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Phones 4u Reviews

3.1 Rating 657 Reviews
44 %
of reviewers recommend Phones 4u
Company Reviews Questions Metrics
3.1
Based on 657 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Customer Service
Communication Channels
Live Chat, Email
Queries Resolved In
Under An Hour
Read Phones 4u Reviews
Visit Website

Phone:

0844 871 2253

Email:

socialsupport@phones4u.co.uk

Location:

Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,
Staffordshire
ST5 9QD

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Phones 4u 5 star review on 11th November 2024
Lewis Ortega
Phones 4u 5 star review on 19th January 2024
James Garvey
Phones 4u 5 star review on 30th June 2023
Allan C Thompson
Phones 4u 5 star review on 21st April 2023
Graves C Roman
Phones 4u 5 star review on 12th April 2023
Ian F Jefferson
Phones 4u 5 star review on 3rd March 2023
Brandt Moore
Phones 4u 5 star review on 3rd March 2023
Brandt Moore
6
Anonymous
Anonymous  // 01/01/2019
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Hannah
Verified Buyer
“Was given £50 cash back with the new contract. Got the phone 5 weeks ago called them twice and still no money.”
Helpful Report
Posted 10 years ago
Ibitsam
Verified Buyer
“Excellent customer service”
Helpful Report
Posted 10 years ago
Robert
Verified Buyer
“I contacted Phones4u in search of an upgrade. The initial contact was fine and I received my new phone the following day. I was promised a free Galaxy Gear with the purchase and was told that I would have to wait 20 day for the GG. There was no further contact. NO letter, call or e - mail confirming the GG. 20 days later I had to contact P4U. I did not receive any contact from P4U, I had to chase the GG. I'M NOT IMPRESSED BY CUSTOMER CARE, VERY LACKING AND POOR EFFORT.”
Helpful Report
Posted 10 years ago
Simon
Verified Buyer
“Excellent price, fast delivery, very happy.”
Helpful Report
Posted 10 years ago
Ben
Verified Buyer
“Website easy to use and competitive prices. Found the phone I wanted and very quick delivery, no complaints.”
Helpful Report
Posted 10 years ago
Heather
Verified Buyer
“The service was great. But I didn't realise my direct debit would not continue so I missed a payment so it would be good to be told about that.”
Helpful Report
Posted 10 years ago
Stella
Verified Buyer
“Hello I got a new phone through your head office and I got told that he would cancel my old phone contract which he didn't and because of this we have been paying for a phone that hasn't been used since middle of May and now won't stop paying till next month because I was told that it was cancelled. Because of this I won't be using phone 4 u for my next contract in 2 years time. I feel like I have been lied to just to get the sale from me.”
Helpful Report
Posted 10 years ago
Susan
Verified Buyer
“every step of the way was a problem. Including waiting three days for the internet, quoted the wrong price, new phone delivery left in a bin without a signature and no direct debit set up”
Helpful Report
Posted 10 years ago
Tracy
Verified Buyer
“The charger wire for my new I-phone 5c stopped working after a couple of weeks. I reported it to phones 4u and was told I could go into my local branch to receive a replacement. When I went all they could offer me was a generic charger not a genuine Apple one. When you spend so much money on a contract you expect a genuine replacement NOT an inferior generic product. I contacted customer services and all they could offer me was a £15 money transfer so I could by my own genuine replacement. Apart from more inconvenience I was asked to provide my bank details, which I found un acceptable. Therefore Ive been left with a faulty I-phone charger and a generic replacement. Not good customer service and I won't be recommending Phones 4u”
Helpful Report
Posted 10 years ago
Naveen
Verified Buyer
“Got a nice phone and nice plan for me to us.. Thnx for phones4u and those who in customer support., really a nice experience”
Helpful Report
Posted 10 years ago
Karl
Verified Buyer
“I have purchased two contracts through Phones 4 U, on both occasions I have received friendly, informal yet professional advice. Nothing is ever too much trouble and I feel that I can always pop in and get a non bias advice on products. I am not going anywhere else. (Cirencester branch)”
Helpful Report
Posted 10 years ago
Graham
Verified Buyer
“No problem service. Contract sorted out in one evening. Phone received within a couple of days. Very Good”
Helpful Report
Posted 10 years ago
Alun
Verified Buyer
“U think the company are very port and there customer service is a joke, both in person and over the phone will never use this company again in my life. If the company wants to grow they have to take the negative comments aswell as the good on there site something they don't allow you to do.”
Helpful Report
Posted 10 years ago
Neil
Verified Buyer
“Disappointed I had to phone in order to get my cash back for my new phone but also that I am still receiving bills from my old network is a bit frustrating.”
Helpful Report
Posted 10 years ago
Douglas
Verified Buyer
“Customer service was pathetic, 3 phones upgraded 3 upgrades all mucked up. 6 weeks to sort out 3 upgrades. Will NOT use phones 4u again. Would not recommend to anybody.”
Helpful Report
Posted 10 years ago
Nicola
Verified Buyer
“I purchased an upgrade to the contract I have had direct with Vodafone for years as the price was good, which was fine and I received my new handset very quickly. It wasn't until I received my first bill I noticed I had been assigned a brand new contract with a new phone, meaning I now had two phone contracts, not what I asked for. This is matter is currently being investigated and upon listening to my initial conversation with the sales lady phones4u have admitted their mistake, I was mis-sold. The two members of the customers sales team I have spoken to have been easy to deal with and now im waiting for someone to phone me back to confirm if they can cancel the contract I didn't ask for in the first place, its been a week. I will be phoning back tomorrow to check on progress as payment has come out for the first month and it has to be dealt with before my next bill comes round.”
Helpful Report
Posted 10 years ago
Bikram
Verified Buyer
“Smooth process. Excellent service.”
Helpful Report
Posted 10 years ago
Ian
Verified Buyer
“Got a Brand new Iphone 5s on contract with Vodafone via Phones4u - noticed battery life was very poor (and worse than anticipated by apple). Visited a phones4u store - got fobbed off that "it takes a little while for the battery to optimize". So waited another four weeks - still the same thing. Contacted Phones4u and they said they couldn't replace as it was outside the 28 day rule!! Offered to send it away for repair - I declined, it was purchased and not fit for purpose from day 1. Huge mistake going to Phones4u - lesson learnt! Go direct to the provider next time and avoid the organ grinder at all costs!!”
Helpful Report
Posted 10 years ago
John
Verified Buyer
“The actual purchase of the phone was ok but two weeks later upon noticing a crack in the screen I took it to the Gateshead Metro Centre store to see what my options were for having the phone repaired. When I informed the manager I hadn't dropped or purposely damaged the phone I was called a liar in front of all the other staff & customers in the store... I will never use phones 4 u again.”
Helpful Report
Posted 10 years ago
Rajinder
Verified Buyer
“rubbish customer care very bad no one ever buy from them”
Helpful Report
Posted 10 years ago
Phones 4u is rated 3.1 based on 657 reviews
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