“Xbox Series X - Buckle up for my first-ever review! I took the plunge and nabbed an Xbox Series X from PhonesRefurb, and boy, am I glad I did! Before hitting that 'buy' button, I made sure to grill the support team with all my questions, and they were patient and informative throughout. Opting for Volt payment, Phonesrefurb is now my go to. I recommend shopping here”
“Airpod pro max - I usually don't leave reviews, but after obtaining airpods pro max from phonesrefurb, I can recommend shopping here. I made sure to ask my questions before purchase. I did, in fact, make my purchase through PayPal, but I was more than ready to wait until after 21 days, so I asked phonesrefurb to process the money, which I verified on my PayPal knowing full well that I still had over 90 days of protection from PayPal. Communication with the support crew is excellent, and I am delighted with my purchase. It's original.”
“I bought a Nintendo Switch Animal Crossing from Phonesrefurb. It arrived quickly and in perfect shape. The product itself is genuine and beautifully packed, and my encounters with customer service throughout the process were excellent.
I highly recommend shopping here because it is well worth it, with little difficulty and no issues.”
“Phonesrefurb, you've summoned the extraordinary! My OnePlus Ayaneo KUN is as Pristine as it can be, yet crystal clear, no blemishes. Service is phenomenal, however kindly improve shipping time aside this i rate phonesrefurb 5/5 for sure”
“The packaging and the product were both original! The headset is simply phenomenal! Its noise cancellation is flawless. I used it while traveling and didn't hear a peep! The sound quality is superb. It's as convenient to carry as an elegant bag, very compact. The only downside is its weight. it's a bit heavy.”
“Despite a slight hiccup with the dispatch and tracking details, I was positively gobsmacked by the swift resolution when I requested a refund. The company promptly processed it, showcasing their commitment to customer satisfaction.
Whilst delving into the company's background, I found they operate from a bustling hub with many other businesses, indicating a dynamic environment. This extensive network could very well contribute to their efficient operations.
Communication, primarily through email, was as polite as a cup of afternoon tea. Despite occasionally receiving responses from different company entities, it added an interesting layer to the experience and didn't impede the overall excellent service.
Furthermore, their unique payment method, whilst unconventional, didn't pose any issues and actually provided an added layer of security for transactions.
In conclusion, what initially seemed like a bit of a kerfuffle turned into a splendid testament to this company's dedication to resolving issues and ensuring customer happiness. I'm genuinely impressed by their professionalism and commitment to excellence, and I would highly recommend them to anyone in search of quality products and outstanding service. Cheers!”
“Have been ordering products here for over 2 years. During this time, I've bought various Apple devices: MacBook, iPhone, iPad. Always only original equipment, well-packaged. Usually, the price is the best. Recommend this online store.”
“Not the first time making a purchase in this online store. As usual, it's high-quality and professional. The product is original and matches the description. Professional consultants who are always happy to help customers with their choices. Too bad the delivery is not the next day, so it's a 4.”
“Bought Galaxy Tab S8 for my little one. He was happy). During the entire period of use, this device has never let us down, high-quality and original, no worse than new. Thanks to the online store for providing cool technology at reasonable prices!)”
“Excellent service, good price, and services. Everything was done on time, exactly as agreed. The product came in full and without defects. Very satisfied with everything, highly recommend!”
“First time ordering a laptop through an online store. The staff politely answered all questions about ordering, prepayment, and delivery. They immediately warned that I would have to wait up to 10 working days for the laptop. The online store met the agreed-upon deadlines (even faster), delivered my laptop exactly on the 10th day after placing the order. It works perfectly - with Windows 10, it turns on in about 5 seconds. Very grateful for the service and the low price. Highly recommend to everyone!”
“Haven't faced service issues yet and hope I won't, but so far, everything has been at a high level and qualitative. Orders are accepted through the website. So, I am satisfied with my new MacBook Air MGN93 M1, purely positive impressions. The staff is positive :))”
“Not the first and not the last time I use the services of this online store. Received professional consultation when choosing the product, unfortunately, same-day delivery is not possible, but otherwise, everything is excellent. I recommend it.”
“Ordered Samsung tablet in October 23, was never delivered to me. They refuse to send it, or to refund £225. They are very happy to take your money, but don't send me the pad. Still waiting in late January. AVOID AT ALL COST.”
“I recommend this store for various reasons.
The price is great, customer service is definitely better than most.
Delivery time can be abit of pain but for the price I would purchase over and over.
The item is original and works flawlessly.”
“Twice I was sent a Chinese oneplus11 phone despite me specifically asking whether it was the UK version since the Chinese one will very quickly no longer work in the UK. I was assured that it would be. It took weeks for it to arrive. I missed out on it for my holiday, eventually arrived and it was the base model and Chinese version. Sent back and requested a refund from PayPal successfully.
I was emailed by phonesrefurb who stated it would have been better had I allowed more time for them to resolve the issue so I paid for the phone again then waited a further month. Eventually I received another OnePlus 11 phone, the correct spec this time, but yet another Chinese phone, this time with Google playstore installed.
I returned this also this time following their procedure and giving them the opportunity to rectify a second time.
What followed was a string of false information and fake tracking numbers. Firstly the blamed FedEx when all they hadreceived was a label request. Nothing has ever been sent to them. I was told on several occasions that I would without fail hear by the weekend, I never did. "This week without fail or any further delay on our part" promises, nothing at all. I did get an email saying I should email less and give it several days before I email again. Thankfully I ordered from PayPal who escalated it giving phonesrefurb 10 days to respond. 10 days later I got no response. No emails back to me directly, nothing to PayPal, stonewalled. So I got an auto refund for a second time. It was a complete waste of my time, incredibly stressful and was the single worst purchasing experience I have ever encountered. When I emailed about my disappointment before getting PayPal involved, I got a reply saying they they would include a few extras in the box for me that they hope would go some way to compensate me for the ordeal. How exactly when apparently the box had been sent weeks ago? Nothing has ever been sent to me, they lied. They and delay things as long as possible. I don't know why but research the company yourself. It's apparently Nigerian owned and the owner runs 4 other similar companies with similar practices.
Also after discussing things with PayPal they stated that they were close to pulling their pay by PayPal services entirely from this company because of the number of complaints that they were receiving.
The oh so very polite replies with smiley faces and sincere sounding "thank you so much for you patience it's very much appreciated", and "I personally will deal with this myself" and "it will be sent out as a matter of urgency by priority post" emails wear really really thin after month 3.”
