Play It Koi Reviews

Name: Play It Koi
Address: 18411, 36th Drive Southeast, Bothell
Rating: 4.89

4.9 Rating 3,278 Reviews

98 %

of reviewers recommend Play It Koi

4.9

Based on 3,278 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

sales@playitkoi.com

Location:

18411, 36th Drive Southeast
Bothell
98012

Play It Koi 5 star review on 14th April 2025

Derwin

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The company went out of its way to accommodate my delivery schedule. I was so happy to have these little plants for my pond. Unfortunately after a few days they completely disappeared. I’m not sure but am guessing the critters got them. I’m disappointed because I was looking forward to enjoying their beauty.”

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Posted 1 year ago

“Nice quality of plats delivered. Doing well so far. Thanks”

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Posted 1 year ago

“I ordered some plants for my KOI pond from this company--I find no issues with them--They expressed a small delay in shipping but it came very quickly to me--I will consider them for any future needs i may have.”

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Posted 1 year ago

“My order arrived complete and plants looked to be in good shape, I'am satisfied and will seek out for future orders. Highly recommend.”

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Posted 1 year ago

“Always had great service, good prices and quick delivery. That being said, I was a little disappointed in the pond plants I recently purchased. I think they were a little small for the price.”

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Posted 1 year ago

“Things came in good. Delivery was slow.”

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Posted 1 year ago

“When order is placed, tracking number should be given right then so customer will know when it is shipping. Roughly two weeks went by before tracking number issued. Order date was 04/21 and was shipped on 05/02 but no tracking number issued until day of delivery of 05/04. This way customers are not guessing when item is being shipped. This way customers don't have to call or email wondering when shipping is occurring.”

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Posted 1 year ago

“I was a little disappointed with the first delivery. After talking to Derek, the issue was rectified to my satisfaction. He was very easy to work with and understood the issue. Sometimes the problem is not with the sales but with the manufacturer or grower. Customer service goes a long way today. I will be purchasing from them again.”

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Posted 1 year ago

“Product arrived a day earlier than estimated. The only reason I didn't give a 5 was the high cost of shipping. Fish are more active after two doses.”

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Posted 1 year ago

“Easy to order but takes a week for shipment. Has great products for ponds.”

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Posted 1 year ago

“The service overall was very good, however, I had to knock off one star because of the several items I ordered, one was the wrong item. They acknowledged the error, apologized, and sent the correct item. However this caused about a weeks delay.”

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Posted 1 year ago

Thank you so much for your feedback Stephen! We appreciate that you took the time to write a review and are sorry that we goofed, which caused a delay. Know that we are committed to getting better and are appreciative for feedback like this and next chances. We really appreciate your loyalty and hope to serve you better next time. -Ben & the PIK crew

Posted 1 year ago

“I paid extra shipping to receive it within a certain time limit and I still don't have my diffuser”

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Posted 1 year ago

Hi Bobby - so sorry for whatever is going on with the straggling diffuser and Fedex. It appears the shipping gods were not good to us this time around for whatever reason. Based on the tracking, it should arrive tomorrow (I know you wanted it this weekend and my deepest apologies that they were not able to make it happen) : https://www.fedex.com/fedextrack/?trknbr=591540785953&trkqual=12025~591540785953~FDEG

Posted 1 year ago

“I would have given a 5 star review since nearly everything was perfect, from communication to delivery. Additionally, a discount adjustment was applied for being a first time customer, which was greatly appreciated. The packaging was outstanding, too. The reason for the 4 star review was due to the water hyacinth's quality/size. It's early in the season so I understand that the size might be smaller. They grow quickly in our koi pond of 22,000 gal. so we'll see how these do. The roots came off with little resistance when carefully separating them. That was a concern. The irises look great. I've already potted them up & excited for them to bloom.”

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Posted 1 year ago

Thank you so much for your feedback Kathryn! We hope to earn a 5-star next time, but we are glad almost everything was almost to perfect satisfaction this time around. We sincerely appreciate that you took the time to mention the discount adjustment, the communication, and packaging, etc. And, It is true that due to the earlyness in the season the size of hyacinths can be smaller as we grow these not too far away, in Oregon. Roots do detach themselves on hyacinths as well as lettuce, fairly frequently, but I do understand this can seem concerning. However, it shouldn't impact their growth and we are certain that they will quickly grow. Thank you again for your review! and until the next time we are wishing you and your monster pond the best success! Send us some pics when you can best, Ben & the PIK crew

Posted 1 year ago

“Great customer service just seems too busy to contact them”

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Posted 1 year ago

“The plants I've chosen have been delivered quickly and in good shape upon arrival. I'm a little disappointed in the size and quality of the Nymphaea 'Froebeli' Small Red Hardy Lily (Bare Root) plants I received. The Lily pads are much smaller than what I expected and the stem lengths were only about 3", so after planting them in a pot, even placing them on the ledge of my pond (roughly 10" deep) the leaves were underwater. The leaves were a very dark green, almost brown color. I'll give it some time, perhaps they will improve over time.”

Play It Koi 4 star review on 29th April 2023

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Posted 1 year ago

“The cattails were healthy looked great can't wait to plant but no instructions...😁😁💕💕💕”

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Posted 1 year ago

Hi Onalee - so sorry that we missed sending you the instructions. we have an automation that usually sends planting instructions to customers, that was recently rebuilt. And I can see for whatever reason that we didn't send to you. I'm sorry for that and I will continue to troubleshoot here. your feedback is really valuable so thank you. Section 4 here are the instructions for cattails: https://playitkoi.com/blogs/water-plants/play-it-koi-bare-root-plants-planting-instructions

Posted 1 year ago

“Delivery was a little longer than advised and expected. All good besides that.”

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Posted 1 year ago

Thank you so much, Douglas, for your 4 star rating of Play It Koi! We appreciate your feedback, and we apologize this one took a week to get to you; we'll get better and are appreciative for your continued support. Best, -Ben & the PIk crew

Posted 1 year ago

“They were very timely with there delivery. I received my American frogbit today. I put them in the pond. Buy live plants is a gamble. Some of the roots from the plants had come detached in shipping. There in the pond. I will wait. I real hope they survive. A koi pond in the desert is not easy. Lol”

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Posted 1 year ago

Thank you for your 4 star rating Kent! We are so glad to hear that you were timely with your delivery. We hope that the Frogbit have settled into the pond nicely. The detaching of roots is common on these guys due to the switch between climates, but they should rebound nicely. We actually just bought a place in Queen Creek AZ, not too far from you, so will soon be getting first-hand experience of having a koi pond in the desert ;-) Cheers and thanks again for the feedback -Ben & the PIK crew

Posted 1 year ago

“I thought the shipping cost was higher than I expected but the product arrived in a timely fashion.”

Play It Koi 4 star review on 26th April 2023

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Posted 1 year ago

Thank you so much for your 4-star rating, William! I appreciate your feedback and we will continue to strive for ways to get shipping costs down. Nevertheless, we are happy that your product arrived on time and thanks so much for sending pictures of your magni-fish-ent looking koi ;-) best, Ben & the PIK crew.

Posted 1 year ago

“so far, very well. However, I do have questions about operation of Aqua Forte sieves. please have someone contact me.”

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Posted 1 year ago

Play It Koi is rated 4.9 based on 3,278 reviews