Play It Koi Reviews

Name: Play It Koi
Address: 18411, 36th Drive Southeast, Bothell
Rating: 4.89

4.9 Rating 3,278 Reviews

98 %

of reviewers recommend Play It Koi

4.9

Based on 3,278 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

sales@playitkoi.com

Location:

18411, 36th Drive Southeast
Bothell
98012

Play It Koi 5 star review on 14th April 2025

Derwin

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My Koi seem to like the food, shipping was quick, BUT I received the 5 lb bag on 8/8/22 and the best by date was July 22.”

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Posted 2 years ago

“I’m only giving you a three for now because I haven’t had time to put it in yet hoping to this weekend end an then I’ll let you know what I think an possibly send a pic when I’m done. Ok. But you were very prompt on the delivery”

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Posted 2 years ago

Thank you Lincoln! hoping this weekend treats you well and looking forward to victorey pics! Also, glad to hear we were so prompt on delivery for you. Wishing you the best! - Your finned & friendly PIK Crew

Posted 2 years ago

“Well I got some. Definitely not what I paid for. Hoping I get more. I spent good money.”

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Posted 2 years ago

“Overall you did o.k. but you charged me for 2 lots of shipping but you sent it one box....I pointed this out in a prior "how did we do" request and you didn't respond. So I am going to keep mentioning it...you did o.k....but you are not great.”

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Posted 2 years ago

“I ordered six pond lilies on 5/14 with two day expedited delivery. I received my six pond lilies on Friday late afternoon 5/27! I have never purchased pond lilies online before. There were six plants....two different lilies...both groups of three wrapped in moist brown paper....no details of what to do except what I had read online! At that late hour of the evening preparing for an international flight I was not prepared to start prepping and planting lilies. I am so disappointed as I am a new pond lily owner with Play it Koi. I had sent several messages in advance about the arrival of these plants in a timely manner...I advised at time of purchase I was leaving the country late May. I reached out to Play it Koi about this delivery delay in my distress on May 20th. I received an update May 25th that they were on their way. I submerged them last nite when I opened the box in a 5 gallon pot of water with mud covering their bare roots. I hope they are not dead on my return in 8 days! Thankfully I have international internet and can send this message today May 28th and expect an ASAP reply! If they are dead I expect a replacement.....order placed 5/14...recieved 5/27!!!! TWO day shipping was not honoured as from prep time to delivery should not have been 13 days! In the interim, I expect advice as to how to pot these lilies now for placing in my pond since they are in an emergency setting of mud in a water filled container. My pond has a waterfall and moving water which I discussed last year by phone with Ben when questioning how to feed my fish without the food flowing downstream and into the filter....the device I purchased from you never worked...Laguna Floating Fish Feeding Ring...Cost: $7.98...Priority Shipping $9.38....the shipping cost was more than the device which incidentally never worked!!! And now the shipping for plants that took 13 day is once again a major charge. I am not happy with my shipping method expense and with the situation I am once again finding myself...dissatisfied with Play It Koi...”

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Posted 2 years ago

“Product arrived in 5 business days and in great shape as usual. Couldn’t give you 5 stars this time though. Paid an extra $12 for 2 day shipping because I needed it to replace an old pump that had failed. The $12 was refunded.”

Play It Koi 3 star review on 7th May 2022

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Posted 2 years ago

Sorry the 2 day didn't work out this time Craig. Thank you though for the feedback and for your continued loyalty. -Ben

Posted 2 years ago

“Terrific service. You really get what you paid for and high quality. I ordered plants and came through and in good condition. Reliability is hard to find and this seems like a reliable supplier.”

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Posted 2 years ago

“Customer service is responsive. However this is the only company I've ever ordered from that took payment from my account before even processing the order. I also have a koi pond cleaning business so I'm constantly trying to find the best prices. While the prices are good, PIK seems more like a middle man for products as they take your money and then place an order with a different company for the processing and shipping of the product. It will be a week before your order is processed and shipped. If your willing to wait a little longer then the pricing is good.”

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Posted 2 years ago

“Never played it”

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Posted 2 years ago

“Unit looks used”

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Posted 2 years ago

“You did not send a statement of my purchase to me.”

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Posted 3 years ago

So sorry you didn't receive the order confirmation Frank, it shows on our end that it was sent at 10:22am PST on 4/1. If you check through your spam/junk folder and still are unable to find it, please reach out to me at Derek@PlayItKoi.com, and I will re-send it to you. Adding us to your contacts/safe senders will also help to ensure emails we send you in the future are delivered as expected. Please let me know if you need anything else. Best, Derek

Posted 3 years ago

“Paid for 1-2 day shipping got 5 day shipping. It was dropped shipped out of Maryland. Just wish the shipping was more accurate. Otherwise outside of shipping everything arrived no issues.”

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Posted 3 years ago

“The purchase was easy, however everyone is always in the fish pond so no one answers the phone nor does anyone return phone calls for us 1st timers”

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Posted 3 years ago

“Always done great. Though I just realized I paid $175 for a pump that you just reordered form seaside. They have them for $109. Not too cool. Guess I’ll purchase the rest of the thing I need for my new pond from them. Thanks”

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Posted 3 years ago

“Late package but not their fault I guess”

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Posted 3 years ago

My apologies for the delay with your package. In addition to the current strains that are on the courier services that we work with, it appears that your package was delayed on its way through CO last week due to severe weather conditions (High temperatures of 3 degrees Fahrenheit and Ice Fog) We work hard to make sure to get orders out as quickly as possible, but Mother Nature certainly doesn't listen to me when I try to tell her what to do. Let's just hope that we get a bit of a break with the upcoming pond season!

Posted 3 years ago

“I recommend either numbering or alphabetizing parts to ensure the product is assembled correctly.”

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Posted 3 years ago

So sorry to hear things didn't go as planned on your most recent order. We strive to make every customer experience excellent. I appreciate the feedback, and will be sure to pass it along to the manufacturer to help make things easier for others in the future. If you need any further assistance, please reach out to our support line at 206-350-7580 so we can take care of you! Thank you! - Derek

Posted 3 years ago

“we just got our order. The water poppy has a flower on it that is waxy and looks like an Orchid, not the delicate water poppy. on the 'parrot tail' hornwort, I ordered three plants but could not find a root anywhere. it looks like someone just cut off a lot of tops. The timing for delivery was great. the product was securely and efficiently wrapped. (the best I have ever seen) The other question that came up is there were no directions on what to do when you receive your plants. Just the standard ground stick for plant care. We are Alumni of OSU and are glad to be supporting these efforts. We really cannot provide a true review yet as the plants have not been in our possession long enough to see if they survive or produce the proper flower.”

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Posted 3 years ago

“Thank you for the quick service. I did get 6 plants as promised. However after planting, I see leaves sprouting on 4 of them but the other two seems to be dying.”

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Posted 3 years ago

Play It Koi is rated 4.9 based on 3,278 reviews