Picture Frame Studio Reviews

Name: Picture Frame Studio
Address: DraggonCottage Wrexham Road Nantwich, Chesire
Rating: 4.76

4.8 Rating 2,344 Reviews

95 %

of reviewers recommend Picture Frame Studio

Company Reviews

Questions

Metrics

4.8

Based on 2,344 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

0330 111 0992

Email:

admin@pictureframestudio.co.uk

Location:

DraggonCottage Wrexham Road Nantwich
Chesire
CW5 8JE

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Picture Frame Studio 5 star review on 12th July 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great frame! Clearly I didnt read the description clearly as I was expecting glass but actually the Perspex is even better. You would never know the difference. Fantastic product, would definitely recommend.”

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Posted 9 years ago

“Very pleased with the service. The frame arrived ahead of the estimated delivery which was really good. Pleased with the quality and service and would definitely use you again”

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Posted 9 years ago

“Impressed with the speed of delivery and how safely it was packaged. The size is perfect and looks really good. Not sure how long it will last as the frame itself seems a bit flimsy and not put together that securely. But I would buy from here again if it does last.”

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Posted 9 years ago

“The frame is well made and the online gallery was good as it helped me work out what frame would suit my artwork. The price was around half of what I was quoted at my local picture framing shop. The colours online and the colours in real life were very different. I thought I was ordering a dark grey frame and a dark grey mount. The frame which arrived was almost black and had a dark blue mount (I had to swap this at my local shop, as it didn't look right). Good quality, but order samples if you have the time and the colour matching needs to be exact. Email response was slow and the phone wasn't picked up when I called. You don't get a very good confirmation that the order has gone through. The delivery tracking service (once the alert has come that the item has been dispatched) is good. It took a week from ordering for my frame to arrive. You should also note that you get a picture hanging pack (usually D Rings and special cord), rather than something attached to the frame board. You will have to attach this yourself, so be prepared to Google/YouTube for the best techniques (shame they aren't on the 'FAQ' section of the website) and make sure you have a bradawl and a screwdriver to hand to fix the D rings to the frame. Item was well packed, as others have noted. I would use this company again but it was a shame that after so much effort, the frame colour wasn't as I had envisaged (it was the correct frame, but the colours are hard to replicate on screen).”

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Posted 9 years ago

“Fantastic service. Mike noticed the frame I'd chosen for my 100x100 picture wouldn't be strong enough so instead of just going ahead with it he called to advise me on a more robust frame, the extra cost of which he footed. Great turn around from order to delivery. Within the week. Thank you!! I'll be using you again!”

Helpful Report

Posted 9 years ago

“My two frames arrived very quickly and were very securely packed. The sizing was perfect for my board paintings, I am very pleased and will order more frames in the future. The web site was easy for me to use, I thought it was super to see each selected frame on the screen, to enable me to visualise my work in them and make a suitable choice. Being able to use "inches" was good for me and everything guided me to a satisfying choice at a reasonable cost. Thank you.”

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Posted 9 years ago

“Truly delighted with the frame; will most definitely order from the Picture Frame Studio again. Many thanks, Lynn Sutton”

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Posted 9 years ago

“Exactly what I wanted, good quality and looks great.”

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Posted 9 years ago

“Lovely frame, high quality, solid and well made.The mount colour was a perfect match, and the frame was packaged well.”

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Posted 9 years ago

“service and quality both good”

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Posted 9 years ago

“Extremely happy with the whole service and of course the frame. I'd put off ordering a frame which we needed for our wedding as I thought it was going to be a lot of hassle. I put it off so much I only had a week left to sort it out! Picture Frame Studio was the first website I found, the site was clear, fresh and easy to navigate. The choices were excellent and I quickly designed my frame and mount. As I was going through the options I thought to myself that it was going to be expensive being a custom frame but was shocked at how reasonable the price was. I noticed on the website that current production times were 7 days, I needed the frame sooner so I emailed and asked if it could be ready any quicker. Considering I ordered the frame at 11pm on Friday night, it had been made by lunchtime on the Monday and delivered by 11am on the Tuesday. Very very impressed and will definitely use again, I have even recomended PFS to my brother in law who is a wedding photgrapher. Only negative was a very small imperfection on one of the sides of the frame, but then that's me being ultra picky and it is hardly visible. Many thanks for the great service!”

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Posted 9 years ago

“Great frames....exactly what I ordered and with swift delivery. Many thanks”

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Posted 9 years ago

“Absolutely fantastic. Easy to use the website, frame is of excellent quality although I chose the cheapest option, and although delivery is a little expensive, it's worth it for the peace of mind that the frame will arrive in one piece. Would 100% recommend to friends and family.”

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Posted 9 years ago

“The web site was easy to use and you provided an excellent range of frames, costs were clear and affordable. The deliver was excellent and overall I would rate both the product and company as very good.”

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Posted 9 years ago

“The picture frame arrived in excellent time, in excellent condition, wrapped most securely and I was very pleased with it. It is exactly what I needed for the print I had in mind to put into it. Thank you for an excellent job well executed.”

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Posted 9 years ago

“Really impressed and extremely pleased with my frames! Very easy ordering system. The frames arrived a week later and were better than I hoped for! Will definitely use you again.”

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Posted 9 years ago

“Easy to use website, great customer service and communication, item exactly as ordered - happy customer thank you”

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Posted 9 years ago

“Very pleased with my frame and mount, I had ordered the wrong size mount and it was replaced almost immediately and it now looks amazing... thank you Mike for everything. Lindsey C”

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Posted 9 years ago

“Well made frames - could still smell the sandpaper when I opened the box! I ordered about 8 frames and all apart from one are perfect. One has a slight dent in the front but I don't have time to exchange / return. Would order again.”

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Posted 9 years ago

“Ordered 2 mounts and received speedy and accurate service.”

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Posted 9 years ago

Picture Frame Studio is rated 4.8 based on 2,344 reviews