Phones 4u Reviews

Name: Phones 4u
Address: Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,, Staffordshire
Rating: 3.10

3.1 Rating 657 Reviews

44 %

of reviewers recommend Phones 4u

Company Reviews

Questions

Metrics

3.1

Based on 657 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

0844 871 2253

Email:

socialsupport@phones4u.co.uk

Location:

Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,
Staffordshire
ST5 9QD

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Phones 4u 5 star review on 11th November 2024

Lewis Ortega

Phones 4u 5 star review on 19th January 2024

James Garvey

Phones 4u 5 star review on 30th June 2023

Allan C Thompson

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Phones 4u 5 star review on 21st April 2023

Graves C Roman

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Phones 4u 5 star review on 12th April 2023

Ian F Jefferson

Phones 4u 5 star review on 3rd March 2023

Brandt Moore

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had to return a Moto G SIM Free handset straight away because it was sold without a charger and the Phones4U web site was not clear on this. It has taken 10 days for them to send a return self-addressed envelop. I can imagine it would take couple of weeks before my money is refunded.”

Helpful Report

Posted 10 years ago

Hi John, Thanks for getting in touch. I am really sorry for the inconvenience that this has caused, I believe with this particular phone the manufacturer only provide the USB cable so that you connect to your laptop/PC. I'm so sorry about this, and understand that our Customer Service Team did take a look and offered to cover the cost of a charger for you. In regards to the return the bag should not have taken that long and should have been with you within a maximum of 5 working days. I've checked your account and can see that the refund has been processed, so do hope everything is now okay? Thanks again for getting in touch. Sam.

Posted 10 years ago

“I am very pleased with the service I have received. I am also very pleased with my new phone. Thank you.”

Helpful Report

Posted 10 years ago

“The service is ok but I don't seem to be able to get in touch with anyone about a problem I have in that the new case photo button doesn't register with the phone itself”

Helpful Report

Posted 10 years ago

“Item I orderd is not in stock and there is no confirmation when it will ever be.”

Helpful Report

Posted 10 years ago

Hi Dekland, Thanks for getting in touch and leaving some feedback. I'm sorry you had to wait so long for your phone and gift, this particular deal was in high demand which was the main cause behind the delay. Now that you have received both I hope all is well. Thanks again, Hugh

Posted 10 years ago

“Very helpful, I felt like they were trying their best to get me the right deal. Have recommended them to friends of mine.”

Helpful Report

Posted 10 years ago

“Absolutely terrible service, would not recommend phones4u to my worst enemy. Complaint raised and going to ombudsman”

Helpful Report

Posted 10 years ago

Hi Kelly, Thanks for getting in touch and leaving a review. I'm sorry that you would not recommend us. I can see you placed an order that unfortunately did not pass our checks, and that you called to say you had received an email confirming this. I'm sorry that you felt this was unsatisfactory. I hope we can have your custom in the future and change your opinion of Phones 4u. Thanks again, Hugh

Posted 10 years ago

“very good helpful and quick”

Helpful Report

Posted 10 years ago

“Great assistance with picking phone and contract via the 'chat' facility. The person on chat vanished despite saying she would hang on for the order number.....anyway I processed the payment for the phone and then 20 mins later received an email advising my order had been cancelled..... I have no credit problems and have held a mobile with O2 for over 15 years. Since them I receiving a multitude of calls and emails asking why I did not proceed with the order! Shambles!”

Helpful Report

Posted 10 years ago

Hi Zoe, Thanks for getting in touch. I'm really sorry to hear that you're order was not successful. All orders that are placed are subject to the relevant security and credit checks, and the credit check is completed by the network themselves. I'm sorry to hear that you're been bombarded by us on the phone, what I'll do is drop you an email and if you can let me know the number we're calling you on I'll get this removed. Many Thanks, Sam.

Posted 10 years ago

“Good service, phone arrived next day and was cheapest deal on the Internet.”

Helpful Report

Posted 10 years ago

“Phones 4 U are easy to deal with they keep you informed and there delivery is super fast next day delivery which you can track. All in all a hassle free experience. Would recommend.”

Helpful Report

Posted 10 years ago

“not happy with the service at all!”

Helpful Report

Posted 10 years ago

“Quick and no hassle”

Helpful Report

Posted 10 years ago

“Phones4u's customer service was so far beyond what I'd expected it to be. They were polite and efficient and helped me find the very best deal for my phone. I'd recommend them to anyone.”

Helpful Report

Posted 10 years ago

“i got one phone from phones4u . from month i m trying to get get one more phone ...i m getting decline i dont knw why ? whts the reason”

Helpful Report

Posted 10 years ago

Hi Sameer, Thanks for getting in touch. I'm really sorry to hear that you've not received your second order. When placing an order with us you will be subject to the relevant security and credit checks. If you do have an existing line already then the network will assess you for an additional line. I am really sorry for the inconvenience caused, you can always replace the order with a different network on 08000 725855. Thanks, Sam.

Posted 10 years ago

“I'm waiting for a new phone from the ninth of June. Now they said that i got it at the end of the month. They sell something what they do not have. This is outrageous. I mgrounded for a month without a phone. This is my last purchase in phone4u.”

Helpful Report

Posted 10 years ago

Hi Joanna, Thanks for getting in touch and writing your review of Phones 4u. I'm really sorry to hear that there was a delay in receiving your new order, when you place an order with us it is subject to the relevant checks and also stock. I can assure you we will aim to get your phone to you as quickly as possible, I've checked your order and can see this has now been delivered and I do hope that everything is okay. Thanks again, Sam.

Posted 10 years ago

“The phone support team were incredibly helpful and nice even when I was arranging to return my phone. Will definitely consider phones4u for my next contract phone.”

Helpful Report

Posted 10 years ago

“i like to use you services as its signal strength is very good. customr services ver friendly and cooperative.”

Helpful Report

Posted 10 years ago

“Great fast service. Always use phones4u when buying a mobile.”

Helpful Report

Posted 10 years ago

“not a very entertaining experience the phone arrived on time ? why no instruction manual being a novice with phones I had to go out and buy a manual , no conection due to the sim card being faulty 2 days later new sim card arrives now 3 days unable to understand instructions due to staff on the phone not speaking or understanding English took 4 days to get things sorted out I would not repeat the experience again very stressfull”

Helpful Report

Posted 10 years ago

Hello Brian, Thank you for getting in touch and leaving your comments. It's great to hear that you're new phone arrived on time :) In regards to the instruction manual, these are no longer provided by the manufacturers in the box. Instead what you can do is visit your manufacturers website and you will be able to download a copy to your PC. I am really sorry to hear about the experience you've had and hope it doesn't put you off. Rest assure that I will be making sure your comments are passed on so that it can be improved in future. Kind Regards, Sam.

Posted 10 years ago

“The whole process of applying for a contract was very easy”

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Posted 10 years ago

Phones 4u is rated 3.1 based on 657 reviews