Phones 4u Reviews

Name: Phones 4u
Address: Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,, Staffordshire
Rating: 3.10

3.1 Rating 657 Reviews

44 %

of reviewers recommend Phones 4u

Company Reviews

Questions

Metrics

3.1

Based on 657 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

0844 871 2253

Email:

socialsupport@phones4u.co.uk

Location:

Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,
Staffordshire
ST5 9QD

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Phones 4u 5 star review on 11th November 2024

Lewis Ortega

Phones 4u 5 star review on 19th January 2024

James Garvey

Phones 4u 5 star review on 30th June 2023

Allan C Thompson

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Phones 4u 5 star review on 21st April 2023

Graves C Roman

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Phones 4u 5 star review on 12th April 2023

Ian F Jefferson

Phones 4u 5 star review on 3rd March 2023

Brandt Moore

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very efficient service & quick delivery. Also, the best deal found”

Helpful Report

(P4U Web) - Posted 10 years ago

“Excellent service”

Helpful Report

(P4U Web) - Posted 10 years ago

“Competitively priced phone & tariff with a professional & helpful service, so far ;) Spot on! :)”

Helpful Report

(P4U Web) - Posted 10 years ago

“Excellent service. Order processed and phone delivered really quickly.”

Helpful Report

(P4U Web) - Posted 10 years ago

“Toby H was a very good help and helped me make my mind up very easy. He gave very good advise and helped a lot of the other staff at the same time. Phones 4 u are a very good company and help people very well and i was very pleased leaving the shop on the day.”

Helpful Report

Posted 10 years ago

“Waste of time. They try to scam you not just over the phone but in store. It's very hard to trust them and see if your getting a good deal when all they want is the sale so they can just get there comission at the end of the month.”

Helpful Report

Posted 10 years ago

“Very impressed by delivery arrangments - kept well informed about time of arrival. Happy with what I bought - only problem is that T-Mobile want to charge £17.45 per month for a £16.99 per month contract that I purchased through Phones4U. very annoyed at this because although it's only £12 over a 24 moth contract period it isn't what I agreed to. Apparently it's because prices increased in May 2014 BUT I only purchased my phone in July 2014 i.e. 2 months later so why hadn't the prices been updated on the net. My point is that whilst the difference is small it could have been anything! When I rang T Mobile their systems were down to start with, then I rang again and spoke to someone I assume was based in Indi but who didn't speak very good English so after 15 minutes I was left feeling very frustrated and disappointed - however this is T mobiles fault rather than Phones4U except if the price of the package should have been updated on the Phones4U website?”

Helpful Report

(P4U Web) - Posted 10 years ago

“Everything went like clockwork. Delivery in first ten minutes of 1 hour slot. Phone very easy to set up and works like a charm.”

Helpful Report

(P4U Web) - Posted 10 years ago

“Never again. Having been given the option to change my delivery time, the delivery company went ahead and delivered at the original time anyway - to a strange man several streets away, who tracked me down and 'delivered' the phone I'd paid you for - opened by him. Just recovering from this horrible experience when it became clear that the £10 airtime I was obliged to pay you for had never been credited to the sim sent. I then called your customer service centre, who insisted upon taking my bank details (which the call handler cheerfully told me he'd find 'easy to remember - very reassuring -not) and said that I would be credited with the £10. Unsurprisingly, I have not been. Dealing with Phones 4 u has been a disaster from start to finish, and I believe I am due compensation of at least £50 for the distress, inconvenience & call costs which this misbegotten order has created. How exactly do you stay in business ?”

Helpful Report

(P4U Web) - Posted 10 years ago

“good service”

Helpful Report

(P4U Web) - Posted 10 years ago

“Amazing service. Ordered my phone on the Sunday and it was delivered on the Monday. Very happy with the phone and the service I received.”

Helpful Report

(P4U Web) - Posted 10 years ago

“first class service everthing was done as it should be. was expecting there to be problems but had none.”

Helpful Report

(P4U Web) - Posted 10 years ago

“Really helpful and friendly customer service. Would definitely recommend!”

Helpful Report

Posted 10 years ago

“Pretty sure I went via upgrade option but phones4u processed as new thus losing my number after 6 years. Very annoying.”

Helpful Report

Posted 10 years ago

“Great service over phone & extremely competent. Problem sorted almost instantly.”

Helpful Report

Posted 10 years ago

“Brilliant service. ordered phone on a Saturday and delivered the following Monday. Able to track delivery and arrived at time given.”

Helpful Report

(P4U Web) - Posted 10 years ago

“Needed a dual sim phone in a hurry - after breakdown of previous single sim phone - researched and found the Kazam android phone at neARLY 50% less than other supplier - delivered next day at no extra cost. Phone does what it says on the package.. Good battery life - Good service”

Helpful Report

(P4U Web) - Posted 10 years ago

“how did you even get my email address? i dont remember giving it to you - however, while i'm here, every time i go in and ask for a topup on my pay monthly o2 sim, i get a barrage of questions about wanting to upgrade - if i wanted to upgrade i would ask - the implication here is that you i dont know what i'm in the shop for - i do - its very simple - pelase stop assuming that the person pn the street doesnt know what they want - just do as ive asked you to do without trtying to upsell - its really patronising. in the past when ive told people to stop doing it theyve replied that they're just trying to be helpful - well its not helpful at all - if im interested in your fantastic range of offers i'll ask, but im not so thats why i dont - anyway, how did you even get my email?”

Helpful Report

Posted 10 years ago

“I ordered the S4, im absolutely delighted with my choice!!..the phone is fab!! The Customer Service was excellent!! vERY VERY FAST SERVICE!”

Helpful Report

(P4U Web) - Posted 10 years ago

“Great price, free fast delivery that I could track and knew exactly what time it was coming. I am really pleased I bought my phone fromPhones 4u and happy to recommend”

Helpful Report

(P4U Web) - Posted 10 years ago

Phones 4u is rated 3.1 based on 657 reviews