 3.10

3.1 Rating 657 Reviews

44 %

of reviewers recommend Phones 4u

Company Reviews

Questions

Metrics

3.1

Based on 657 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

0844 871 2253

Email:

socialsupport@phones4u.co.uk

Location:

Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,
Staffordshire
ST5 9QD

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Phones 4u 5 star review on 11th November 2024

Lewis Ortega

Phones 4u 5 star review on 19th January 2024

James Garvey

Phones 4u 5 star review on 30th June 2023

Allan C Thompson

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Phones 4u 5 star review on 21st April 2023

Graves C Roman

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Phones 4u 5 star review on 12th April 2023

Ian F Jefferson

Phones 4u 5 star review on 3rd March 2023

Brandt Moore

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very friendly & helpful”

Helpful Report

Posted 10 years ago

“Great professional service”

Helpful Report

(P4U Web) - Posted 10 years ago

“Phone 4 u was really easy to use and got the phone super quick. Only issue i had was the correct details being forwarded onto EE when my new contract was taken out therefore i ended up receiving a warning from EE as my direct debit details had not been passed on.”

Helpful Report

Posted 10 years ago

Hi Kelvin, Thanks for getting in touch and leaving some feedback. Happy to hear the experience on the whole was a good one. I'm sorry that your direct debit details were not correctly set-up. I can confirm the details were sent over to the network. Apologies for any inconvenience caused, I hope the rest of your contract is running smoothly. Thanks again, Hugh

Posted 10 years ago

“Excellent service thank you”

Helpful Report

Posted 10 years ago

“Considering I have already contacted phones4u regarding emails being sent to me in the name of mark with all of his address and order details I think it is completely inappropriate and a massive data protection breach!”

Helpful Report

Posted 10 years ago

“Fast helpful service, answered all my upgrade questions quickly.”

Helpful Report

Posted 10 years ago

“The Grimsby store staff are extremley slow. We walked out one saturday, as we had been waiting over 30mins. Improvements on this store is a must. You must be losing customers to your rivals if people waited as long as we did.”

Helpful Report

Posted 10 years ago

Hi John, Thanks for getting in touch and leaving some feedback. Apologies over the delay in store, I can imagine it would be quite frustrating waiting so long. As you can appreciate stores on Saturdays do get very busy, but I agree you should not have had to wait so long. I hope you do not experience the same level of service again John. Thanks again, Hugh

Posted 10 years ago

“Information provided was wrong newprk was crap n told would get 4g never seen it on phone once so in end cost me 700 pound because cancelled the contract”

Helpful Report

Posted 10 years ago

“As a long term loyal customer I am utterly disgusted and extremely diserpointed with the customer service I have recieved!”

Helpful Report

Posted 10 years ago

“As a long term loyal customer I am utterly disgusted with the customer service I have recieved, I have spent a lot of time in and out of hospital and undergoing surgery for sever endomitirios, because of this I haven't been able to work therefore havnt had to funds to pay all of my bills, I offered to pay half and for the remaining amount to be added to my bill that I would pay at the end of July with all the overtime I have picked up, I was refused this twice by two members of staff, I am a single parent and I do not have a landline and so it's extremely dangerous not having any means to call for help should I need to, I am disgusted and deeply disappointed in the service I have recieved! Hayley Fillbrook.”

Helpful Report

Posted 10 years ago

“pushed into contract didnt realy want”

Helpful Report

Posted 10 years ago

Hi Steven, Thanks for getting in touch and leaving some feedback. I'm sorry to hear you feel you were pushed into the contract, it's not the sales practice we teach or endorse. At the time you took the contract there was a 7 working day cooling off period which means you could have cancelled within this timescale. As you did not do so I hope the contract is running smoothly for you now. Thanks again, Hugh

Posted 10 years ago

“After losing my bank details multiple times and my cash back being deposited after so much hassle, I'm not sure I would shop with Phones4u again. Especially as this is my first experience with the company and consequently my last.”

Helpful Report

Posted 10 years ago

“Excellent in shop customer service”

Helpful Report

Posted 10 years ago

“Phone call back regarding my order the man I spoke to was very helpfull in giving me enough explanation of the pros and cons of each plan and in deciding which package would be more beneficial to mr”

Helpful Report

Posted 10 years ago

“the best thing is The camera on the sony xperia z2, good if your on a lot of holidays so saves carrying a camera,. volume is not bad, iv heard better. 3 problems i have with the phone, 1) when on a call my cheek touches the screen then ends up doing things that i dont want to do. 2) while on facebook and trying to watch video clips it will show me 10 seconds of the video then say "cannot play video, sorry but an unknown error occurred while trying to play this video" now if the phone doesnt know what it is then how on earth am i meant to know whats wrong with it. iv tried turning the phone on and off and updating facebook and reinstalling it. this doesnt happen on youtube. 3) the screen drags it self to the bottom so the date and time are at the bottom and above that its blank screen and below it you can just see the app that you are using.”

Helpful Report

Posted 10 years ago

“Excellent service on every level”

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Posted 10 years ago

“Got brilliant service, the adviser was more helpful when doing my upgrade than the guys at my own network. Everything happened in the timescales I was told which is rare especially when it comes to getting cash back. I will be using Phones4U for all my future needs.”

Helpful Report

Posted 10 years ago

“Brought for my son, he is very happy, does everything he expects!”

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Posted 10 years ago

“Initially was happy with service but then a month into my contract found out that phones for you didn't set up my direct debit so was hit with An unexpected bill”

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Posted 10 years ago

“Great service, really good prices, sometimes the best on the market (even beating chinese imports). Firendly helpful staff in the shops, suggested me to order online for a specific device. Package arrived next day as they promised. Absolutely satisfied!”

Helpful Report

Posted 10 years ago

Phones 4u is rated 3.1 based on 657 reviews