Phones 4u Reviews

Name: Phones 4u
Address: Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,, Staffordshire
Rating: 3.10

3.1 Rating 657 Reviews

44 %

of reviewers recommend Phones 4u

Company Reviews

Questions

Metrics

3.1

Based on 657 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

0844 871 2253

Email:

socialsupport@phones4u.co.uk

Location:

Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,
Staffordshire
ST5 9QD

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Phones 4u 5 star review on 11th November 2024

Lewis Ortega

Phones 4u 5 star review on 19th January 2024

James Garvey

Phones 4u 5 star review on 30th June 2023

Allan C Thompson

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Phones 4u 5 star review on 21st April 2023

Graves C Roman

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Phones 4u 5 star review on 12th April 2023

Ian F Jefferson

Phones 4u 5 star review on 3rd March 2023

Brandt Moore

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was lied to. Pure and simple. Just to get a sale”

Helpful Report

Posted 10 years ago

“Phone was a good price, I ordered around 8pm one evening and it was with me following morning on the normal delivery service, with lots of information about the expected time of delivery.”

Helpful Report

Posted 10 years ago

“Very, very poor company and will never deal with them again. First time I have ever used them. They took money upfront for airtime credit which never appeared. I had to chase them up (via premium rate phone number) several times before they eventually came back to me. They then very reluctantly refunded my money which took 3 weeks to come back. No recognition that they had messed up. No apologies. No recommendations from me. DON'T EVER USE THIS COMPANY!”

Helpful Report

Posted 10 years ago

Hello Henry, I am sorry to hear that your credit was not applied. I'm glad to see that this was reimbursed to you, however we are sorry for the time it took. I do hope you are enjoying your phone and thank you for taking the time to post your review. Kind regards, Amy

Posted 10 years ago

“Trouble free service. Placed order, it turned up the next day. Job done, thanks.”

Helpful Report

Posted 10 years ago

“Excellent Service”

Helpful Report

Posted 10 years ago

“Customer service was excellent. However, was completely misinformed with regards to my new billing process. Was assured when I updraded my direct debit was set up and would come out on the same day as normal. After my first month with my new phone the direct debit did not come out and when I phoned EE it had not been set up and the billing was a completely different process and I ended up having to pay over £80 more than what I was told. Phones4u staff should be aware of the processess for for all companies that they are selling for. Customers should not be misinformed like this and I was very unhappy. I was put into financial difficulty because of it and would not recommend the service to anyone.”

Helpful Report

Posted 10 years ago

“I would never buy a phone from u again.”

Helpful Report

Posted 10 years ago

Hi James, Thanks for getting in touch and leaving a review. I'm sorry you would not recommend Phones 4u. I can see there was a problem with the connection of your top-up which we then reimbursed you for. I hope the problem has since been resolved for you. Thanks again James, Hugh

Posted 10 years ago

“Really helpful and friendly on the phone.Would recommend”

Helpful Report

Posted 10 years ago

“great phone from a great company can I have it cheeper”

Helpful Report

Posted 10 years ago

“Got the phone but didn't recieve the credit”

Helpful Report

Posted 10 years ago

“Service was ok, nothing special. They forgot to mention that I had to set up direct debit by myself directly with EE and then nearly caused me to be charged extra due to lack of payment.”

Helpful Report

Posted 10 years ago

Hi James, Thanks for getting in touch and leaving some feedback. I'm sorry your direct debit was not set up correctly. You would not need to set this up manually in normal circumstances so I apologise for the inconvenience. I hope everything else is going well with your contract. Thanks again, Hugh

Posted 10 years ago

“In general I found our local shop in letchworth was very helpful Just recently I upgraded my phone through your head office. I was offered a £50 cash back which I have still not received also they forgot to inform EE of my account details. I think in future I will deal with our local shop I like to speak to people face to face. Thank you”

Helpful Report

Posted 10 years ago

“Easy to use site with contact numbers if you require any help”

Helpful Report

Posted 10 years ago

“I received the phone I asked for but I am still waiting for the gormet discount card that I was told I was entitled to as a sign up offer. Not impressed”

Helpful Report

Posted 10 years ago

Hi Matthew, Thanks for getting in touch and leaving some feedback. The Gourmet Society Membership is redeemed through prizes.phones4u.co.uk. You'll need to enter your IMEI and personal details. This will then give you your unique code which you can use on the downloadable app from the App Store. Apologies if this wasn't explained previously Matthew, must be quite frustrating to say the least. Hopefully you'll be able to enjoy all of the discounts now :) Thanks again, Hugh

Posted 10 years ago

“Pretty standard experience, nothing really groundbreaking that would make me shout about how amazing it was though.”

Helpful Report

Posted 10 years ago

“I went to the store at the Richo Arena in Coventry and was served by Elizabeth she took the time to go through my requirements as I was historically an Orange Customer was wasn't in contract so could move providers - she suggested going to EE and got me a fantastic tariff and helped me enormously - she is an asset to your organisation. Thank you Bryony J Reck-Smith”

Helpful Report

Posted 10 years ago

“I was called by a representative, who promised the roaming plan included Australia it didn't. I have had to now pay extra for it. Phones4u contacted T-mobile who cut me off straightaway, I was told it would take a couple of days when in fact it was done the same day and I had no phone network for nearly 3 days and was travelling away from home without a phone, not impressed. I am now on the phone to a representative as I have received a letter to say my account is in arrears, again I was told by the Phones4u representative nothing had to be done about payments as my Direct which was already setup with T-mobile would be transferred to EE, again not the case. I feel I was mis-sold the contract and features and mis-informed by a representative. Will not be recommended you at all and shall be writing to headoffice.”

Helpful Report

Posted 10 years ago

Hi Jasmine, Thanks for taking the time to get in touch and leave a review. I'm sorry to hear the experience you've had to date. I can look into this further for you if you would like. Please feel free to email your full details and reference number to socialsupport@dialaphone.co.uk and I can request the sales call to be listened to for you. Please allow 2 working days for a response once you emailed in. Thanks again Jasmine, Hugh

Posted 10 years ago

“had a contract phone nearly 2months now but haven't received a sim card but still paying full??”

Helpful Report

Posted 10 years ago

Hi Amy, Thanks for getting in touch and leaving a review. Sorry to hear you've been without a SIM card for so long. There are no notes / calls made to Phones 4u requesting a replacement. I hope you have been able to obtain one from the network provider. If you require a replacement please do not hesitate to contact us via our Live Chat facility available at support.phones4u.co.uk. This is the easiest and quickest way for us to help you. Thanks again Amy, Hugh

Posted 10 years ago

“very polite and courteous staff and the setting up of my new contract was very easy and straight forward, unfortunately I am not so pleased with the network provider EE as I fail to get a decent and sometimes no signal in my home and I'm now stuck with it for another 23 months. when I looked into the network signal coverage for my area it looked really good but I am now wishing I stayed with o2”

Helpful Report

Posted 10 years ago

“Repeat customer, although changed to Vodafone network. Helpful, knowledgeable staff, both instore and at call centre. Great phone samsung too, galaxy s4. Thanks”

Helpful Report

Posted 10 years ago

Phones 4u is rated 3.1 based on 657 reviews