“Two lots of flowers I ordered were of very poor quality and looked nothing like the photos on the website. Customer service when I complained was terrible - I was just offered a credit note for less than half of what I had spent. One lot of flowers were delivered a day late. Not worth the money - do not use this company!”
“Disappointed. I ordered what I was thinking it was going to be a nice present for my husband birthday on the 14th of June. First they promised delivery of seven days a week including Sundays of course. Second they sent me a message saying it was going to be delivered by DPD that day. Third I was expecting them all day last Sunday 14th of June 2020 and about 5:00 pm I received an email from Royal Mail saying they were going to send them next day the 15th. Sorry but my husband birthday is the 14th not the next day. What a shame. I do not recommend prestige flowers and the reason to not use capital letters is because I am really upset and annoyed. If you get the worst service, you have the right to complain and to protest for £42,79 It is not £3 or £5 They have a lack of service and a mediocre customer attention. Sorry to be so hush, but they deserve this review.”
“flowers were on time brilliant but they lasted only 3 days before they started dying on 6th day my daughter had to throw them out very disappointing.as it was for her birthday.”
“Flowers order for my mother's birthday not delivered on date requested so big disappointment. Order placed 1 week in advance.
When flowers received in they were in poor condition but on requesting refund it was refused as photographic evidence not provided - explained mother 89 and has no means of taking photos.”
“Dont even want to give 1 Star to Prestige .
Their Customer Service and attitude leave much to be desired...very little after care or interest.
First bouquet I ordered for 18 May was delivered 9 days late and very dead .
In spite of emailing them to advise of non delivery I was ignored . It took 3 emails and several days to get a response and they weren't taking phone calls.
Their response was to send me another tracking link that wouldn't even open ( even though I requested a phone call in my emails). I didn't need another tracking link as already knew they hadnt been delivered and were sitting in the Couriers depot somewhere from the original link .
Finally got a response by email acknowledging the non delivery. Offered me a £ 10 voucher and to rearrange another bouquet to be delivered . Didnt really want a voucher as didnt feel I wanted to use Prestige again but after several emails to Danielle the " Supervisor " emailed who was actually quite rude and almost acuused me of lying about how many emails I'd sent before I got a response. She was also disbelieving that the second tracking link they sent wouldn't open. ..almost calling me a liar.
Finally settled on £10 refund and accepted a replacement bouquet to be delivered. The recipient isnt at work every day so I designated a day when she was at work... 27 May.
The original bouquet was finally delivered 26 May, very dead after 9 days of course and I had to phone the reception of the recipients workplace and ask them to bin them.
Didnt want dead flowers being received by the recipient the day before she was due to receive the replacement ...rather defeats the object of a lovely surprise 🙄
Kept checking the tracking link 27 May which advised the flowers had been received by the Courier and were out for delivery.
Got to late afternoon and they still hadn't arrived according to the Tracker .
Phoned the reception of the Office who confirmed they hadn't been delivered....
AGAIN!
Two consecutive occasions not delivered. ....One extremely angry customer.
Emailed Danielle the " Supervisor who advised that their Courier delivers right up to 7pm but that it states clearly on their website that they dont guarantee their delivery dates.
It would seem that Prestige consider it acceptable to advertise a service that they aren't fulfilling and dont appear to care as their website clearly states they dont guarantee delivery dates apparently.
She also sent me abother tracking link that woudnt open ..AGAIN !
Having researched consumer rights I advised Prestige/ Danielle that I was entitled to a full refund and compensation as they didnt fulfill the service they advertise ...TWICE!. Apparently Prestige are above Consumer rights and dont have to adhere .
I've had an email advising that I will receive a full refund but no compensation..
I will never ever use Prestige again and
I advise for them to be AVOIDED at all costs.
Unreliable , poor attitude , poor service , no customer after care.”
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Review of Prestige Flowers
Danielle
7 reviews
Updated 7 hours ago
Ordered for mothers day. Huge disappointment
Ordered for mothers day. Packaging and presentation well however quality of £50.00 bouquet of flowers was poor. The quantity of the bunch was no where near worth £50.00. Very small amount of flowers for the price and they had all wilted by Tuesday despite following the advised care so now put into bin.
I thought i would have got a decent, well put together arrangement of flowers however it was the complete opposite.
I have brought better flowers from the supermarkets which lasted 2-3 weeks.
I will go back to the supermarkets from now on as this was a massive disappointment for my mother and myself as I ordered them thinking it was going to be money well spent.
Guys I would not waste my money on prestige flowers they are not worth it what so ever. Take my advice and buy from somewhere else.
Following my review, prestige flowers replied. They requested photos however unable 2 forward any as none was taken due to the poor quality hence was not excited to take photos. As i stated previously flowers put into bin 2 days after delivery.
Customer services stated they will send me another bunch!
Surly companies give you an option as to wether you would prefer a refund or another delivery?
Well I await this delivery and will be taking photos of this bunch for sure.
£50.00 is a lot of money to throw away when unsatisfied with your order.
Prestige flowers state due to the government/corona virus, can send flowers for delivery 1st may as Dpd unable 2 deliver.
Can't understand this as I see numerous dpd on my street delivering still so very strange.
This company is a dodgy one and they know there flowers are poor quality hence why never provide a refund unless u take radical action.
As they would be providing refunds regularly 24/7.
When and if I do receive this 2nd bouquet of flowers If small amount, limp, mouldy I will take action and report to trading standards as this is taking the biscuit with us all 100%.
Won't ever order from these ever again.
I honestly don't believe anyone that gives a good review at all.
Probably related to the company or work colleagues plus all the 1 star reviews the company replys the same repeated thing. Email them with reference number and they will sort it out! More like email a load of rubbish avoiding a refund.
To date it is now the 1st of may 2020 and expecting this so called replacement bouquet of flowers which was appalling on mothers day.
I have not received any communication from prestige flowers regarding this delivery.
I emailed them enquiring about this.
I have not received a reply as yet.
I guarantee I will not receive this and will take this incident further.
Its now 2nd may 2020 no reply received from these people despite contacting them three times during yesterday.
Do not order from these nasty scam artists unless you want to be disappointed.
I honestly do not believe these good reviews.
Very hard to believe.
As these peòple wouldn't behave this way if they treated there customers properly.
What goes around comes around and each and every one of these scam artists will get what they deserve.
AVOID, AVOID.”
“Very disappointed as son in Australia had placed the order and I think they count on us not wanting to tell them.
As previously, all except the lilies were wilted and never recovered.When I complained they asked for photos which I sent , they then asked for more ,saying that they did not understand me this happened 3 times until I heard nothing more.
Do not use this company”
“My Daughter ordered a bouquet of flowers for my Mother's Day when they arrived some of the Roses had brown around the edges also some off the other flowers looked quite wilted, all I can say is hope she didn't pay too much for them because they never lasted 2 weeks & yes I did trim them every second day certainly won't be telling my friends to buy from you a very disappointed Mum”
“Order a hamper basket a week earlier for delivery on the 3rd April 2020. Order was not delivered in time, tracking history was not updated since Wednesday, have no idea where my order is. It was supposed to be a birthday present to my colleague. Very disappointing. 😩”
“I ordered a large bouquet of flowers for mother's day (cost: £40.62 after discount coupon).
Flower delivery: on-time
Flower quality: Appalling. Drooping heads, dead leaves, brown petals.
Bouquet size: I ordered large but it was way smaller than their medium
Customer service is the same as their flowers....appalling.
Don't take my word for it, see for yourself (cost: £40.62):
http://www.casecrest.com/flowers.jpg”
“Very disappointed, ordered hyacinths in tub for my mothers Mother’s Day gift . They arrived on time but very disappointed, no where near in bloom , the box of chocolates consisted of 4 chocolates. This worse part, they had included a black card , had not put my message on the card which caused my mum a lot of distress. She suffers from dementia and the blank card caused her and her carers in the home a lot of stress. The cost of this stress and upset was £38.00 !!!”
“My son sent me flowers as I was in hospital unfortunately to the wrong address. When informed them of the correct address they were not interested and said they are dead. What customer service is this?”
“Order Ref: 2944201 #P3485851 &
Delivery Date 06/03/2020
The Flowers were delivered on time. Unfortunately, the flowers were not as fresh as it should have been. I am a regular customer. Probably, I may have to rethink, if I have to send flowers.”
“Absolutely RUBBISH!!! Instead of a lovely bouquet for my daughter's 21st birthday, she got a poor bunch of 6 pitiful flowers.
I've been offered a £5 refund, despite their website saying 100% satisfaction!”
“Booked flowers 4 days ago for my mums 89th Birthday today nothing has arrived! Raging phoned prestige to be told could still arrive up to 6pm tonight! Nothing has arrived and can’t speak to Prestige as they are closed at 5pm!!! Poor show 😡 they took money out my account 4 days ago.”
“Flowers ordered for next day delivery for a bereavement anniversary. Did not arrive that day at all!! It was the afternoon 2 days later. Only after several emails was I offered £10 off a future order ... no chance !! Why would I risk such awful service again. Prestige flowers?? What an absolute joke you are.”
“I have been using Prestige flowers for two years and up to now no complaints. I know it's a really busy time if the year and we are all trying to get our gift's done asap. I ordered 100 roses for my Mother's Birthday, no complaints with the delivery arrived on the day, however someone can't count?????? she received 26 roses??? where are the other 74???? It's such a shame we have to put our trust and give our money and don't receive what we have paid for. I have a internet business so completely understand how difficult it is to get it right all the time, but you have to make sure you put it right if you get it wrong........ i am waiting for my reply from Prestige flowers so lets hope that some human who works for them is about to refund my money??? update will be posted.”
