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Phones 4u Reviews

3.1 Rating 657 Reviews
44 %
of reviewers recommend Phones 4u
Company Reviews Questions Metrics
3.1
Based on 657 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Customer Service
Communication Channels
Live Chat, Email
Queries Resolved In
Under An Hour
Read Phones 4u Reviews
Visit Website

Phone:

0844 871 2253

Email:

socialsupport@phones4u.co.uk

Location:

Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,
Staffordshire
ST5 9QD

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Phones 4u 5 star review on 11th November 2024
Lewis Ortega
Phones 4u 5 star review on 19th January 2024
James Garvey
Phones 4u 5 star review on 30th June 2023
Allan C Thompson
Phones 4u 5 star review on 21st April 2023
Graves C Roman
Phones 4u 5 star review on 12th April 2023
Ian F Jefferson
Phones 4u 5 star review on 3rd March 2023
Brandt Moore
Phones 4u 5 star review on 3rd March 2023
Brandt Moore
6
Anonymous
Anonymous  // 01/01/2019
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Florence
Verified Buyer
“Quick delivery but was supplied with the wrong sim unfortunately. I called the manager at Woolwich branch who asked me to come in. The manager at Woolwich was very professional, apologised on behalf of the company and provided the right sim. This is professionalism at the highest standard. please send my appreciation to the manager at Woolwich.”
Helpful Report
(P4U Web) - Posted 10 years ago
Paul
Verified Buyer
“When in the shop buying a product staff could not have been more helpful. After sales care could not have been worse. All staff in store and on the phone and online all refused to help.”
Helpful Report
Posted 10 years ago
Hi Paul, Thanks for leaving your feedback. I'm really sorry to hear of the experience you've had with us after purchasing your phone. I can assure you that this is not the level of service that we expect from our staff, and if it was that there was a problem with anything we would hope that we can get this sorted for you. If there is something that you would like us to look into then please feel free to contact us on socialsupport@phones4u.co.uk, or by using our Live Chat Facility located on the Support Section of our website: http://bit.ly/1qZorf1. Thanks, Sam.
Posted 10 years ago
Ali
Verified Buyer
“I bought a pay as you go phone online on Orange. I had the phone delivered in 2 days which was good, but that's where it ends. I received a sim pack which allegedly had the £10 top up on there already which is impossible but still I believed them. After waiting over 4 days for the top up to come through and speaking to them via online chats on numerous occasions, I was promised that I'd get the £10 refunded into my account. I had to confirm my account details with them which I did and I tripled if not quadrupled checked my details before hitting send. They confirmed it was the correct account details as I purchased the phone through the same account and was told the money would go straight through. I again accepted their apology and fell for their lies. My money STILL hasn't come, neither has the £10 top up I paid for. Never again will I do business with them and neither will my close friends and family as they know about this. What's £10 to these millionaires? Why steal from a repeat customer? Shame on you.”
Helpful Report
(P4U Web) - Posted 10 years ago
Hi Ali, Thanks for your post! I'm so sorry to hear about the experience that you've had since buying a Pay As You Go from us. I can assure you that the service and experience that you have detailed is not what we expect. All Pay As You Go phones do come with £10 top up pre loaded onto the Sim Card, this is then activated within a maximum of 48 working hours of having the phone. I'm so sorry that for some reason your top up was not activated correctly, and that it took so long for the £10 to be refunded, this will be fedback to the relevant department. I've taken a look at your account and I can see that you have since spoken with our Live Chat Team and they have arranged the refund for you. This payment should now be in your account as we advise to allow a maximum of 6 working days. Again I am so sorry for the inconvenience caused. Thanks, Sam.
Posted 10 years ago
Eben
Verified Buyer
“I've bought two phones so far and all transactions have gone smoothly.”
Helpful Report
Posted 10 years ago
John
Verified Buyer
“I went Phones 4U as they were able to offer several network providers as my signal with Tesco mobile at my home was poor. I was advised that EE would be much better and therefore I switched to them. However now with EE I often don't have any connection at all so therefore I was wrongly advised and sold.”
Helpful Report
Posted 10 years ago
Hi John, Thanks for your post! I'm really sorry to hear that you're experiencing problems with your signal. At point of sale we will check your postcode with your chosen network, as this does give us an idea of what the signal will be like. I can see that with EE it is showing as good signal for your area. What I would advise is speaking to EE to run more in depth signal checks for your area. If there is no improvement, then you can speak with them to see if they do any sort of signal booster box. I am really sorry for the inconvenience caused. Many Thanks, Sam.
Posted 10 years ago
Frank
Verified Buyer
“had no probs using my local shop time and time again, my only problem i have had lately was with a z1 phone it had a fault and both yourself and sony refused to fix it as a bit of paper wit imei number couldnt be seen, sent it back to vodafone who fixed it no probs and found the bit of paper in phone stating it had slip down”
Helpful Report
Posted 10 years ago
Jit
Verified Buyer
“Good price with a reasonable customer service. There are times when you get an advisor who does not appear to be interested when asking questions about the phones (especially as you are not looking for one with a price plan) but come back another time and find another assistant who would love to help you. Love the Click and Collect service but wondering how accessible this will be in light of Curry's merger with Carphone Warehouse. Yes I will buy from them again.”
Helpful Report
Posted 10 years ago
Neil
Verified Buyer
“My PUK code transfer from vodafone to EE is an absolute disaster, and I can't help but take this out on phones4u also. 2 and a half weeks without functioning incoming calls or outgoing or incoming texts.”
Helpful Report
(P4U Web) - Posted 10 years ago
Hello Neil. Thanks for your comment. I'm sorry to hear that the transfer of your number has not been as smooth as it could be. When transferring your number from one network provider to another, this is a process that Phones 4u don't complete. It is done completing by the 2 networks themselves, if it us that you have moved to EE then I would advise speaking to them in regards to getting the number activated. I am sorry for the inconvenience and delay. Thanks, Sam.
Posted 10 years ago
James
Verified Buyer
“The phone i ordered is great and was delivered on time but it took 4 days to get it all up and running so i couldnt txt or use the internet and once i rang and asked to cancel my contract because i couldnt use the phone then magicly an hour later it was all working fine then a week later i get a bill with £50 added extra to my monthly bill with no explanation as to why.I would never of got it in the first place if i new i would have this much trouble and ive only had the phone for 2 weeks now.But yeah phones4u are great”
Helpful Report
(P4U Web) - Posted 10 years ago
David
Verified Buyer
“Excellent service excellent delivery system 10 out of 10”
Helpful Report
(P4U Web) - Posted 10 years ago
Phil
Verified Buyer
“I was given several pieces of information about how long it would take for my new phone to activate, so I followed what the on line help section said, which said phone if over 24 hours have elapsed, only to be told it would be up to 4 working days. Irritated by the conflciting information, and also I think it should be made clear up front there will be a significant delay, as I would have purchased elsewhere.”
Helpful Report
(P4U Web) - Posted 10 years ago
Hi Phil, Thanks for your post! I'm so sorry for the inconvenience and delay that has been caused with the connection of your new upgrade. I understand that you have since spoken with a member of our Customer Service Team and they confirmed the process and timescales, as it was an upgrade you should still have had access to your old Sim Card. Thank you for providing us with your feedback on this, I will make sure it is passed on for future consideration. Thanks, Sam.
Posted 10 years ago
Adrian
Verified Buyer
“easy transaction and fast delivery”
Helpful Report
(P4U Web) - Posted 10 years ago
Chris
Verified Buyer
“Saw phone on website but went to local store as my daughter's phone had broken and wanted it quickly, store told me phone had been dis-continued and website was out of date, orders it 1 hours later on phone and arrived 2 days later. Store just wanted to sell me another more expensive phone through them and not the website. Don't go into stores and ask as you don't get the truth. (Wrexham store based in Currys by the way)”
Helpful Report
(P4U Web) - Posted 10 years ago
Hello Chris, Thanks for your post! I'm so sorry to hear about the experience that you've had in one of our stores. I can assure you that this is not what we like to hear and we will certainly be picking this up with the store. Thank you for making us aware about this, this will be passed on in order ti improve future service. Thanks, Sam.
Posted 10 years ago
Karen
Verified Buyer
“I bought a phone on contract for my daughter, I asked could there be some sort of block put on it so she did not run up a huge bill. The answer was no she just needed to turn something off on her phone and she would use the household wifi. A larger than expected bill arrived for her first payment so I again rang up and asked if there could be some sort of block on and the advisor again said no. The next month the bill was £60+ and I rang again very upset, the advisor said she could this time block my daughter from using the internet and she could only use the available wifi. I wanted to know why she could do this but the previous advisors could not, she said she could not answer for other peoples actions. I emailed twice a complaint letter and both times received an email saying someone would get back to me, no one ever did. I was most upset as I'm not on a high paid job and only agreed with my daughter to take the contract out if the bill was low. I would not recommend your services to someone else. I can imagine I will hear nothing back from this also but if you care to my address is karenb2503@hotmail.co.uk”
Helpful Report
Posted 10 years ago
Amanda
Verified Buyer
“Really good serive in the begining but was promised things i have not had the use of so dont rate the after care”
Helpful Report
Posted 10 years ago
Hello Amanda, Thanks for your review! I'm sorry to hear that the level of aftercare service has not been the best, we do only accept the highest standard to be provided at all times. If you could drop us an email at socialsupport@phones4u.co.uk, with a little more information about what's happened and what you've not had use of we'll be more than happy to take a look into your account. Thanks, Sam.
Posted 10 years ago
Lina
Verified Buyer
“Disappointed. I've bought an iPhone sim free phone, but for some reasons the device was locked to O2 tesco. It's was waste of money:(”
Helpful Report
Posted 10 years ago
Hello Lina, Thank you for posting your review. I am ever so sorry to learn that you received a locked phone. I can see that you reported this to us in May and this has been taken down as internal feedback. We have recommended speaking to O2 in order to query unlocking the device. If you haven't already been in touch then you may reach them by dialing 08448 090202. Kind regards, Amy
Posted 10 years ago
John
Verified Buyer
“Purchased contract phone galaxy s5. Was told I didn't need to do a thing and I could keep my number and wouldn't need to set up voice mail. My old phone simple went dead half a day before my new phone arrived, being self employed this means I probably lost business. When the new phone arrived I put new sim in and thought great. Couple of days went by. Thought it strange I had no voice mail. Checked to find it no longer was active. So I recorded a new message as the original one wasn't their as I was told it would be. Thought great couple of days later still no messages. Then I checked from another phone to find it still didn't work. Had to phone them up to find they needed to activate it their end. Finally voicemail sorted and probably a few jobs lost. A month later i get a letter saying im in debt for non payment. How? I gave them all dorect debit info etc.. was told it would be done automatically. Another call tp sort this out. Few months later I get a letter saying the insurance I took out for the phone is invalid because I have not made any payments. How? The money going out for the insurance was showing on my bank statement they had been taking it. Another call they said sorry it was a mistake. So I cancelled the insurance. My advice don't bother with them.”
Helpful Report
Posted 10 years ago
Kayleigh
Verified Buyer
“no problems whatsoever.”
Helpful Report
Posted 10 years ago
Daniel
Verified Buyer
“Really not happy with Phones4U! I took out a fairly pricey deal for and iPhone 5s on an EE contract because they offered £100 cash back via a deal my company offered through rewardsgateway.co.uk. Now, 3 months down the line, Phones4U have refused to honour this, with no reason given. Suffice it to say I feel totally ripped off and will not be sticking around when my lock-in expires!”
Helpful Report
Posted 10 years ago
Hi Daniel, I'm sorry for any confusion. As the offer is through Reward Gateway you shall need to speak to them regarding how you may receive your cashback. I have located a contact number for you; 020 7229 0349. I hope this helps and thank you for porting your review. Kind regards, Amy
Posted 10 years ago
Claire
Verified Buyer
“My last visit to arena resulted in me falling down the concrete stairs due to the stairs being wet and nobody from the arena has contacted myself to make sure i was okay or apologise for the injuries that resulted from the fall. The lids need to stay on drink so they are not spilt everywhere !!!! The arena needs refurbishing and re flooring badly !”
Helpful Report
Posted 10 years ago
Hi Claire, Oh dear! I'm so sorry to hear this. I hope you are ok. I've located a contact email address for you: feedback@phones4uarena.co.uk. Thank you for posting your review. Kind regards, Amy
Posted 10 years ago
Phones 4u is rated 3.1 based on 657 reviews
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