“I ordered multiple items from this store. The discreet packaging is nice and all but when it comes with the visibly lube and body oil that’s kind of hard to explain to your kid that picked it up from the delivery guy. One item was full saturated and unwashable the rest were in speedster bags. However the quality of the products are very poor and I should have stuck with Adam and Eve. I have not heard back from customer service. However I’m not holding my breath that I will after reading some of the reviews. Moral of the story: Read the revues BEFORE you make a purchase not after it comes all messed up.”
“Ive ordered twice from here. One free gift I haven’t used but 6 others that were better than expected. Only thing I don’t care for is the wired body wand massager but it gets the job done so oh well.”
“There is no return policy for unopened, unused items, none. The items I ordered were missing some pertinent information that must be disclosed to have a proper fit. Annoyed. Use Adam & Eve instead. 100% guarantee.”
“Receivw product on time but what a disappointment on first use. One speed, meh, and different pulses, all at meh speed. Threw it away after one disappointing, frustrating use. Wasted almost $50 bucks. Will go to Hollywood to buy in store next time.”
“I didn’t even receive my order. I track my orders. It came to my post office but the mailman didn’t even delivery it. Send it back to Leeds. I’ve email the company and asked for my refund. But they jus gave me 10.00 back and order costed 43.86. I will never order from this company again.”
“The most amazing company to buy from!!! Top quality toys and the most discreet packaging too. Items always arrive on time and offer price matching if you find a lower price within 33 days of your purchase.
No wonder they keep winning awards and are the #1 sex toy web company for the past 15 years!!!!”
“I have ordered from this company a few times. This is the first time I had issues. 4 of my items were visibly opened. One was soiled with lint and finger prints. Shudder to think what else. Other item had a dirty box that you could see had been opened. Inside the packaging wasn’t sealed and had a broken remote. Other item has glitter or something on it. Also not in a sealed package. The balm had black specks in it. The last two items are in closed packages. One with signs of damage to the packaging. Cardboard partially ripped. I opened that item and it looked clean. Other is shrink wrapped. I have not opened it. I have emailed the company multiple times and provided pictures. No response. I tried calling but it’s an automated voice. I ordered a Uv flashlight on Amazon. Hopefully it works. I want to see how clean these products are. I’m so disappointed and frustrated with the lack of cleanliness and service from this company. I will definitely be calling my banking institution and BBB. I don’t work hard to throw away $190+. I will also be looking into other support like You Tube reviewers as well as other social media. See if other people are having similar issues with this company. So very disappointed, and out a lot of money. Shame shame shame.”
“They sent me a defective product and refuse to email me back or send a replacement! Terrible customer service, and their products are piles of garbage!”
“NEVER ORDER FROM THIS COMPANY. They have no morals. They sent me an item that was already previously cut open and used. You can clearly see that they item was cut by scissors and they refused to give me my money back!! What a joke. So disgusting and disappointing.”
“AVOID THEM AT ALL COST SHOP ELSEWHERE....I made a purchase from these idiots only to never receive my package. You buy something and yes they ship it and give you a tracking number. However the fun doesn't end there they ship it with one carrier then they transfer it to the local guys to deliver to your home. Only it never makes it and now you have to track it and one is blaming the other the missing package. SO MORAL OF THIS IS GO ON AMAZON OR ADAM AND EVE FOR YOUR PLEASURE TOYS JUST NOT HERE THEY OFFER ZERO REFUND FOR YOUR LOST PACKAGE NEVER MAKING IT TO ITS DESTINATION.”
“made an order, got the order and it was defective i contacted them time and time again no satisfaction at all , they just took my money and gave me pure junk ! save your money shop somewhere else.......”
“If there was a zero stars this would be appropriate. Paid in full and never received my items. No response to emails nor can you get anyone on the phone on the 1800 they provide for customer service. Scam!”
“I purchased an order 2 weeks before Valentine’s Day just for them to mess up my address which caused me to never receive it, i contacted them and they acted obliviously and never apologized.If I could give 0 zero stars i would cause the customer service was awful!”
