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Phones 4u Reviews

3.1 Rating 657 Reviews
44 %
of reviewers recommend Phones 4u
Company Reviews Questions Metrics
3.1
Based on 657 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Customer Service
Communication Channels
Live Chat, Email
Queries Resolved In
Under An Hour
Read Phones 4u Reviews
Visit Website

Phone:

0844 871 2253

Email:

socialsupport@phones4u.co.uk

Location:

Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,
Staffordshire
ST5 9QD

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Phones 4u 5 star review on 11th November 2024
Lewis Ortega
Phones 4u 5 star review on 19th January 2024
James Garvey
Phones 4u 5 star review on 30th June 2023
Allan C Thompson
Phones 4u 5 star review on 21st April 2023
Graves C Roman
Phones 4u 5 star review on 12th April 2023
Ian F Jefferson
Phones 4u 5 star review on 3rd March 2023
Brandt Moore
Phones 4u 5 star review on 3rd March 2023
Brandt Moore
6
Anonymous
Anonymous  // 01/01/2019
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Grant
Verified Buyer
“After 2 months I am still waiting for my £50 cash back that I was offered, after a number of calls requesting it. Also didn't set up my direct debit properly after giving bank details twice. Other than that ok I suppose.”
Helpful Report
Posted 10 years ago
Patricia
Verified Buyer
“Very good service, listerned to what I wanted in a phone and advised me on tariff to my needs.”
Helpful Report
Posted 10 years ago
Desmond
Verified Buyer
“I've returned an upgrade ref1001801936 end of may and to date still awaiting a reverse migration. I've had to put up with negligence and unconcern feeling from customer dept. I've had to call several times to escalate my case with always the same outcome. I've incurred cost for a phone bill I've barely had the use of. Form all of this I'm always left with the feeling that I'm to blame for putting my trust that all that was promised by phones 4 u rep would be handled professionally.”
Helpful Report
Posted 10 years ago
Nicholas
Verified Buyer
“The phone I wanted at a price I could afford, arrived in just a few days and working well, no fuss, no hassle .”
Helpful Report
Posted 10 years ago
Jim
Verified Buyer
“Customer service rep went through all options and gave good advice in a patient way.”
Helpful Report
Posted 10 years ago
Adrian
Verified Buyer
“Very friendly and helpful advisor however I discovered that when she put me through to Vodafone as I had to discuss my account with them, she actually stayed on the line, muted her mic and listened to the entire call, breaching my confidentiality. She then called me back and asked me what Vodafone had said etc when she already knew. Buyer beware if you need to talk to your network, hang up and call them yourself, do not let them put you through!”
Helpful Report
Posted 10 years ago
Sue
Verified Buyer
“When I made an online enquiry I didn't really expect a call but I received a call the same day . I explained that I was due an upgrade to my contract with T mobile but hadn't been able to get any good deal from then . The person from phones4u was really helpful . He asked about my usage , preferences etc and after a short hold came back with a perfect deal. I received my new phone on a new contract with ee within 2 days and got a £50 cash back . Great service !”
Helpful Report
Posted 10 years ago
Andrew
Verified Buyer
“Good service and quick delivery, but let down by offer still not being received. Was meant to receive watch but has been delayed for a couple of months!”
Helpful Report
Posted 10 years ago
Hi Andrew, Thanks for getting in touch and leaving us some feedback. Glad to hear you think our service and delivery was good, although I'm sorry that you have not yet received your Galaxy Gear. If you have still not received this, please email your full details along with your order number to socialsupport@phones4u.co.uk so I can investigate and get this resolved for you as soon as possible. Thanks again :) Hugh
Posted 10 years ago
Robert
Verified Buyer
“Having had continual problems since dealing with moving from pay as you go. To contract I have had nothing but problems. I would not recomend them since moving to contract . However I was satisfied as payg for last 12 year I am so sorry for entering to this 2 yr contract Despite problems personally they do try and as a overall as an objective report stay as pay as service is better”
Helpful Report
Posted 10 years ago
Constantine
Verified Buyer
“is the best phones 4 you...”
Helpful Report
Posted 10 years ago
Robert
Verified Buyer
“Hi the phone is good but vodaphone is something else cannot get 4g or get a signal, at times very poor. Also phones 4u keep sending texts about the hot spots wifi which I was paying for but now I have a new contract and was informed that the hot spots were free under thus contract.”
Helpful Report
Posted 10 years ago
Hi Robert, Thanks for getting in touch and leaving us some feedback. I'm sorry you aren't getting the best signal possible. I have looked at the coverage checker for your home post code and I can see that the signal for 2G, 3G & 4G is excellent. It may be worthwhile calling Vodafone on 191 (free off your Vodafone mobile) to ask them to check the area for more detail. Thanks again for the feedback Robert, Hugh
Posted 10 years ago
Andrew
Verified Buyer
“excellent customer service, extremely fast to deal with all of my needs as a customer , nothing too much trouble, very helpful and patient as i am not great at "technology" =) and superfast dipatch. i certainly wouldn't go anywhere else!”
Helpful Report
Posted 10 years ago
Raymond
Verified Buyer
“I appear to have been misinformed about my contract, having been told that I will be reciving a Galaxy Gear within at least 20 days of recieving my handset. It has now been well over the allotted time, and I have still hace not recieved it or had any word of its delivery.”
Helpful Report
Posted 10 years ago
Mary
Verified Buyer
“I was very disappointed with the service from your customer service dept when renewing my contract especially as the mistake was entirely down to your advisor.”
Helpful Report
Posted 10 years ago
Carterann
Verified Buyer
“Overall my experience was fine. I was disappointed that I initially got rejected during a credit check when I tried to buy a contract and iphone through their website. I have excellent credit and have never been rejected in the past for anything! I contacted Phones4U and asked why I hadn't passed and they explained that actually it was the mobile phone provider (in this case Orange) who runs the credit check and they suggested a similar contract but with a different provider. I DID pass the other provider's (Vodafone) credit check and eventually got my contract. However, Phones4U were not able to answer why I hadn't passed and it delayed the whole process by a couple of days.”
Helpful Report
Posted 10 years ago
Hi Carterann, Thanks for getting in touch and leaving some feedback, I'm sorry over the inconvenience relating to the first credit check. You are correct in saying this is the networks decision, and unfortunately in most circumstances we do not get a direct reason as to why it may have been unsuccessful. I would recommend contacting the network for more details regarding the reason. I'm happy we were able to get you another contract though and I trust all is well with this. Thanks again Carterann, Hugh
Posted 10 years ago
Lazar
Verified Buyer
“Not bad customer service. Tried all their best to accomodate my needs.”
Helpful Report
Posted 10 years ago
Hi Lazar, Thanks for getting in touch and leaving some feedback. Glad to hear we looked after your needs, hopefully we can give you even better service next time. Trust all is well with your contract, Thanks again Lazar, Hugh
Posted 10 years ago
Lynn
Verified Buyer
“Good telephone service, although I ordered two phones which were delivered separately”
Helpful Report
Posted 10 years ago
Hi Lynne, Thanks for getting in touch and leaving some feedback. Happy to hear you think our service is good :) I can imagine it was a little frustrating having two different delivery times. This would normally be because we have to wait for a response from the network for any pending checks, so if one was quicker than the other this may have resulted in them going on separate delivery vans. I hope everything else is well. Thanks again, Hugh
Posted 10 years ago
Elizabeth
Verified Buyer
“Amazing upgrade service when I spoke to Darren and upgraded and changed networks a couple of months ago. I never write reviews but the service was first class”
Helpful Report
Posted 10 years ago
Liam
Verified Buyer
“Phone broke in 2 weeks and took another week to get replaced and then that one was fault. not happy as it took ages to get refund\exchange -,-”
Helpful Report
Posted 10 years ago
Darren
Verified Buyer
“Never had any issues always reliable and fast delivery times using the right parcel company, The pay and go range is small and needs to be expanded, On the pay monthly side its all about deals and i would say its slightly more expensive than a rival company, Although I will say if you get on the phone your more likely to get the deal you want, Overall though im satisfied with phones4u and would reccomend them to all”
Helpful Report
Posted 10 years ago
Phones 4u is rated 3.1 based on 657 reviews
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