“I agree I was completely over charged £1700 to install a hive hub. One person arrived and called in his friend who could have done what was needed and left but he stayed and they both charged me. Do not use this service. Their minimum charge is £1000- and each charged you separately as if you are paying for two jobs. Beware they are very friendly and lull you into a false sense of security.
By the way after spending the entire day they left without synching up hive with the app.”
“Harry detected and heroically repaired a revoltingly dirty, leaking, lead Victorian mains water pipe under our communal stairs, which included drilling though concrete, complex problem-solving, several trips across London to various suppliers to find fittings for the nightmare non-standard issue pipe, without ever complaining or needing to eat or drink! The job took most of the afternoon and when he finished at around 5.30pm I was amazed that the office had booked him for two more jobs that evening! Thank you Harry, great work!”
“Always efficient and jobs carried out to very high standard. Although they're pricey they can be relied upon to carry out work correctly and professionally.”
“I was shocked to be charged £703 for replacing the seal around a bath, as the job apparently took 4.5 hours. Pimlico Plumbers were pre-advised that the gap between bath and wall was large and silicone wouldn't be sufficient. The plumber removed the old silicone and concluded that this was indeed the case, so had to go and buy some bath seal trim - at my expense. The whole job of removing the old sealant and applying the new trim took 4.5 hours, which seems an extraordinary time for a relatively simple task. Pimlico Plumbers refused to acknowledge that they were insufficiently prepared for the job, at my expense, and that the time taken to complete the work was excessive, again at my expense. I was shocked and disappointed with the whole experience.”
“Brilliant service from start to finish. Sorted out a major fault in the heating system due to an incorrect installation by previous 3rd party provider. Clear communication of the issue and potential solutions throughout. Gave good confidence of a job well done and issue sorted for good.”
“I just had a horrible experience with a carpentry job with Pimlico Plumbers. I asked them to fit engineered wood floor and skirting on the ground floor in the kitchen area. The job ended up being 2x as expensive as alternative providers but I needed to do it urgently. As a result, Pimlico Plumbers did such a bad job that I have to redo everything.
Among other issues: the wood was not cut to size so that there are horrible gaps under the door.
The parts of skirting and steps are coming off.
The underlay is sticking out.
There are gaps between the floorboards.
There are gaps between floor and skirting.
Of course I submitted a complaint and now they claim that I don’t have any guarantee on the job (not sure how it is legally possible) and that as a gesture of good will the same engineer who did such a horrible job will come to fix some bits. I wonder who is going to pay for the damaged floor boards.
It just looked so incompetent but my main hope was that Pimlico Plumbers is a reputable company who will do a good job and will fix a problem. Apparently I am mistaken.
Maybe good for a small job, horrible for anything else. Terrible customer service.
Of course will be taking further legal steps.”
“Michael was great. He fixed our problem - bit of an own goal, as we had mis set the thermostat on the boiler. He explained the best setting, and was patient and very pleasant when dealing with two elswely technophobes. Well done again to Pimlico.”
“I’ve used Pimlico Plumbers for years and have always received a great service from booking to completion of the work. The administration staff are well trained, efficient, helpful and friendly. The engineers are Professional, polite, clean, well dressed in uniforms and I’ve never had to call them back to correct faulty work.
Today I was pleasantly surprised by Stevie Johnson an engineer from Pimlico who attended my property, his customer service skills were excellent! Nothing beats seeing a friendly, happy smile from someone who is happy with their work.
Marcus”
“£1800 to change just 6 metres of guttering! Yes that’s right but luckily I pulled out before I went ahead with the work following this exorbitant estimate from Pimlico Plumbers. However, I had to pay them £120 for an assessment. Pimlico Plumbers charge £100 by the hour plus VAT for any job they turn up for, whether or not any work is carried out. One man arrived and he said he needed scaffolding and it would take him a day and this is how Pimlico Plumbers arrived at the astounding figure of £1800. Another firm quoted me £220 including VAT for the work. I expected two people to turn up to change the guttering and because it was just him I had to hold his ladder. Pimlico Plumbers later said that on reflection it would have been better if two workers had been there but by me helping I made things more safe. I take this to mean that Pimlico Plumbers find it acceptable to ask customers to take responsibility for the safety of their employees.”
“TERRIBLE SERVICE. Do not use Pimlico Plumbers. Unprofessional service. Extremely poor customer service. Massively over priced. Failed to carry out repair properly and left toilet completely broken. Requested urgent fixing of the problem. No apology just tried to charge even more money then didn’t even bother to turn up to fix it. Phone service was rude, unhelpful and unprofessional. No explanation for failures just made excuses. I would never use Pimlico Plumbers again. Not professional. Not recommended.”
