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Phones 4u Reviews

3.1 Rating 657 Reviews
44 %
of reviewers recommend Phones 4u
Company Reviews Questions Metrics
3.1
Based on 657 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Customer Service
Communication Channels
Live Chat, Email
Queries Resolved In
Under An Hour
Read Phones 4u Reviews
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Phone:

0844 871 2253

Email:

socialsupport@phones4u.co.uk

Location:

Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,
Staffordshire
ST5 9QD

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Phones 4u 5 star review on 11th November 2024
Lewis Ortega
Phones 4u 5 star review on 19th January 2024
James Garvey
Phones 4u 5 star review on 30th June 2023
Allan C Thompson
Phones 4u 5 star review on 21st April 2023
Graves C Roman
Phones 4u 5 star review on 12th April 2023
Ian F Jefferson
Phones 4u 5 star review on 3rd March 2023
Brandt Moore
Phones 4u 5 star review on 3rd March 2023
Brandt Moore
6
Anonymous
Anonymous  // 01/01/2019
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John
Verified Buyer
“This is the third time my wife and I have got our mobile contracts through Phones4U, and it has always been dealt with in an efficient, friendly manner. It is a very confusing market out there with so many different tariffs from so many providers, but Phones4U are competent in sorting out the most cost-effective solution. The only minor criticism would be that I would appreciate more technical expertise regarding the features of the most recent models of smartphone, but I realise that this is a big ask considering how many features there are now available.”
Helpful Report
Posted 10 years ago
James
Verified Buyer
“The phone was the best price I could get, and the delivery was incredibly quick (I ordered in late afternoon and it came about 14 hours later!)”
Helpful Report
Posted 10 years ago
Chris
Verified Buyer
“Was told that I would get roaming free but can't see it on my account so seems that the phone companies are following the banks telling people anything to get a signature, also haven't had my £20 for recommending my wife who has also signed a new contract.”
Helpful Report
Posted 10 years ago
Martin
Verified Buyer
“The team at Wakefield Ridings centre were very helpfull making every effort to get the right deal for me. They explained all the offers and things available before finalising my bespoke package, un like the "car phone warehouse" where they were happy to point me in the direction of a poster on the wall with the current offers on. A week later when i needed help setting up sky sport on my phone the team helped again and spent half an hour showing me a phone numpty how to operate it correctly. Many thanks Phones 4 U”
Helpful Report
Posted 10 years ago
Cameron
Verified Buyer
“samsung galaxy s5 is terrible!!!”
Helpful Report
Posted 10 years ago
Hello Cameron, Thanks for getting in touch. I'm really sorry to hear that you're unhappy with your Galaxy S5, it has been a popular phone with us. If you're experiencing technical problems on the phone then you can always contact our Tech Team on 08448 712233, and they will be more than happy to complete some diagnostics on the phone for you. If you do need any more assistance then please feel free to log onto our Live Chat facility located on the Phones 4u website. Thanks, Sam.
Posted 10 years ago
Patrick
Verified Buyer
“Still waiting for my £50 cash back after nearly 40 odd days. Fed up of talking to customer service about this matter. Must of spoke to every employee you have working there. None seem to have a clue to be honest. Nothing will get done about this matter know doubt!! Not happy!”
Helpful Report
Posted 10 years ago
Hi Patrick, Thanks for getting in touch, I'm so sorry to hear that there has been a delay in getting your £50 cashback. I have checked your account and I can see that this has now been raised and should have been in your account by the 23/07. Again I'm so sorry for the delay and inconvenience caused. Thanks, Sam.
Posted 10 years ago
Martyn
Verified Buyer
“VERY GOOD SERVICE, I WILL GET MY NEXT PHONE FROM THEM.”
Helpful Report
Posted 10 years ago
Sandra
Verified Buyer
“No problems, fast delivery, great little phone, just what my daughter wanted, does everything a good quality phone should, nice pocket size and a great price.”
Helpful Report
Posted 10 years ago
Rehan
Verified Buyer
“Great service will recommend”
Helpful Report
Posted 10 years ago
Mary
Verified Buyer
“A very neat phone . Easy to use and compact. Only problem I have is that I cannot get a reception in my bungalow and so have to go outside to make or receive calls. Very inconvenient!”
Helpful Report
Posted 10 years ago
Christopher
Verified Buyer
“The staff at the shop in Maidenhead where I purchased the deal were fantastic. Sadly, I have two issues. The first is that I was bombarded with cold calls/e-mails in the first two weeks and I have spent a lot of time (and money calling premium numbers) trying to stop this and finding out how they all got my details. It would appear that this was done though Phones4u and Vodaphone when I clearly stated on the contract agreement over the phone that my personal details are not to be given to any third party. The second is there seems to be intermittent problems when needing to charge my phone as sometimes will not charge and I do not know if it is the phone or the charger with the problem. Will someone contact me to acknowledge these issues and offer me a solution/advice?”
Helpful Report
Posted 10 years ago
Hello Christopher, Thank you for posting your review. I'm sorry for the inconvenience caused from the calls and emails that you've been receiving. I can confirm that Phones 4u do not pass your details on to any 3rd parties. Your details are stored securely on our system and will only be passed to the network you choose and our insurance company if selected. I am sorry for any inconvenience caused. Thanks, Sam.
Posted 10 years ago
Campbell
Verified Buyer
“Very good”
Helpful Report
Posted 10 years ago
Karl
Verified Buyer
“Took out a new contract inn Ee, taking my orange number with me! After a few days of the cooling off period changed my mind, rang to cancel my contract to be told as its an extension of my contract I couldn't cancel it! Wasn't told when selling the contract too me!”
Helpful Report
Posted 10 years ago
Hi Karl, Thanks for getting in touch and leaving your review. I'm really sorry to hear that you changed your mind on the upgrade that you placed. At the time that you took out your upgrade with us, as it is a continuation of a previous agreement that you had then there is no cancellation period. This will have been advised and read on the legal script with the sales agent when placing your order. I am really sorry for any inconvenience that this caused. Kind Regards,
Posted 10 years ago
Paula
Verified Buyer
“great little phone with a great little price i would recommend to anyone to at least have a look on their website before purchasing a phone elsewhere because i looked at many different other phone retailers and this one by far was the better price and the better delivery which is very fast i would to add!”
Helpful Report
Posted 10 years ago
Julie
Verified Buyer
“Good technical help followed by an very good buying experiance”
Helpful Report
Posted 10 years ago
Hamish
Verified Buyer
“i am very unhappy with my service i ordered my new phone upgrade on 21st May 2014 and writing this today i still have not got my phone working. run down of events - - Phone call asking me to upgrade phone i agree but guy selling me phone noted the wrong phone size 16gb instead of 64gb size. (Order conformation 1001896842) - I correct him on same call but got told that it had already been processed and sent out in space of 5 mins of call but he would send out a return bag and as soon i recieve phone send it back. - Bag arrives Thursday 22nd and phone arrives Friday 23rd i phone up to ask what to return and get told by lady to send everything back including SIM. - Send everything back on Friday 23rd May recorded delivery - Get email conformation of return on 29th May - Phone back as advised because i would have to pay Money gave details and paid the £99 for 64gb phone. - Nothing apears so i phone back on Monday 2nd of June explain details and get told the order had not gone through. - New order raised with £50 off for my trouble (order ref - 1002140342) - New phone arrives Thu 5th June but no SIM card - Phone up to ask about it and get told i should have kept original SIM which wasnt what i was told originally. - Request for new SIM raised on 5th June. - No sign of new SIM by Wed 11th June i phone up to check and told been sent out but another request been raised. - New SIM arrives in post Sat 14th June. - I do as it says to change over number and leave it. - Spend the week phoning between phones 4 u & EE trying to get to bottom of problem of phone not changing. - finally on Friday 20th June someone found the problem was EE didnt have activation for my new SIM because phones 4 u had activated the Original SIM with the 16gb phone which got sent back and nothing EE could do until this was changed. - Called phones for u explained this and on the Friday for about 1 hr my new phone worked with my correct number until about 16.30, then read no service again. - i thought was maybe just in process so left it for weekend but on Monday 23rd it still wasnt working i called phones 4 u and got told was EE issue and to phone them. - spend week phoning EE trying to get fixed only to be told would be 24 hrs one day then 3 days. - Phone EE on Friday 27th to say ive not had phone for 2 weekends and cant have a third only to be left put on hold for half an hour then someone hung up. - i called back and get told that problem had been sent to MNP Porting which would take 24hrs and phone should be working Friday afternoon but might be Friday at 0.00 that cross over happened. - again nothing happens over weekend and this morning my phone still says no service. - I have called EE again today and have been told that the have made it urgent case and put to level two management for change over to happen but again got told it could take three days. - explained i am away on Holiday on Friday 4th July and need my phone. - I know the last couple of weeks of problems have been more on EE but i did buy the phone from Phones 4 u & thought you would have a contact that could of pushed issue to get fixed. - i am now at the point if nothing has changed by Wednesday i will go into the phones 4 u shop in elgin hand my phone back and cancel the contract. I have never had this much trouble changing a phone before even between networks it normally all changed over within 2 days this saga has been going on for more than a month now.”
Helpful Report
Posted 10 years ago
Hi Hamish, Thank you for getting in touch and leaving this feedback. I'm sorry to hear of the experience you have had to date. I can assure it is not what we want for any customer and I can only imagine how frustrating it has been for you. I have looked into the issue timeline on your account and have fed back to the relevant teams to make sure the service provided is smoother and more efficient for the customers concerned. I can see that you have not made contact since June and so I hope your issue is now resolved. Feel free to chat to us on our Live Chat facility by visiting support.phones4u.co.uk. Live chat is the best route for us to help you out as quickly as possible. Thanks, Hugh
Posted 10 years ago
Michael
Verified Buyer
“The majority of the service provided was good however I am still waiting for payment of £50. When I changed my contract with yourselves I was told I would need to pay £100 to cancel my current contract, and I would receive £99 to cover this cost. On top of this I was told I would receive an additional £50 automatic cashback, which I have not received. I also feel that it took too long to receive my money back in the first instance as I had to wait almost 1 month to be reimburesed.”
Helpful Report
Posted 10 years ago
Shehzada
Verified Buyer
“More Than 6 weeks since I purchase my new contract. No phone service as yet. Cant make or receive a call. My new phone is continuously dead from last 6 weeks. When I ring the network (EE) they put my phone down. Gave them my PAC code about 4 weeks ago. Got their confirmation email the my old number will be activated in 4 days but still no luck. I am deeply regretting my decision to go with phones4u.”
Helpful Report
Posted 10 years ago
Kathleen
Verified Buyer
“Very easy transaction and staff excellent”
Helpful Report
Posted 10 years ago
Kathleen
Verified Buyer
“Very easy transaction and staff excellent”
Helpful Report
Posted 10 years ago
Phones 4u is rated 3.1 based on 657 reviews
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