Phones 4u Reviews

Name: Phones 4u
Address: Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,, Staffordshire
Rating: 3.10

3.1 Rating 657 Reviews

44 %

of reviewers recommend Phones 4u

Company Reviews

Questions

Metrics

3.1

Based on 657 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

0844 871 2253

Email:

socialsupport@phones4u.co.uk

Location:

Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,
Staffordshire
ST5 9QD

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Phones 4u 5 star review on 11th November 2024

Lewis Ortega

Phones 4u 5 star review on 19th January 2024

James Garvey

Phones 4u 5 star review on 30th June 2023

Allan C Thompson

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Phones 4u 5 star review on 21st April 2023

Graves C Roman

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Phones 4u 5 star review on 12th April 2023

Ian F Jefferson

Phones 4u 5 star review on 3rd March 2023

Brandt Moore

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They are very friendly very polite and couldn't ask for better”

Helpful Report

Posted 10 years ago

“Very helpful staff and extremely happy with the price plan for my new iPhone 5S - better than what CPW and Vodafone were offering”

Helpful Report

Posted 10 years ago

“I keep telling you.... I am not Helen and I don't live in England! I don't have a phone with phones 4 U”

Helpful Report

Posted 10 years ago

“Didn't think it's a very good service due to the phone I purchased has been cut off all ready for no reason”

Helpful Report

Posted 10 years ago

Hello Robbie, Thanks for your post! I'm so sorry to hear that your phone has been disconnected, we can certainly investigate this for you. What we will do is speak to the network to find out why it has been disconnected for you, as it's not something that Phones 4u will have done. Thanks, Sam.

Posted 10 years ago

“Rubbish, would not recommend. Stuck with a contract for 2 years that I didn't want all because it was done via a phone call. A phones4u agent messed my contract up now I'm stuck with it!! Avoid!!!!”

Helpful Report

Posted 10 years ago

“Will never shop again”

Helpful Report

Posted 10 years ago

“Service with delivery of phone was what you would expect , but during my application for a phone from phones for u I was offered a free gift which made me very interested so I decided to get a contract , I choose the Xbox1 . When I phoned your customer services I was told that no such offer existed. I feel that I was mis sold this offer and if I had known this then I would not have went ahead with the phone”

Helpful Report

(P4U Web) - Posted 10 years ago

“Deals weren't explained as such,customer adv was just after me getting into d deal.wont be shopping with sharks anymore”

Helpful Report

Posted 10 years ago

“Deals weren't explained as such,customer adv was just after me getting into d deal.wont be shopping with sharks anymore”

Helpful Report

Posted 10 years ago

“Awful service ripped me off for four months will never use again”

Helpful Report

Posted 10 years ago

“Was supposed to receive free speakers with my phone. they never arrived. when i called phones4u i was told they would look into it. havent heard back from them since”

Helpful Report

Posted 10 years ago

Hi Joe, Thank you for leaving your comments. I'm really sorry that you've still not received your free speaker, and that even after speaking with us it has still not arrived. This will be looked into and fedback to the relevant individuals/departments. I have got access to your account, so this is something that I will look at for you and get requested. I will email you within the next hours with the details. Thanks, Sam.

Posted 10 years ago

“Ordered my phone on a Tuesday night at 9 pm received my phone next day at 3 pm brilliant service set up phone no problem excellent all over would highly recommend also customer service was excellent”

Helpful Report

(P4U Web) - Posted 10 years ago

“I found the people at phones4u polite, helpful and pleasant. Only gripes are, that when I signed up through phones4u on EE, I was told that there shouldn't be a rise in my contract price until next year, yet within 6 weeks I was informed of a rise in cost. I wasn't warned either, that on EE any text over 160 characters, this includes spaces, would cost the same as a picture message or even if it was a short message with an icon added was the same. I thought I had unlimited texts on my package.I chose a reasonable monthly package of £37 but was getting bills nearly £ 10 more so beware, good deals with EE aren't so good. I still feel that this should have been pointed out as I would definitely not have gone with a EE.”

Helpful Report

Posted 10 years ago

Hello Jill, Thanks for your post! It's lovely to hear that when you brought from us, the service received was polite, helpful and friendly - it's exactly what we want to hear! I'm so sorry in regards to the the EE contract you've taken, the details that you mention are not something that is within our control. It is at the network's discretion if they increase their price plans, and if this is done it's normally inline with inflation and they will notify you about. Thank you again for your comments, they will be passed on and taken on board for future consideration. Thanks, Sam.

Posted 10 years ago

“Staff were helpful and seemed to understand my needs. Phone arrived on time and no problems thus far.”

Helpful Report

Posted 10 years ago

“Staff were helpful and seemed to understand my needs. Phone arrived on time and no problems thus far.”

Helpful Report

Posted 10 years ago

“Very friendly informative and go the extra mile to help”

Helpful Report

Posted 10 years ago

“Not only was my new phone broken when I recived it but when it was replaced and I finally got my phone back after nearly 3 weeks it was a different colour. Plus what was in the add for this phone was a free tablet plus £50 Google play voucher . I only got the tablet . I've called and been into the shop 2 times and ever time I was told I would get my voucher I never received it . Will not be coming to you guy again when my partners phone needs upgrading.”

Helpful Report

Posted 10 years ago

“The phone I bought stopped working. No one would initially speak to me. After further calls they said they would phone me back. This didn't happen. After an e mail they discovered that apparently this number was not mine although I had been using it for 6 weeks!. It was agreed the mistake was yours and that this would be rectified in 48 hrs. This did not happen. 3 weeks on I was still waiting! I then received a message that the fault was now rectified. This did not happen. I the sent another e mail and was called back. The advisor said she would recompense me but the the phone would not be working until the 19th July. I pointed out that the contract with you had not been honoured and wished to withdraw. She said that I cannot cancel the contract. This seems to be verging on customer abuse!! The situation has caused me much distress at a time when I have have really needed a phone. Apparently the number which is mine had been transferred to a business, this is not true as I myself have tried to ring the number. So it is not the case that I need to wait until the 19th July. The number stopped working suddenly after 6 weeks so this fault should have been rectified immediately. E Whitney”

Helpful Report

Posted 10 years ago

“Excellent service, the live chat was great, mobile arrived quickly to work address.”

Helpful Report

Posted 10 years ago

“Applied in store for a pay monthly contract and was declined following a credit check. This is nonsense I recently obtained a copy of my credit history and work in banking so know my credit is fine. I re-applied for the exact same deal online via Phones4u and was approved. Poor service as presumably the sales assistant keyed my info incorrectly in store causing the fail.”

Helpful Report

(P4U Web) - Posted 10 years ago

Hi Philip, Thanks for your post! I am so sorry about this, all orders that are placed are subject to the relevant security and credit checks. The information for the credit check is passed onto the chosen network for you and they complete this on our behalf. I am so sorry for any inconvenience that has been caused. Thanks, Sam.

Posted 10 years ago

Phones 4u is rated 3.1 based on 657 reviews