Play It Koi Reviews

Name: Play It Koi
Address: 18411, 36th Drive Southeast, Bothell
Rating: 4.89

4.9 Rating 3,299 Reviews

98 %

of reviewers recommend Play It Koi

4.9

Based on 3,299 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

sales@playitkoi.com

Location:

18411, 36th Drive Southeast
Bothell
98012

Play It Koi 5 star review on 25th April 2025

Robert

Play It Koi 5 star review on 20th April 2025

Kimberly

719

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service! I was given the guidance I needed to purchase the correct replacement part and complete my yearly preventive maintenance service.”

Helpful Report

Posted 5 months ago

Hi Cynthia! Thank you for choosing Play It Koi and your 5-star review! We are always happy to help. Please feel free to drop us a line if you have any questions in the future! Best fishes! Kristen

Posted 5 months ago

“Derek is awsome. Very helpful. Thank you.”

Helpful Report

Posted 5 months ago

Hi Cuong! Thank you for the fantastic review! We're thrilled to hear that Derek was able to assist you. Your satisfaction means the world to us! Best fishes! Kristen

Posted 5 months ago

“Very satisfied. Fish are loving the seaside aquatic champion koi food”

Play It Koi 5 star review on 14th November 2024

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Posted 5 months ago

Hi Radu! Thanks for sharing your beautiful fish with us! We're so happy to hear they are loving the food!! Best fishes! Kristen

Posted 5 months ago

“Very easy to make orders and they always have what i need.”

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Posted 5 months ago

Hi Robert! Thank you for choosing Play It Koi and your 5-star review! We are always happy to help. Please feel free to drop us a line if you have any questions in the future! Best fishes! Kristen

Posted 5 months ago

“Derek helped me with my problem as well as helped me come up with a better solution. He helped me with exactly what part i needed and made it so easy to order. Derek has become essential to me and I appreciate my interactions with him. He is always responsive to my emails and has even called me to lend a helping hand. I love Derek! He is irreplaceable!”

Helpful Report

Posted 5 months ago

Hi Verna! Thank you so much for you review, we totally agree - Derek is the best! Thank you for choosing Play It Koi and we hope you come back for all your pond needs! Best fishes! Kristen

Posted 5 months ago

“fast shipping for playitkoi. prices are competitive”

Helpful Report

Posted 5 months ago

Hi Alvin! Thank you for choosing Play It Koi and your 5-star review! We are always happy to help. Please feel free to drop us a line if you have any questions in the future! Best fishes! Kristen

Posted 5 months ago

“Just as advertised, good price, delivered fast!”

Helpful Report

Posted 5 months ago

Hi Brian! Thank you for choosing Play It Koi and your 5-star review! We are always happy to help. Please feel free to drop us a line if you have any questions in the future! Best fishes! Kristen

Posted 5 months ago

“Needed medication right away. Play It Koi shipped same day. Couteouse and helpful over the phone. Thanks!”

Helpful Report

Posted 5 months ago

Hi Robert! The health of your fish and pond are always our top priority (we understand when you need medications you need them now)! Thank you for choosing Play It Koi and your 5-star review! We are always happy to help. Please feel free to drop us a line if you have any questions in the future! Best fishes! Kristen

Posted 5 months ago

“Always get shipments fast!”

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Posted 5 months ago

Hi Victoria! Thank you for choosing Play It Koi and your 5-star review! We are always happy to help. Please feel free to drop us a line if you have any questions in the future! Best fishes! Kristen

Posted 5 months ago

“Play it koi has all my needs and ships fast!”

Helpful Report

Posted 5 months ago

Hi there! Thank you for choosing Play It Koi and your 5-star review! We are always happy to help. Please feel free to drop us a line if you have any questions in the future! Best fishes! Kristen

Posted 5 months ago

“10/10!!! Amazing - will be coming back for all of my fish needs! Best customer service in the biz :)”

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Posted 5 months ago

“Shipping was fantastic, this was the pump that was in our waterfall before we bought the house and so we bought it so the waterfall would run as smooth as it did before. So far it works great and was easy to install. The web site was easy to pick what I needed and order. Love the product so far will do updates if needed. Would buy from them again.”

Helpful Report

Posted 5 months ago

Hi Tina! Thank you so much for your wonderful 5-star review! We're thrilled to hear that the pump is working great and that you found the installation easy. We appreciate your support and look forward to your updates. Can't wait to assist you again in the future! Best wishes, -Kristen

Posted 5 months ago

“Pump was shipped quickly and arrived earlier than estimated arrival date. Pump was a replacement for an old Pump. Worked exactly as I needed it. Couldn't be happier, definitely recommend play it koi.”

Helpful Report

Posted 5 months ago

Hi Douglas! Thank you for choosing Play It Koi and your 5-star review! We are always happy to help. Please feel free to drop us a line if you have any questions in the future! Best fishes! Kristen

Posted 5 months ago

“Found the uv lamp transformer i wanted and they shipped it quickly. arrived packaged well.”

Helpful Report

Posted 5 months ago

Hi there! Thank you for choosing Play It Koi and your 5-star review! We are always happy to help. Please feel free to drop us a line if you have any questions in the future! Best fishes! Kristen

Posted 5 months ago

“Very helpful customer service very quick response very quick delivery thanks”

Helpful Report

Posted 5 months ago

Hi Edwin! Thank you so much for your 5-star review! We're thrilled to hear that our customer service met your expectations, we want to be here for you and your pond every step of the way! We're always here to help, so feel free to reach out anytime! Best fishes! Kristen

Posted 5 months ago

“My ponds have developed a sludge or algae problem late this season that came about suddenly (I suspect our crazy weather had something to do with it). Having ordered from Play It Koi before (an out of state business from me), and at my wit's end for lack of a solution, I contacted them through email and telephone. They worked with me spitballing and trouble-shooting solutions and giving recommendations, without ever being stingy with their time and knowledge. I am still dealing with this problem, but conditions are vastly improved after going with their recommendations. Customer service seems to be a lost art, but not with these guys.”

Helpful Report

Posted 5 months ago

Hi Ray! Thank you so much for your 5-star review! At Play It Koi we are fish-people at heart and will always try to work with you to solve your problems! We are glad to hear that the conditions in your pond are improving and please feel free to reach back out if you have any other questions! Best fishes! Kristen

Posted 5 months ago

“Always easy to order”

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Posted 5 months ago

“Great. Easy order and shipment was prompt.”

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Posted 5 months ago

“Great Feeders and they arrived quickly”

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Posted 5 months ago

“Yes no problems deliveries on time”

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Posted 5 months ago

Play It Koi is rated 4.9 based on 3,299 reviews