“I have enjoyed the new tavern style pizza. Unfortunately, each time I have ordered it comes different than what the description states. I want what I order not what they want to make. If this happens again I will go to another chain.”
“Very bad experience with Pizza Hut especially Hazmieh branch.I ordered pizza at 4 but didn’t get it .The employees are not professional. The manager of the branch isn’t either. They are putting the blame on the driver who is a toter. I don’t recommend Pizza Hut to anyone.I’ll be talking with the head office on Monday.Shame on you Pizza Hut.”
“First online order missed up. I had to call in pizza. Second got taco pizza with no toppings so they remade me one and put sausage in the taco pizza instead of hamburger. Not happy.”
“Never have any pizza no matter when I order. Had to go the store to get mushrooms cause we're out one time. How can you be out of pizza. Dubois pizza should close down.”
“pozza hut on 10147 wornall I called several times not during lunch calls forwarded or picked up and not answering. l came into the store she got up not doing anything comes to the front with a attitude music blasting in the back I could not here her while she was talkingi paid for it anyway. I came to pock my food up she puts in yhe bag dlamd it on the counter and walks off trash I will never go back.”
“Went to Hereford - staff attitude was appalling, food came out in drubs and drabs because they had put the order through incorrectly- it was a big problem apparently as she huffed and puffed at us when we had to keep asking for the things we had ordered ! We are 60+ and had 3 x 10 yr old well behaved boys with us. Not impressed at all”
“This was the worst PH pizza ever. Thin crunchy crust is not any more...it was thinking and soggy.. Fid you change your sauce? It tasted too much like straight tomato sauce..
Terrible....I'll stick with Cassano's from now on”
“New York style pizza= No just no. Too doughy and way too much sauce! Horrible thing not to mention the heartburn from all the sauce! Do yourselves a favor and stop it. Stick with what you know and stop competing with the other guys.”
“The service that I received today was horrible. The so called manager kept hanging the phone up on me. They said that our order was delivered and it never was. I had to leave out my house being very tired from traveling because of horrible customers service. This is Locust grove Georgia location. I will never go to that location again.”
“I called Pizza Hut yesterday 29/7/2024 to place an order at 6pm. There was an issue with getting my half and half toppings. Then the guy checked with a ‘manager’ and said that we can get it, this was after about 15 mins on call and just before the order was confirmed the call disconnected for some reason. Then I called from my number 771326119 and I had to spend another 10-15 mins telling this new guy that the toppings issue was already discussed and the call dropped so to confirm the order and send it. Order was placed and then we ended the call. I get a call back 15 mins later from Pizza Hut to say that the order can’t be sent cuz the outlet can’t do it??! This was now about 1 hour in total and I was furious, no Pizza, not even the order placed when the policy is to deliver in 30! What a joke!
I requested to raise a formal complaint and speak to a manager or complaint handler. He then went to speak to a ‘manager’ again and I spoke with Rezan or Reezan or someone who apologized for the delay that was already caused and he’ll confirm the order and send it asap, ASAP. It was now 8pm, 2 hours after, I called Pizza Hut, they said my order has been cancelled!? It’s been 2 god damn hours!!
I requested for another formal complaint and requested for compensation for wasting my time!
My order was finally on the way to me, 2+ hours after.
I called back today because I missed a call from them. Despite the whole mess yesterday and me specifically asking to raise a formal complaint, the call handler today had no clue about it and wanted me to repeat all these once again! Means they lied to me yesterday when they said they raised a formal complaint on behalf of me!
I expect some kind of compensation for the really poor service provided and for wasting my time!”
“The customer service was horrible and the manager yelled at the woman I was with because she asked why do you have to pay before we get our food instead of explaining it more professionally. We were eating inside no one came over to assist or anything and the employee was very rude as well. No ice and only bottle drinks. Opelika Al needs to be retrained on customer service for sure.”
“The triple crown pizza handcrafted was terrible.I wasn’t able to fi and there were a few pieces of green peppers 6 pieces of mushrooms over the hold 14 inch pizza! Very little mozzarella cheese.The 5 dollar pizza that was a promotion of green pepper , black olives— need a magnifying glass to see any ingredients. Order from the Pizza Hut years ago but this will be the last time I ever order this franchise again! And I will make an effort to spread the same opinion. Wish advertisement on T.V and other picture of products match they have at there restaurants!!”
