Physiotherapy Store Reviews

Name: Physiotherapy Store
Rating: 4.35

4.4 Rating 390 Reviews

84 %

of reviewers recommend Physiotherapy Store

Company Reviews

Questions

Metrics

4.4

Based on 390 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01614413320

Email:

neill.buchanan@legendgp.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“HI. I have just received this product which was ordered on 17th Aug 2018. I have to tell you I am disappointed with your company. Firstly when I placed the order I did not receive a confirmation email that my order had been accepted. Neither did I receive any information on when I should expect its delivery. I tried several approaches to contact your company but kept drawing a blanc ....... being told the company did not exist or that the email address was unavailable and a whole host of other reasons. I got my daughter to try to contact you and she came across the same problems. I tried to cancel my order but again failed. Either your system may have a fault or your customer service needs revising. I am using the information on the invoice I have received to try again to contact you but I wont hold my breath for a response. I was beinging to think that your ad was a scam. Surely it doesnt take much to send a confirmation email and updates on expected arrival of goods. Due to the above reasons I will neither be ordering goods or recommending your company. Makes me sad to say that. Diana Sharples Sent from Samsung Mobile on O2”

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Posted 6 years ago

“Quick delivery and great products .”

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Posted 6 years ago

“The product I purchased was for my partner as he suffers back problems to do with his work, he said that the support that was ordered was a really great product and has done wonders for him ordering was very quick and simple and delivery of the product was very quick. Will definitely be buying from here again when needed.”

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Posted 6 years ago

“Amazing pulley. So easy to use. You can instantly feel benefit. Excellent service too.”

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Posted 6 years ago

“Ordered a parcel for my injured boyfriend on 21/08/2018.. 2 weeks later no confirmation email, no dispatch email and no tracking information. On the 3rd week with still no sign of the parcel I had to email TWICE before anyone would answer me. I did get a full refund, and no parcel ever arrived so looks as if none was sent in the first place. Terrible experience, would not recommend.”

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Posted 6 years ago

We are sorry that you didn't receive your order and we were able to send you a replacement via tracked delivery or offer a refund, which you chose to have. We have registered your order as lost and this will be investigated to try an ensure this doesn't reoccur. Physiotherapy Store values its customers and buying experience.

Posted 6 years ago

“Very good and speedy service.”

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Posted 6 years ago

“as expected good product, easy website, quick delivery”

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Posted 6 years ago

“Good product and fast delivery, would definitely order again.”

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Posted 6 years ago

“Very pleased with item and service”

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Posted 6 years ago

“Great service prompt delivery and fantastic value.”

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Posted 6 years ago

“A great range of splints etc & good service”

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Posted 6 years ago

“I didn't get the product I ordered and when I went back to the website to check, the product I ordered was no longer there.”

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Posted 6 years ago

We're sorry to hear your product had not arrived. If you've still not received your product, please contact our customer services team who will be happy to assist. We haven't removed any products from our product range, so please again speak to customer services if you've been unable to find the product you viewed or ordered previously on our website and we can confirm stock levels and pricing.

Posted 6 years ago

Please contact our customer services team regarding your order. We can help if you contact us. The item you purchased is still available on our website.

Posted 6 years ago

“This was a replacement brace and is better than the original!”

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Posted 6 years ago

“Excellent service. ordered one day and product arrived the next day.”

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Posted 6 years ago

“Excellent service ordered 1 day delivered next day. I bought a large biofreeze with pump it would be good if you can sell without pump it would save wastage reuse the original pump.”

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Posted 6 years ago

Thank you for your review and your order. We appreciate your comments and will pass on your suggestion.

Posted 6 years ago

“First class result, as usual very fast delivery”

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Posted 6 years ago

Thank you for your order and review. We appreciate your comments and taking the time to leave them.

Posted 6 years ago

“item was grossly overpriced and split open after one days use. waste of money.”

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Posted 6 years ago

We're sorry to hear you've experienced a problem with a product you've purchased from our store. Please contact customer services to discuss your experiences with the product and they will do their best to offer assistance in resolving to your satisfaction.

Posted 6 years ago

“Very pleased with the splits and fast delivery thanks”

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Posted 6 years ago

“I am disappointed that you have not replied to my message regarding the 1 x PS-6293-XS - Dual Compression Epicondylitis Clasp. The strapping being out of shape. I paid extra for the delivery (£6 approx) I feel at least it could have been packaged better than a jiffy envelope.”

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Posted 6 years ago

“Very efficient service, the items came sooner than I expected. The purchase fulfilled my expectations. I would reccommend this company to others and will definitely purchase from them again.”

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Posted 6 years ago

Thank you for your review. We look forward to welcoming you back for any future orders you make. Best wishes, Physiotherapy Store Team.

Posted 6 years ago

Physiotherapy Store is rated 4.4 based on 390 reviews