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Pierced Universe Reviews

3.9 Rating 120 Reviews
71 %
of reviewers recommend Pierced Universe
3.9
Based on 120 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 87%
Accurate And Undamaged Orders
Greater than 88%
Customer Service
Communication Channels
Email, Live Chat
Queries Resolved In
6 - 12 Hours
Customer Service
3.9 out of 5
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Pierced Universe 5 star review on 9th November 2024
AnnH
Pierced Universe 5 star review on 9th November 2024
AnnH
Pierced Universe 1 star review on 25th October 2024
Anonymous
Pierced Universe 5 star review on 16th October 2024
Alex
Pierced Universe 1 star review on 6th September 2024
Carrie-ann
Pierced Universe 1 star review on 1st August 2024
Aaron H
Pierced Universe 1 star review on 1st August 2024
Aaron H
14
Anonymous
Anonymous  // 01/01/2019
Long story short I don’t have the piercing. The tracking tells me it was unsafe to leave at address. I have a locked up letter box. How big is the package? When trying to find where it is to pick up there is no company name of courier or phone number. When I approached Pierced Universe about this they pretty much said once it’s posted it up to me to track. Great customer service that is. I can’t track something that doesn’t have a name or address of where it is. Pierced Universe said all they will do is wait to see if it is returned and resend it. Australia post don’t have it and said it looks like it would be at a courier distribution centre but they can’t even see it in the email or tracking. So I am not going mad. Pictures below show email from Pierced Universe stating they won’t help, email from couriers in the States telling me to follow the exact same link with tracking number to a site that has no name or number of who has it and screen shots of all I see when i enter that tracking number. As you will see there is no courier name and I can assure you there is no phone numbers of once it’s hit Australian shores. My advice if you’re in Australia, do not order from these guys. They won’t help you if you have trouble and customer service is very bad. As for Pierced Universe, you asked for my review, here it is. Factual with the evidence provided. Hopefully you look at your customer service and rectify and maybe take a look at your postage service. Clearly you can’t trust them and they’re giving you a bad name. Since I don’t have the couriers company name, I can’t leave them the review as well.
Pierced Universe 1 star review on 1st August 2024 Pierced Universe 1 star review on 1st August 2024 Pierced Universe 1 star review on 1st August 2024
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Posted 4 months ago
Very helpful guest service with my missing package!
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Posted 4 months ago
I ordered my usual earring size that I've been wearing for 15 years, when I got them they were too small. I emailed the company and they told me I could not return them and did not offer me a solution to gain earrings that would fit me. I wasted my money on this company and earrings that run small. A negative experience to say the least.
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Posted 6 months ago
I purchased from them last year and declined to be on their email mailing list. They added me anyway, so I unsubscribed. They added me to a new list a few months later (again without consent), I unsubscribed from this. They added me to yet another new list a few months later (again without consent), I unsubscribed from this too. They added me again today. Spammers
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Posted 6 months ago
Please exercise caution when considering a purchase from this company. Their products have been known to be of inferior quality, and they have a history of not honoring their sales commitments.
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Posted 7 months ago
Never received my order and they don’t return emails. Would not recommend!
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Posted 8 months ago
Placed a recent order and messed up on sizing. They went above and beyond to help me find the right gauge. Fast delivery and no issues with my current piercing - and I have very sensitive skin. Very happy with this purchase
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Posted 8 months ago
I ordered titanium curved barbells and hinged clickers. I am highly satisfied with the price when compared to other distributors. The quality is great and the shipping was fine. I would recommend buying from Pierced Universe. I also plan on using them again in the future. 5 Stars!!
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Posted 8 months ago
These guys are fantastic! I do alot of online shopping (too much, lol) and these folks have the very best customer service of anyone I've dealt with, hands down. Quick response and new item sent immediately, super fast delivery too.
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Posted 8 months ago
I ordered a lovely pair of earrings but quickly found the length of the post was way too long for my ear. I contacted PU and in less than 24 hrs they replied they would send me shorter replacement posts. Am excited to wear these sweet posts! Thank you Pierced Universe!
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Posted 8 months ago
I purchased here because I wanted durable and pretty titanium pieces for my piercings. I got beautiful hoops and two nose pieces. I had an issue with one of them and the costumer service was AMAZING. They gave me alternatives and they fixed the issue with no problem. I will keep this store as my main for all my piercings and can’t wait to have them all bejeweled by Pierced Universe. Thank you so much!
Pierced Universe 5 star review on 12th March 2024 Pierced Universe 5 star review on 12th March 2024 Pierced Universe 5 star review on 12th March 2024
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Posted 9 months ago
What better way to make my elderly parents happy than to assist them in recovering $98,300 with the assistance of SECURESENSEGLOBAL? My elderly parents were victims of online scams, and it saddens me to see that individuals are still willing to take advantage of them in their old age. Thank you for your efforts, SECURESENSEGLOBAL, and for your wise counsel.
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Posted 9 months ago
Great customer service
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Posted 9 months ago
Delivery problem they responded quickly to get me a replacement.
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Posted 10 months ago
Great customer service! Helped Decide what earrings would be the best to get! Would recommend this company to anyone!!!!
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Posted 10 months ago
I am very impressed with the way they handled my request for a refund. I had apparently ordered the wrong size….unknowingly! They do not usually do returns on earrings but they went one better.
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Posted 10 months ago
I needed help with a new earring and their customer service was AMAZING! I’ve never shopped for an earring like this before and they helped make the process easier. Will definitely be purchasing from them again
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Posted 11 months ago
Amazing customer service experience after I ordered the wrong size!
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Posted 11 months ago
I was very excited to receive my new nose stud in the mail, however upon receiving it, the backing of the piercing was immediately misplaced. I was extremely distraught by this, as I have looked forward to switching out my piercing for quite some time now, and sent an email in hopes of potentially receiving a new one despite having lost the product upon arrival. I received a response to my email within 24 hours, and they generously offered to replace the backing for me and mailed it within the next 24 hours. I appreciated the great service and their understanding, and will definitely be ordering from them in the future!
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Posted 11 months ago
Awesome products, cheap prices and amazing customer service My order never showed up and I contacted them and they sent out replacements expedited without any hesitation. Highly recommend
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Posted 11 months ago
Pierced Universe is rated 3.9 based on 120 reviews