Phones 4u Reviews

Name: Phones 4u
Address: Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,, Staffordshire
Rating: 3.10

3.1 Rating 657 Reviews

44 %

of reviewers recommend Phones 4u

Company Reviews

Questions

Metrics

3.1

Based on 657 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

0844 871 2253

Email:

socialsupport@phones4u.co.uk

Location:

Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,
Staffordshire
ST5 9QD

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Phones 4u 5 star review on 11th November 2024

Lewis Ortega

Phones 4u 5 star review on 19th January 2024

James Garvey

Phones 4u 5 star review on 30th June 2023

Allan C Thompson

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Phones 4u 5 star review on 21st April 2023

Graves C Roman

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Phones 4u 5 star review on 12th April 2023

Ian F Jefferson

Phones 4u 5 star review on 3rd March 2023

Brandt Moore

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently changed networks from Orange to ee via phones 4 u, unfortunately it wasn't particularly smooth, 2 months after receiving the phone my handset was blocked, I rang ee to find out why, they said it was due to non payment, (I have never not paid or been late on payment) after an hour of arguing with ee it came to light that phones 4 u never sent on my direct debit information meaning I had to pay two months in full due to phones 4 u ' s negligence.”

Helpful Report

Posted 10 years ago

Hi Hannah, Thanks for leaving your comments! I'm so sorry to hear about the service and experience that you've had when upgrading with us, I can assure you that this is not the level of service that we expect. In regards to your direct debit details, we do pass these onto the network as part of your connection process so I am really sorry that this was not set up. What I will be doing is sending you an email with a bit more detail on so we can discuss your account in more detail. I look forward to speaking to you. Thanks, Sam.

Posted 10 years ago

“I have only given 3 stars as I was promised 100 pounds cash back ,no cash back has come my way . The rest of the service is good.”

Helpful Report

Posted 10 years ago

“I bought a phone from Dialaphone which is part of the Phones 4u group. Since then I have received a number of e mails from Phones 4u addressed to someone else but sent to my e mail address , including this review request. Some of the e mails have included the intended recipients name and address. I have contacted Phones 4u twice to notify them, each time I have been told my e mail address will be removed from their system. I have great concerns about security and confidentiality with this company, if I have received someone's personal details I wonder if anyone has been sent my details!!”

Helpful Report

Posted 10 years ago

“The phone I received (Doro DR607) is just what I wanted and arrived very promptly as promised. Unfortunately there was no mention of it being necessary to register with Orange to activate the ten pound purchased with the phone. So I waited the 48hrs which you did say it may take but was still unable to use the phone. I then rang phones 4u & they told me I would need to contact orange, which I did & duly activated my phone to receive my top up. Unfortunately they said it could take from 24hrs to 10 days , so I am still waiting to use my phone. phone received 22/07/14.”

Helpful Report

Posted 10 years ago

“Life mobile customer service team let you down”

Helpful Report

Posted 10 years ago

“Good service and quick to send out new phone but wish they would offered the best deal straight away instead of having to argue to get the best price/package.”

Helpful Report

Posted 10 years ago

“I applied for a phone through phones for u online and still haven't heard anything about being accepted or declined so I just left it!!! I cant be bothered with phones for u and will be going to car phone warehouse!!”

Helpful Report

Posted 10 years ago

“Screen protector damaged upon arrival”

Helpful Report

(P4U Web) - Posted 10 years ago

Hi Tawnie, Thanks for your post! I'm so sorry that your screen protector is faulty, if you are able to visit your local store then we can get this exchanged for you. Thanks, Sam.

Posted 10 years ago

“yep it does what it says on the the packet”

Helpful Report

(P4U Web) - Posted 10 years ago

“yep it does what it says on the the packet”

Helpful Report

(P4U Web) - Posted 10 years ago

“Service was good but information told about the new contract was wrong.”

Helpful Report

Posted 10 years ago

“My son is really pleased with his phone. It arrived really quick. I got plenty of notice to say it was on the way. I would certainly recommended to other people. Thankyou”

Helpful Report

(P4U Web) - Posted 10 years ago

“it is a very good service i have never had any problems with the service i will buy more products from phones 4 u”

Helpful Report

Posted 10 years ago

“I am not at all happy with this phone , I wish I can return it, please let me know if I can return it. 1)This is not user friendly for writing message, deleting messages , take lot of time to explore. no conferencing. Simple not happy, could you please return and I can get cash back please ?”

Helpful Report

Posted 10 years ago

“The actual purchase process went quite well BUT it was NOT explained to me the full implications of staying with the same phone number and service provider. If I had not stayed with Orange/EE, I would have been able to transfer my phone number without a lot of fuss and hassle. The phone I wanted had 2 different service providers, I did tell your Rep. what I wanted to do. If he had explained the complications about changing contracts BUT keeping the phone number, I would have changed provider. As it turned out, I had to pay for a whole month before I could use my new phone. This was VERY frustrating - I have discussed this with other users who say exactly the same!!!”

Helpful Report

Posted 10 years ago

“Quick delivery, good prices.”

Helpful Report

Posted 10 years ago

“I went into your store to get a galaxy s4 and ghia deal, the store had both these items in stock but because they could not find the combo option on their system I had to place an order over the phone whilst in the shop then walk out empty handed and wait 5 days for my things to be delivered, when my parcel came it only had the phone so I had to ring up to chase where the ghia watch was, the watch eventually came over 2 weeks later”

Helpful Report

Posted 10 years ago

“Sales assistant was very knowledgeable and helpful.”

Helpful Report

Posted 10 years ago

“The initial purchase was fine however since then I have had my mobile stolen. I have contacted them several times regarding proof of purchase required by my insurance company, that was nearly 3 weeks ago, I have since been reassured that e-mails will be sent and paper copies will be posted, not a thing, very poor customer service indeed!”

Helpful Report

Posted 10 years ago

“Being an RED employee was told I would get a discount on my tariff But was not given one and now it is 3-4 months and I cannot get the discount Very disappointed”

Helpful Report

Posted 10 years ago

Hello Rashmi, Thank you for your online review regarding your Vodafone contract. I am sorry that you have not been eligible for a discount. I have checked your Phones 4u account and cannot see that you have reported this to us. I really recommend speaking to your employee with regards to the clarity of the Terms and Conditions of this discount. Kind regards, Amy

Posted 10 years ago

Phones 4u is rated 3.1 based on 657 reviews