“The ap was misleading we ordered, what we thought were 3 pizzas, got 2.I spent 15 minutes as least on the phone, was hung up on 3 times, no one wanted to do anything to correct the problem. Finally someone credited me a whopping $7… I still only have 2 pizzas that are incorrect- TERRIBLE EXPERIENCE IN EVERY WAY! To quote my son, “Everyone out Pizzas the hut now” we will find a new go to for our pizza!”
“Yes you're thin crust is no good you should take it off the menu or let people know that the crust is as thin as a paper plate you couldn't taste nothing because it's too thin to put anything on it that's a damn shame I spent $25 I will never spend my money in your place again”
“We just finished an EXCELLENT meal at the Clayton, NM location. When we originally looked at the reviews - we almost chose to move on. So glad we didn’t! The service was pleasant and efficient afrom friendly , smiling waitstaff! Our pan beef pizza and cheesy breadsticks were the best I can remember having at PH. Give this location a try if you’re in the area or passing through like us!”
“Saya pergi ke pizza sangat dukacita dimaklumkan sangat mengecewakan keaadaan pizza dengan xmasak n sangat nipis..harap DPT improve terlalu nipis keras dan X menjadi”
“A Disappointing Experience with Pizza Hut😡
Today was meant to be a special occasion: my father's birthday. Given his health issues over the past few months, we were eager to lift his spirits with a celebration at home. To make the day enjoyable for everyone, especially the kids, we ordered three medium-sized pizzas from Pizza Hut using their online app.
However, what was supposed to be a joyful celebration quickly turned into a frustrating ordeal. Despite the payment being successfully deducted from my account, we received no confirmation or communication from Pizza Hut. After waiting anxiously, I checked the app only to find that no further action had been taken on our order.
Attempts to contact Pizza Hut’s customer care proved futile, as most of the numbers were either unavailable or unresponsive. It took nearly 15-20 minutes before I finally reached someone at their call center. To my dismay, I was informed that a technical glitch had occurred, and no resolution could be provided. Even worse, when inquiring about a refund, I was told in a rather nonchalant manner that it would take another 3-4 days for the amount to be credited back, and no pizza could be delivered.
This raises a critical question: who takes responsibility for ruining our special occasion? It is deeply disappointing to see a renowned brand like Pizza Hut fail not only in service delivery but also in customer care. The lack of accountability and the casual attitude towards resolving such issues is unacceptable. As customers, we expect more than just being charged high taxes; we deserve reliable service and timely resolutions.
Such experiences undermine customer trust and loyalty. I hope Pizza Hut takes this feedback seriously and works on improving their service and customer support to prevent such occurrences in the future.”
“That female manager they have there at the Bonham Pizza Hut is one of the worst employees I have ever seen, it's atrocious the way she treats them young kids doing there server job, I couldn't believe anyone would be treating another person the way she was to them, and this is not the first time I've been in there and witnessed first hand the way she tries to embarrass the girls, and the things she implies to those teen boys. I tell you what is my son was working there I would go up there and give her a piece of my mind and make sure that she did not approach my boy in any manner but professionally and if I found out she had, then I would take legal steps to put a stop to it for good. I tell you what if they don't get rid of her me and my large family will not be going to that establishment ever again. They can move her to some other store or lose a lot of business.”
“I ordered the New tavern cheese BBQ with pepperoni and sausage. Too much bbq on it makes it too sweet.😑😠🤦 I also ordered 6 bone in wings the delivery forgot my wings🤦. So he's going back to get them and bring them to me. Never again. I wouldn't recommend. I just waste my money.”
“I would give them zero stars if option. Ordered much-advertised tavern pizza from pizza hut on Fordham dr in va beach on 7/25/24. Overcooked, dried up, disgusting pizza. Very rude emp at drive thru. Trying to get my money back. Filed complaint with corporate to no avail. Supposedly waiting for district mgr to contact me. Hasn't yet. App to post concern doesn't generate response. Don't waste your money on pizza from this store.”
“Ordered online LG hand tossed cheese pizza light sauce and an order of cheesy breadsticks
Pizza was not light sauce and over cooked hard as cardboard like it was leftover from yesterday very disappointed”
“I have enjoyed the new tavern style pizza. Unfortunately, each time I have ordered it comes different than what the description states. I want what I order not what they want to make. If this happens again I will go to another chain.”
“Very bad experience with Pizza Hut especially Hazmieh branch.I ordered pizza at 4 but didn’t get it .The employees are not professional. The manager of the branch isn’t either. They are putting the blame on the driver who is a toter. I don’t recommend Pizza Hut to anyone.I’ll be talking with the head office on Monday.Shame on you Pizza Hut.”
“First online order missed up. I had to call in pizza. Second got taco pizza with no toppings so they remade me one and put sausage in the taco pizza instead of hamburger. Not happy.”
“Never have any pizza no matter when I order. Had to go the store to get mushrooms cause we're out one time. How can you be out of pizza. Dubois pizza should close down.”
