“the installation went well, with very professional electricians. we had a power cut after the battery was installed, but found only one backup circuit, which our fridge is on. unfortunately we can't find any extra power sockets on the same circuit, so can't plug anything else in. we did contact plico, whom informed us nothing could be done about it unless we pay extra
I wish the backup circuit was better investigated during the installation process.
Our batter has been working fine.”
Hi Neil we appreciate you leaving a review and providing your feedback. We're happy to hear about your installation experience and that your battery is working well. Our blackout protection is designed to provide backup for the essentials in your home, usually connected to one or two circuits with low loads. The existing wiring in the home, loads and other factors guide what is on this backup. This often results in the fridge being backed up (to avoid food waste during a power outage) and sometimes an additional lighting circuit. While it's not designed to run high energy-use appliances, it should allow you the freedom to plug in your essential appliances. Please know that we take your feedback on board for future and would be happy to assist you with any further electrical work. Regards, The Plico Team
“Great company to deal with, every person polite and helpful.
The two persons that installed the batteries did an excellent job, nothing was too much trouble.
The batteries have been working very well, well worth installing.”
“Plico are a brilliant way to install a battery to your existing Solar.
They are a great company to deal with and the payment plan makes it very affordable.”
“Exceptional staff and company. Very professional throughout the whole process. Communication was very efficient and to the point. A great experience all round. Thank you”
“I’ve been with Plico for three months now and “so far so good.” There was no hassle when dealing with them right from the start. Everything was explained and clear. I’ve had two issues with the Alpha batteries one was when they had a global maintenance done a month ago (issue was a system error displayed on the battery) and just recenly when alpha ess decided to upgrade the monitoring platform again. The issue was failure of battery to charge from the grid. Both issues where resolved with Plico’s support system and had been resolved in less than 24 hours.”
“Outstanding sales and service, from my initial Enquiry to the installation. A very professional organisation from start to finish. They did what they said they would every step. The panels and battery together are providing me with surplus energy and at a very fair weekly payment.”
“Installers were fantastic. Had no issues and everything was explained along the way. Saved well over $600 on first electricity bill and that was at the start of winter. All in all very happy with Plico and can’t recommend them highly enough.”
“In a nutshell: great to be part of this vvp community and feel we are part of a solution.
You guys are really listening. At some point we weren't getting SMS anymore which made it hard for us to plan around vvp events (turn on airconditioning before vvp start time; plan to go out for dinner at night etc) but you turned it around and we're getting the notification again.
Why I didn't give a perfect score is because I am still not sure how the compensation is going to work. Particularly when members have paid for the system upfront. Also I would imagine that the size of system should be a factor for compensation. It would be good to also understand better how much flex was provided (I understand 2mw? - seems low for 2000members) and what the market prices were for the events.”
“From the first interview to getting the installation Plico have been very pleasant and professional and have had no issues. Also have had follow up calls to check if everything is ok.
Wonderful service.
Lindsay Wills.”
“From my first telephone conversation to the installers leaving Plico were nothing but professional! Everything ran smoothly and I was get in the loop regarding every process. The app is easy to use and now no worry about huge power bills!”
