Play It Koi Reviews

Name: Play It Koi
Address: 18411, 36th Drive Southeast, Bothell
Rating: 4.89

4.9 Rating 3,187 Reviews

98 %

of reviewers recommend Play It Koi

4.9

Based on 3,187 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

sales@playitkoi.com

Location:

18411, 36th Drive Southeast
Bothell
98012

Play It Koi 5 star review on 30th December 2024

Robert

681

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Derek the sales person I had spoken with was excellent. He was knowledgeable and helpful. Not used them yet but the items I ordered were received in a prompt fashion.”

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Posted 1 year ago

Thank you so much for the 5 star rating, Murray! I'm glad to hear that Derek was so helpful - he is a rare pro with 20 years of aquatic experience and we feel very fortunate to have him. Glad you appreciate him as much as we do and I'll be sure to pass along the feedback. We truly appreciate your loyalty as a customer and thank you for making us your go-to for all your pond supplies. -Ben & the PIK crew

Posted 1 year ago

“Great product, fast delivery”

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Posted 1 year ago

Thank you so much for your 5-star rating of Play It Koi, Kyle! We appreciate your loyalty as a customer and are truly delighted that you enjoy the pond liner so much. The 60M is bullet proof. ;-) We hope we can become your go-to for all of your pond needs. Thanks again - Ben & the PIK crew

Posted 1 year ago

“Fair pricing and fast efficient delivery. Nice job!”

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Posted 1 year ago

Thank you so much for giving us a 5-star rating Michael! We really appreciate that you noticed our commitment to fair pricing and fast and efficient delivery. It's customers like you who help make our business a success. We hope to continue to earn your business and become your go-to for all of your pond supply needs in the future. Cheers! -Ben & the PIK crew

Posted 1 year ago

“Good price and quick delivery”

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Posted 1 year ago

Thank you Saleem for the great rating of Play It Koi! We are so glad that you had a great experience with us and appreciated the quick delivery too. Enjoy the color-enhancing koi food and thanks for keeping us in mind for your future pond supply needs. Cheers! -Ben & the PIK crew

Posted 1 year ago

“My order showed up on time and my plants were in great shape. I will definitely use play it koi for all my future needs”

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Posted 1 year ago

Music to my ears Victor! thanks so much for the 5 star rating. We appreciate your loyalty as a customer and we look forward to serving you on all your future pond-related needs. Wishing you a fin-tastic day -Ben & the PIK crew

Posted 1 year ago

“The service overall was very good, however, I had to knock off one star because of the several items I ordered, one was the wrong item. They acknowledged the error, apologized, and sent the correct item. However this caused about a weeks delay.”

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Posted 1 year ago

Thank you so much for your feedback Stephen! We appreciate that you took the time to write a review and are sorry that we goofed, which caused a delay. Know that we are committed to getting better and are appreciative for feedback like this and next chances. We really appreciate your loyalty and hope to serve you better next time. -Ben & the PIK crew

Posted 1 year ago

“Amazing plants delivered quickly. Extremely happy. Have already ordered more.”

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Posted 1 year ago

Thank you for your wonderful 5 star rating and kind words, Christian! It is great to know that you were able to experience the initial plants and our service. We know that pond plants and greenery can truly bring peace and joy to any setting and are happy to hear that you have already ordered more. Thanks again for the great review!

Posted 1 year ago

“I have made a couple of purchases from Play it Koi and have been happy with the promptness of the shipping and customer care. I emailed them with some questions on how to use a product and received a cheery and helpful reply within minutes. I was shocked as I'm used to other companies taking days to answer.”

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Posted 1 year ago

Thank you so much for the 5 star rating, Ingrid! We are so grateful for your loyalty and for taking the time to write such a positive review. We appreciate your kind words and we are incredibly lucky to have customers like you who take the time to be so supportive. Enjoy your new awesome filter! We are thankful for you and look forward to continuing to serve you in the future! - Ben & the PIK crew

Posted 1 year ago

“Last fall, I ordered several Black Magic Taro plants for a bog filter I had just completed. It was a long shot; it's cold then and I was worried they wouldn't do well. I was rewarded. as they survived a very cool winter here in the desert and are growing big and healthy now. Just recently, I ordered some frogbit floating plants. My water lilies (bought elsewhere) aren't thriving (I think they don't get quite enough sunlight) and I wanted floating plants to provide shade and filtering for the pond. I will now be ordering more; I just needed to see how they would do, and if the fish were going to snack on them. They are doing fine and the fish don't seem interested. The ordering process is easy; shipping is quick, and the plants are well packaged and arrive in excellent shape. Really happy to have found a good place for pond plants!”

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Posted 1 year ago

Thank you so much for the 5 star rating, Teddy! It's so heartening to hear that the plants you've ordered from us over the seasons are thriving. Sorry to hear you didn't have as much luck from others. However, we truly appreciate your loyalty - thank you for your continued trust in Play It Koi and we hope to become your go-to for all of your pond supply needs in the future. P.S. We just purchased a place in Queen Creek - so not too far from you. Cheers and until the next time, we are wishing you the best! Ben & the PIK crew

Posted 1 year ago

“I paid extra shipping to receive it within a certain time limit and I still don't have my diffuser”

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Posted 1 year ago

Hi Bobby - so sorry for whatever is going on with the straggling diffuser and Fedex. It appears the shipping gods were not good to us this time around for whatever reason. Based on the tracking, it should arrive tomorrow (I know you wanted it this weekend and my deepest apologies that they were not able to make it happen) : https://www.fedex.com/fedextrack/?trknbr=591540785953&trkqual=12025~591540785953~FDEG

Posted 1 year ago

“was anxious to get the transformer and get it back working so my pond could have a uv light back, low and behold when I opened the box and took it out I heard something rattling inside the unit knowing that something is not right and I was right it was broke. I would like to return it and get another from you. I know things happen in shipping. An they were very helpful and sent me a new one with no expense Im very pleased with this company.”

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Posted 1 year ago

“I have ordered multiple times, always got nice plants and a few extras. Which is really appreciated. Happy with the service.”

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Posted 1 year ago

Thank you so much for your kind words and your 5 star rating, Inga! I'm so glad to hear that you have consistently been happy with Play It Koi. We really appreciate your loyalty, and we look forward to serving you again in the future!

Posted 1 year ago

“I would have given a 5 star review since nearly everything was perfect, from communication to delivery. Additionally, a discount adjustment was applied for being a first time customer, which was greatly appreciated. The packaging was outstanding, too. The reason for the 4 star review was due to the water hyacinth's quality/size. It's early in the season so I understand that the size might be smaller. They grow quickly in our koi pond of 22,000 gal. so we'll see how these do. The roots came off with little resistance when carefully separating them. That was a concern. The irises look great. I've already potted them up & excited for them to bloom.”

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Posted 1 year ago

Thank you so much for your feedback Kathryn! We hope to earn a 5-star next time, but we are glad almost everything was almost to perfect satisfaction this time around. We sincerely appreciate that you took the time to mention the discount adjustment, the communication, and packaging, etc. And, It is true that due to the earlyness in the season the size of hyacinths can be smaller as we grow these not too far away, in Oregon. Roots do detach themselves on hyacinths as well as lettuce, fairly frequently, but I do understand this can seem concerning. However, it shouldn't impact their growth and we are certain that they will quickly grow. Thank you again for your review! and until the next time we are wishing you and your monster pond the best success! Send us some pics when you can best, Ben & the PIK crew

Posted 1 year ago

“We ordered a iv light for our pond because algae had taken over. It seems to be slowly clearing up.”

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Posted 1 year ago

Thanks for the 5 star rating, Michell! We're glad that the UV light for your pond is helping with the algae! Keep us posted on your progress. and wishing you the best until the next time.

Posted 1 year ago

“We enjoy your variety and prices for supplies koi and pond. Quick delivery is a perk as well Thank you”

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Posted 1 year ago

Thank you April for being a loyal and returning customer! We appreciate your five-star rating of Play It Koi and are pleased to hear that you like our selection and prices for koi and pond supplies as well as the speedy delivery. We look forward to serving you again in the future!

Posted 1 year ago

“Great customer service just seems too busy to contact them”

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Posted 1 year ago

“The plants I've chosen have been delivered quickly and in good shape upon arrival. I'm a little disappointed in the size and quality of the Nymphaea 'Froebeli' Small Red Hardy Lily (Bare Root) plants I received. The Lily pads are much smaller than what I expected and the stem lengths were only about 3", so after planting them in a pot, even placing them on the ledge of my pond (roughly 10" deep) the leaves were underwater. The leaves were a very dark green, almost brown color. I'll give it some time, perhaps they will improve over time.”

Play It Koi 4 star review on 29th April 2023

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Posted 1 year ago

“Derek has been amazing through a stressful time— our large, injured koi. We’re so glad your store is out there!”

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Posted 1 year ago

Thank you, Connie, for your 5 star rating of Play It Koi. We are very appreciative to have such magni-fish-ent support from customers like you. Derek is a true a-fish-ionando with over 20 years of experience in the industry. He is very E-fish-ent at his job and we feel very fortunate to oh-fish-ially have him on board. Kidding aside, thank you for being a valued customer, your kind words, and for putting a smile on my face twice this weekend. best, -Ben

Posted 1 year ago

“I am very pleased to find a supplier that carries the pond supplies I need at reasonable prices.”

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Posted 1 year ago

Thank you so much for the 5 star rating of Play It Koi, Pandora! It's great customers like you that keep us going, and we are ever so grateful for your loyalty!

Posted 1 year ago

“Very satisfied with the purchase!!!”

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Posted 1 year ago

Thank you so much for your 5 star rating of Play It Koi, Oanh! We are so pleased that you are satisfied with your purchase, and we couldn't be happier to earn your business! Enjoy the Frogbit & thanks for your second order of water Hyacinth that we just recieved too. It should ship early this week.

Posted 1 year ago

Play It Koi is rated 4.9 based on 3,187 reviews