Plumbers Stock Reviews

Name: Plumbers Stock
Rating: 4.88

4.9 Rating 1,314 Reviews

97 %

of reviewers recommend Plumbers Stock

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Metrics

4.9

Based on 1,314 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Phone:

435-868-4020

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Plumbers Stock 5 star review on 28th February 2024

Anonymous

Plumbers Stock 5 star review on 1st August 2022

Plumbers Stock 1 star review on 4th May 2022

Anonymous

Anonymous // 01/01/2019

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“Ercel was very efficient and helpful in solving my problem. Great customer support!”

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Posted 2 years ago

“Ercel was very helpful in handling my issue thanks John”

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Posted 2 years ago

“Answered promptly and got me the info I needed very quickly.”

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Posted 2 years ago

“Frank was so helpful over the phone when I needed to make a correction to my order placed yesterday (the incorrect order was my fault). Frank was friendly and professional. He truly went above and beyond and was able to correct the order without any hassle on his end even though the order error was my fault. I will do business with PlumbersStock again because of Frank and their fantastic customer service! Many companies could learn a lot from the customer service representatives at PlumbersStock. This is where you want to do business!”

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Posted 2 years ago

“Ercel was amazing with helping me return an item I purchased!!!”

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Posted 2 years ago

“Very efficient when my order didnt go through”

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Posted 2 years ago

“We are a small GC in New York City, and we'd like to give a big thanks to customer service representative Ercel, who helped us when one of our critical orders was damaged in transit (a porcelain toilet). A quick phone call followed by an email with a few photos was all it took - as it should. Plumbers Stock also has competitive pricing on hard-to-find fixtures from Toto. We are looking forward to continuing a relationship with Ercel and the rest of the team.”

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Posted 2 years ago

“TERRIBLE COMPANY. Total scam. We cant complete our jobs now. Took 1500$ from us”

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Posted 2 years ago

“It's been 8 months, yes 8 months, since I ordered my Moen Transfer Valve Trim and I keep on getting the same run around from their customer service reps. This trim piece was holding up the completion of our master bathroom shower for 6 months, then I just gave up and purchased the trim piece in a different color and painted it a matte black. At the beginning I was told this item would arrive in 16 days. I followed up when it didnt show up and they blamed it on the manufacturer and it would be delivered in 2-4 weeks. Every week, I checked the status of the order and three weeks later I noticed two were available in their NY warehouse and it could ship within 1-3 days. I immediately called Plumber Stock to ask them to ship one to me. They confirmed and said that I would receive it within 5 days. Guess what happened 5 days later... correct, it never showed up. They then claimed that they were notified by their "partner vendor" that they also no longer have the item in stock and it will take 3 MORE WEEKS before it would ship out to me. Get this,, now they charge me for the product before it even shipped! Now we're 8 weeks after purchase date and my emails are getting returned to me. Not one, but two emails were returned to me. Five days later, I get an email telling me they are backed up with orders and they will address my concern "shortly". Many calls on hold for hours on end & emails full of excuses went on for 6 months and I just gave up and as mentioned before, purchased the trim piece in a different color from Amazon, and painted it a matte black. No one should ever need to deal with this type of customer service, or lack thereof. Plumber Stock should NOT be able to take customers money and fail to deliver the product for this amount of time. Unfortunately, now every time I step foot into my master shower I have this memory of this awful experience with Plumber Stock. I hope no one out there ever has to deal with the vendor like I have over the past 8 months. Steer clear of Plumber Stock! There are plenty of other great vendors out there. At this point, all I want is my money back.”

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Posted 2 years ago

“This is one of the worst customer service experiences I've ever had. I ordered a drainpan for a washer-dryer that was clearly labeled as 30"x 33"- just the dimensions that I needed. Unfortunately what arrived at my house was about 30" x 60" - it's enormous, and much bigger than I wanted or can fit in my laundry closet. Look at the photo below - how could they have thought this was the right item? I asked for a refund or an exchange. They said couldn't exchange the item (something about needing to custom-order it), and agreed to a refund. But to my surprise they also required that I return the item in order to receive they refund (they provided a shipping label in the process). How exactly am I supposed to deliver this massive drainpan for shipping back to them? It's too big to fit in my car, so apparently they expect me to spend money to hire a truck to deliver this to the shipper, which be expensive and eat up a significant piece of my refund. I suggested that they send someone to pick it up, but as of this moment have not responded. So they not only send me the wrong item, they send it to me in such a way that makes it difficult for me to get my money back. What appears to have started as terrible incompetence has now morphed into something even worse, as they are holding onto my refund, probably in the hope that I'll quietly go away. So in the meantime, I'm out $183.64, and PlumbersStock has gained one very dissatisfied customer. Everybody loses.”

Plumbers Stock 1 star review on 24th January 2022

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Posted 2 years ago

“The order I placed missed all the ETAs, the item description says 1-2 weeks, but after a month of waiting still not shipped, the customer service never answers phone calls, doesn't call back, doesn't respond emails. After wasting one month on plumbersstock I'm having to cancel the order and choose another merchant.”

Plumbers Stock 1 star review on 9th January 2022

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Posted 3 years ago

“Bought a part for a toilet. Took over 2 weeks to arrive. After waiting for a week, asked to cancel order and they refused.”

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Posted 4 years ago

“They have great support via phone and a smooth website interface that made it simple to find everything I was looking for. I called support because I had a few questions about the shower door selections. My questions were answered to my satisfaction and my order was placed. It arrived within a week and looks exactly as advertised and described to me over the phone a week ago. Great experience with PlumbersStock.”

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Posted 5 years ago

“I just got my order from Plumbersstock and have to say it was a great experience. Not only were they they cheapest price I could find inline, but they went out of their way to help me. I ordered a faucet and had questions about the finish options. I called their customer service and the young lady walked me through the website to find all the finishes that were available. I confirmed I ordered the one I wanted. She was very helpful. The faucet arrived yesterday and my husband just installed it and it looks beautiful in my powder bath. Thanks Plummersstock!”

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Posted 6 years ago

Plumbers Stock is rated 4.9 based on 1,314 reviews