“Had a plumber from Pimlico come and service the boiler. Although the boiler was fine we were missing an authentic part for the flue. what was disappointing due to our location and the time he completed the job. He could have gone quite easily and got the spare parts as we have a number of local merchants to hand. But this was not the case. boiler switched off and a recall placed for the next day. Not the type of service we would expect from pimlico. As every other tradesman we have had here have been very good and we are paying for the prompt service. Also the quote provided was huge. clearly either taking the mickey or not clued up on what the job would cost. We had no option but to get the plumber in the next day. AS we had no hot water.”
“Beware! Very smooth customer service when you phone to book. The pattern is then a catastrophe scenario where attending plumber blasts you with a list of things wrong with the boiler, quotes some exhorbitant fee to fix , but “ can’t guarantee “ it will solve the issues, and the punchline is, the only guarantee to solve is to replace the whole boiler at an even more exhorbitant fee. It’s a well rehearsed patter. AVOID at all costs!”
“I would not recommend this company to anyone, behind their attractive front is a cleverly designed rip-off scheme. They would quote low (don't forget to calculate VAT). Next, you will be convinced to pay a booking fee and then their engineer would ambush you with an exorbitant bill on arrival. Beware. Avoid this one. There are better options in the market. Be always clear about the final price you will have to pay.”
“Darren Mannering came at a moments notice to fix my leaking toilet. It was a very tricky job as it is a old toilet and difficult to get tools behind. He nipped out and got the spare parts and did an excellent job, cleanly and efficiently. Superb service.”
“Craig gave a wonderful service in installing my new toilet and sorting out other problems found. could not fault him in any way. Went above and beyond.”
“Michael Hall was very helpful, polite and friendly and completed several jobs within the hour, and discovered a water pipe by my dishwasher that needed attention (that had been fitted with a valve incorrectly by my previous regular plumber) which he sorted too.”
“Excellent service. We had a blocked drain in early evening with backed up water dripping through the floor into the room below. A local company told me they could get someone out within 90 minutes but rang me over an hour later to say they had no one on call. Your office took the call and guaranteed someone would be here by 1100 pm. I got a call at 930 pm to say he was on the way. He arrived 15 minutes later. Cherry, polite and, most importantly competent he solved the problem within 40 minutes. Just what we want by way of service.”
“Your plumber (Michael Hall) spotted a problem with damaged stopcocks on a previous visit. It was easy to arrange a return appointment at short notice, to fit in with other commitments, and the issue was resolved promptly. He worked very quickly and tidily, with minimal disruption, and I am, as always, delighted with Pimlico Plumbers service. As a bonus, it also cost considerably less than I had expected.”
“Jason came promptly on Sunday morning and identified the problem with the pump on the boiler immediately. He managed to get the necessary part and restore hot water to the house! He then undertook further investigations with an en suite shower,dripping tap and even noticed that the hot/cold water was incorrectly plumbed to both the kitchen sink tap and the dishwasher. He was an absolute pleasure to have in our home and didn't mind the dogs following him around like the Dog Whisperer! Wouldn't hesitate to recommend Jason and Pimlico Plumbers - you get what you pay for which is a fantastic service; thorough; clean and tidy and a pleasure to deal with!! Thank you Jason and Pimlico Plumbers!”
“Ross Padley came to service our boiler and found some other service issues which need work. He was very friendly and described his suggestions in a very clear and understandable way. We also used Pimlico Plumbers to install our two boilers two years ago and have had great service from them over several years. I would definitely recommend both him and Pimlico Plumbers.”
“Connor Stewart did an excellent job fixing basin leak. Found a way to access almost inaccessible basin fitting without breaking discontinued tiles and high end bespoke mirror as recommended by other plumber. Left everything clean and tidy. Was clear with charges and explained everything well. Would recommend.”
“Myles did an excellent job. I’m really happy with the resealing work that he did on my bath. He explained exactly what he would do - and how long it would take him - and his actions matched his words!”
